OBJECTIVE:

• A Long - term position within a Dynamic Company or Organization.

TECHNICAL SKILLS:

Skills & Abilities: Windows Server 2008/2012/2016, Windows 7/8.1/10, Microsoft Exchange Server 2016/2019, MS Share Point 2010, Red Hat Linux, Remedy, HP Service center, MS SQL, MS SQL Server 2008, AS400, SAN, Citrix support, MS Office 365 Admin, Cisco unified communications manager, Nortel PBX systems, VMware vSphere, firewalls, switches and routers or Wireless controllers, access points, Windows RDP, LANDESK, fresh service/JIRA/slack/ms office 365 portal admin//teams/macs/iPhone MDM support/ zoom/macs /outlook profiles/Exchange Online service/Citrix/azure AD support /Windows 10 virtual machine, access controls/splash top/ macs/mac OSx updates/ / confluence, Exchange Online service setup and support ERP, and Oracle, Amazon AWS and MS Azure, Weblogic, MS IIS and Apache HTTP servers

PROFESSIONAL EXPERIENCE:

Windows AD/MS Office 365/Azure AD/Slack Administrator

Confidential

Responsibilities:

• Day to day task was Email Address Change for customers, account creation and Reset Their Passwords escalade Ongoing and unknown Support Issues to the SR production PM and the developmental team for further review. Had a 90% resolution rate in fresh service for issues regarding the following Coverage, Claims, Pay My Bill, Rewards, and member production issue. Provide technical and strategic support for the deployment and use of Office 365 tools, in particular as well as XML, HTML, JAVA Script, AJAX, CSS, HTTP, and ldap
• Setup and Configured Weblogic servers, as well asApache HTTP servers and or MS IIS web servers
• Setup and configured MS SCON and MS SCCM 2016 Servers on company network as well as later used the SCCM server to deploy MS office 2019 Pro, IE, Adobe software and Google Chrome
• Exchange Online, SharePoint Online, Teams, One Drive, Azure Active Directory, MS Office Dynamics 365 CRM in an 80% Azure AD cloud base hybrid environment. Other issues were as followed Office 365 Exchange Engineer / Admin support and administration and management of the Office365/Exchange Online administration in a hybrid environment for company employees, remote users and new hires. Finally provided technical support for End user of health care companies recently acquired by BHCG such as MDM for their company iPhones, MacBook pro OSX updates remotely, reinstall macOS remotely, MS office one drive setup and end user data Migration to be added to the BHCG Azure AD domain profiles and AD controllers. Set new user and off site contractors up in slack and in the Azure AD as needed, tested and confirmed their SSO work in the windows AD before their laptop and macbook pro was shipped to them.

Confidential, Glen Allen, VA

NOC support Analyst and Sys admin (2nd paragraph)

Responsibilities:

• Monitored real-time processing of the proprietary batch systems analyzed and escalated any issues preventing completion of the batch process. Analyzed alert for monitoring systems and escalated issues according to standard operating procedures. Assisted IT development teams with code Turnovers in accordance with change control guidelines. Provided a daily status report to IT associates in regard to overnight activities that Occurred with batch processing, backups, and printing.
• Setup and Configured Weblogic servers, as well asApache HTTP servers and or MS IIS web servers
• MS Exchange admin provided subject matter expertise in support of Exchange Online, and Office 365 core services on a day to day basis as well as configuration and administration of Windows Active Directory, Setup New Users in MS Exchange and MS Office 365 as needed. Used MS SCCM 2012 to deploy Windows 10 Enterprise to Dell desktops and laptops to new and existing user Remotely and onsite at Confidential HQ in Glen Allen, Virginia. Setup and configured MS SCON and MS SCCM 2016 Servers on company network as well as later used the SCCM server to deploy MS office 2019 Pro, IE, Adobe software and Google Chrome

Telecommunication and Desktop Support Analyst

Confidential

Responsibilities:

• Handled IT service's and support for multiple state agencies such as VA DOC, VSP, VDEM, DOJJ Troubleshooting and remediation, alert resolution, system support for Windows operating systems, installed upgraded/replacements for HP printers, laptops and desktops. Long Term deployment of HP laptops and desktops for the following state agencies MS SCCM 2012 R2 running Windows 10 Enterprise; VADOC, DJJ, VDEM and VSP. Setup and configured MS SCON and MS SCCM 2016 Servers on company network as well as later used the SCCM server to deploy MS office 2013 Pro, IE, Adobe software and Google Chrome

Project Coordinator and Migration and Desktop Support Technician

Confidential

Responsibilities:

• Deployment Specialist using MS SCCM 2007 R2 to migrate and upgrade 25,000 + HP laptops and desktops from Windows 7 Pro to Windows 10 Enterprise Edition and MS Office 2010 after successfully capturing and Migrating Confidential employee’s data off client machines.
• Finally Setup and configured MS SCON and MS SCCM 2016 Servers on the company network as well as later used the SCCM server to deploy MS office Pro, IE, Adobe software and Google Chrome
• Setup and Configured Weblogic servers, as well asApache HTTP servers and or MS IIS web servers at the last 2 jobs

Support Analyst

Confidential

Responsibilities:

• Provided 1st and 2nd level support for iPhone’s, iPads, MacBook pro's, iMacs, Confidential id issues, compatible Confidential Air Print printers, Confidential Airport Wi-Fi router connectivity issues, iTunes 11 and icloud backup/ restore/Syncing on Windows 7 or 8 and Mac OS X workstation.