Objective

To obtain a permanent position with growth-oriented organization to parlay my professional and educational background in information systems into good experience and also benefit future positions internally and externally.

Profile

Motivated, ambitious, personable business professional currently employed as a System Administrator. Talent for quickly mastering technology. Recently graduated with a cumulative/major 3.77 GPA out of Baltimore, Maryland with Bachelors in Information System Security. Willing to travel or relocate. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Current obtain a security clearance.

Flexible and versatile able to maintain personal control under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Professional Experience

System Engineer

Confidential

In this contracting role I supported a heavy dose of Windows Server 2008/2008R2/2012 to include your core enterprise services: Lync 2013, Exchange 2013, Exchange 2010, Office 365, Lync Online, Active Directory, BES server, VMWare mostly administration , Group Policy, Office 2010, Office 2013 etc Troubleshooting is involved in all aspects from hardware to software to networking. Daily operations include project planning for Lync and Exchange expansion and coexistence support. From a hardware aspect, I am managing HP DL series servers to include iLO3. Experience supporting remotely as well as on premise. New technologies that I have encountered within this role include Fabric Manager running on Windows Server 2012, MS NIC Teaming, and Windows Server Core edition. Encountered a lot end user troubleshooting and executive C-level troubleshooting CEO, CIO, CFO, etc .

Confidential

Within this leadership role, I troubleshoot, manage, and operate within a heavy Wintel environment. Dealing with Windows Server 2003/2008/2008R2/2012 and all their native Server Roles. Hardware was strictly Dell R Series servers, IBM 3850s ESX/ESXi , and BIG IP's F5 . Troubleshooting on the Windows side varied from different operating systems, registry, server role adjustment DNS, DHCP, NLB, etc... , firewall modification, paging file adjustment, partition issues, remediation, security issues, log parsing, and more. Engineer new solutions for both hardware and software to optimize environment. Help build and support VMWare 4.1 environment. Also helped to upgrade VMWare 4.1 to 5.5 while incorporating new solutions for high availability and redundancy. Within the VMWare environment, my role was to also help to engineer a solution for VDI using VMWare View. Within this project I was tasked with researching Citrix alternative which led me to VMWare View. This involved DNS, DHCP, TCP/IP, GPO, local GPO, persona profiles, roaming profiles, and other core technologies. Built and supported various applications to include Meeting Room Manager, CRM 4.0, CRM 2011, LogAnaylzer, SCOM, OCS, Lync 2013, VMware View 5.3, and many more. Lead several projects to include domain migration, domain collapsing, CRM, OCS, VTC, and VMWare. Heavy experience in building and managing windows failover clusters running SQL Server 2008 and 2008 R2. Able to access and navigate through storage requirements, but not responsible for storage due to separation of duties. I manage a team of 5 which involves team building, delegation, and approving time cards. High focus on remaining extremely technical and responsive to troubleshooting needs.

System Engineer

Confidential

Promoted to Systems Engineer from my previous role as Systems Administrator. Engineering hardware and software solutions on a variety of platforms. Exploring cost-effective means of standing up secure solutions ranging from Linux to Windows to include virtual to physical infrastructure sets. I am working with a vast variety of technologies including: VMWare, Project Server 2010, SharePoint, IBM Storage DS Series , Windows Server 2003 to Windows 2008 R2, SQL Server 2008, Failover Clusters, Citrix, XenDesktop, IIS, and Development. Experience using Linux CentOS Red Hat 6.4 for a variety different solutions. Implemented a VDI solution providing virtual desktop capabilities through VMware Horizon View 5.3.

System Administrator

Confidential

In this role I am designing and installing an OCS 2007 R2 infrastructure to support 250,000 users. To complete this task, it involves VM infrastructure provisioning, hardware provisioning, and software provisioning. The VMWare infrastructure is running on version 4.1. My position deals with very little IBM storage. The servers being maintained are IBM HS22, Dell R710, BIG IP 6400, and BIG IP 6900. The OCS design includes 5 Front End pools, 1 Director pool, 1 Edge Pool, 3 Group Chat pools, 1 CWA server, 11 database instances, 1 Archive server, and 1 QoE server.

System Administrator

Confidential

Contract In this role I am supporting all of Johns Hopkins IT departments. My day-to-day activities include VM infrastructure provisioning, storage management, VM provisioning, troubleshooting Windows Server 2003/2008, and much more troubleshooting of all sorts. I am working with storage arrays varying from IBM DS8300-8800, HP EVA, NETAPP, DMX, and XIV. With VMWare, I am working with both ESXi 4.1 and 5.0 managing datastores, VM's, and managing VDI infrastructure. For backup administration, we manage backups using Commvault backing up to both tapes and disks.

Confidential

3 Month Contract In this role I was tasked with a multitude of responsibilities including Active Directory, Exchange, Enterprise Vault, SharePoint 2010, Backup Exec 2010, TMG, windows server 2003 2008, HP SiteScope, Microsoft Lync 2010, VMware, Hyper-V, and group policy on a day-to-day administration level and troubleshoot as needed. On an engineering level I was tasked with designing an Exchange 2007 to Exchange 2010 migration. This migration included two cas/hub servers and two mailbox servers which was configured in a DAG. I configured a CAS Array to for high availability which were network load balanced. Also within this project we stood up an entirely new production domain from a remote hands NOC using a Cisco UCS. The new production domain was totally virtual configured in VMware vSphere 5 with more than 80 virtual machines while the other domains were a mix between physical and virtual machines configured from Hyper-V. Totally there were a total of 3 domains including testing which were all managed by the system administration team.Wrote a lot of different scripts for various tasks. Also in this role supporting the helpdesk and executive management was more than expected. Wrote documentation for most all processes that were established during my time at this location. This environment included over 8,000 users internal and external.

System Administrator

Confidential

Contract In this role I was responsible for all the maintenance of all servers and applications developed and used by the company. This environment had a total of approximately 2500 users. These responsibilities encompassed all of the skills listed in the Skills Summary plus other hardware and applications like Mac Book support, AutoFax, Boxstone, iPad deployment, vendor relations HP, Dell, Boxstone , Google e-mail, and Symantec Ghost. Normal day-to-day operations could involve modifications to Active Directory using scripting to managing server or hardware failure. Scripted with PowerShell against Microsoft Lync, Exchange 2010, Active Directory, and Unified Messaging. This role involved a rotating on-call schedule that ranged from weeks to months at times. The ticketing system used by all of IT was Track-it, which we day-to-day task and helpdesk escalations. Occasionally we would do application packaging using SCCM as needed. Policy and process documentation was written as needed. This role involved me being the lead for the Exchange 2007 to 2010 project along with a Lync 2010 implementation. I managed and engineered this project from start to finish involving a site to site design.

Support Center Engineer

Confidential

This role started out as a helpdesk role supporting a variety of duties including call volume of 40-90 calls daily, new hire provisioning, customer support, policy documentation, and Active Directory modifications. This role gradually progressed to more advanced applications like ILM supporting an MIIS environment, PeopleSoft modifications, running SQL queries, setting up of extranet websites, scripting against Active Directory and Exchange 2003/2007 in PowerShell and C , and the maintenance of Active Directory. Managed the syncing of accounts using ILM for multiple domains production and test . Support grew to Tier 3 support by the end of my tenure with this role supporting Windows server 2003 2008. This environment included over 20,000 users both internal and external.

Helpdesk / Application Support

Confidential

This role was primarily helpdesk supporting a commercial customer, Allstate, with a new application role out. Call volume was 30-90 calls daily. This would include technical walk-throughs for a variety of situations and Windows OS versions XP, 7, 98, Vista . This was a team effort on a big level as this application was primarily supported 7 technicians.

Office Automation Assistant

Confidential

This role was an internship overseas working for the army. I was introduced to a variety of technologies and task. Here I worked with Windows Server 2003, starting batch scripting, supporting Office 2003, performing clerical support and typing duties. I prepared documents, reports, and correspondence on computer using work processing software from verbal instructions, or typewritten notes, narrative reports, charts, and letters.