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Systems Network Engineer Resume Profile

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VA

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Dynamic and results oriented Systems Engineer, known as an innovate, able to quickly identify and resolve technical issues and concerns. Skilled in all aspects of support, troubleshooting, deployment, administration, and maintenance of networks, servers, desktops, laptops, and peripherals. Proven leadership, planning, communication, and presentation abilities, able to clearly and e ectively communicate team objectives. Resourceful problem - solver with proven ability to think strategically and execute tactically with a persistent attention to detail. E ectively sets goals and manages multiple priorities under pressure, in fast-paced, rapidly changing environments.

PROFESSIONAL EXPERIENCE

CERTIFIED IT SYSTEMS ENGINEER

Confidential

Systems Network Engineer

Serve as the Global Domain Administrator for corporate o ces worldwideincluding:

Research, architect, implement, and maintain rm-wide technology systems, including: Core Infrastructure, Mobile Device Management, VOIP, Cisco UCS, Desktop Helpdesk Management, etc.

Manage a team of Helpdesk Support Engineers.

  • Provide MS Exchange 2010 administration manage and maintain Exchange 2010 environment, including mailbox stores, DAGs, resource and equipment mailboxes via PowerShell, etc.
  • Engineer and support Windows Server 2008/2012 Active Directory infrastructure and administrative functions, including: network share creations, user accounts, home directories, Group Policy Objects, security and distribution groups, and application level permissions.
  • Engineer and maintain NAS SAN storage environment via NetApp enterprise storage systems
  • Managed and deployed rm-wide Microsoft Systems Center Con guration Manager SCCM initiative.
  • Architect and maintain virtual environment via Vmware VSphere v5.x and v4.x.
  • Responsible for monitoring and ensuring network up time by utilizing NOC systems such as WhatsUp Gold and Vmware Vcenter Operations Manager VCOPS .
  • Manage vendor relationships collaborate with vendors to implement and maintain company-wide systems.
  • Oversee BYOD MDM environment via Airwatch Mobile Device Management.

Selected Achievements:

  • Managed an o ce wide relocation relocated the rm's entire IT infrastructure to a new o ce space.
  • Architected and maintained the rm's disaster recovery site from inception.
  • Engineered and deployed Vmware Horizon View VDI environment.
  • Project Management
  • Computer Support
  • Troubleshooting
  • Help Desk Management
  • Network Server Support
  • Strategic Planning
  • Written Verbal Communication
  • Customer Service Support
  • Leadership Coaching
  • Analytical Problem
  • Solving Skills
  • Hardware and Software

PROFESSIONAL EXPERIENCE

  • Operating Systems: Windows XP, Vista, 7, 8, Windows Server 2012, Vsphere Vmware, DataOnTap
  • NetApp, Mac OSX
  • Security: Juniper Firewall VPN, ESET AV, Symantec AV, RSA, Cisco IronPort
  • Networking: DNS, DHCP, VOIP, 802.11 ab g n ac, Polycom VTC

Confidential

Systems Administrator

  • Provided primary tech support to high level executives, ensured satisfactory resolution of all problems.
  • Conducted PC and laptop imaging utilizing Norton Ghost v8 software.
  • Administered Trend-Micro AV server-side application, ensured complete protection utilizing the latest Trend-Micro client as well as latest virus de nitions.
  • Managed a Numara FootPrints Helpdesk ticketing system ensured all tickets are appropriately assigned to team members and compiled monthly performance reports.
  • Supplied RSA SecureID Administration, created SecureID tokens, and created or reset SecureID pins.
  • Provided Avaya VOIP support and administration, including managing user extensions and voice mailboxes.
  • Managed o ce-wide hardware moves, adds, or changes ensured workstations were setup in an appropriate manner and possessed active network connections.
  • Provided network support for users, ensured users were on appropriate subnets, connected patch panels to switches and installed and con gured Verizon and AT T mobile broadband cards.

Selected Achievements:

  • Served as the Domain Administrator for all of corporate North American domain and sites.
  • Served as the technical lead for all company desktop/laptop hardware upgrades.
  • Developed department technical documentation for internal employee training and external client use.

Confidential

IT Support Analyst

  • Provided company-wide desktop support to 100 employees.
  • Managed data center administration, including server hardware maintenance and installation.
  • Ran regular backups of company data via Symantec NetBackup, stored backup tapes o -site.
  • Provided Cisco VOIP support and administration, including creating employee extensions and voicemail.
  • Installed, con gured, and supported Cisco VPN Client on all company laptops.
  • Managed IT Department supply inventory, placed new supply orders as needed.
  • Provided Audio and Video support, including recording Chef Demos in the School's amphitheater, recorded footage to
  • DVR hard drive and burned to DVD for school inventory.

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