Systems Administrator Resume Profile

LEADERSHIP AND CAREER STRENGTHS

I possess a broad range of technical knowledge and experience, which allows for a more holistic approach t problem solving.
I am a creative-thinker and tend t think outside the box for solutions which affect multiple aspects of a customer's infrastructure.
My emphasis has always been on both the technical aspect of the customer's business model coupled with the customer's expectations and fostering a positive working relationship.

TECHNICAL SKILLS AND CERTIFICATIONS

VMWare Certified Professional VCP	Microsoft Certified Systems Administrator MCSA
Linux Professional Institute Certification 1 LPIC-2 Operating Systems Microsoft Windows Server 2003, RedHat Linux, VMWare ESX 3.5 Compellent Certified Storage Architect Brocade Certified Fabric Designer Brocade Certified Professional Data Center	CLARiiON Solutions Specialist EMCIE Implementation Engineer DCSE certified for Dell PowerEdge Servers Gen 4-9 , EMC CLARiiON CX, CX3, CX4 and AX series arrays, and Compellent products Brocade Certified Fabric Adminstrator Brocade Certified Fabric Professional

PROFESSIONAL EXPERIENCE

Technical Team Lead/Subject Matter Expert IBM

Provided direction and mentoring for team members.
Acted as escalation point during escalated issues.
Provided escalation and Storage Area Network SAN Administration assistance for IBM Clients.
Designed Storage solutions for fabric and storage t include VNX, VMAX, CLARiiON, and Brocade.
Participated in RedBook Residency as an author.
Lead team in daily work activities.

Senior Technical Support Analyst

Confidential

Provided technical support for Fortune 500 corporations' Information Technology IT departments
Complex layered applications including MirrorView A and S, SANCopy, SnapView and Clones.
Interact directly with large corporate customers t troubleshoot EMC Inc. CLARiiON Arrays.
Manage Dell PowerEdge server deployments.
Provided escalation and deployment assistance for Fortune 500 corporations
Develop Dell Open Manage Server Administrator systems management software rollouts.
Provide escalation management expertise in multiple operating systems and architectures.
Manage each individual customer case using internal and external sources t assess, analyze and resolve hardware and software issues and anomalies.

Systems Administrator

Confidential

Functioned as an intermediary between Dell account team members and Wal-Mart server engineering representatives t provide frontline support.
Managed production resources on 1000 international active-active clustered systems.
Supported over 3500 systems in a multiple domain enterprise.
Tested and verified updates in staging and production environment t validate interoperability.
Monitored ongoing support issues ensuring that progress requirements were met and that status reports were both timely and accurate.
Developed advanced customer support capabilities supporting international data centers.
Managed scheduling and performance of updates t meet change control requirements.

Senior Network Technician/Analyst

Confidential

Completed a Business Process Improvement Project / BPI t reduce cycle time in EMR Servers for software downloads saving Dell an estimated 35,000 per year.
Selected as the first Dell PowerConnect support technician.
Assisted management with developing and writing policies and procedures for future PowerConnect technicians.
Developed and wrote initial customer configuration guides for PowerConnect switch setup.
Acted as mentor t teammates in both PowerConnect and PowerEdge Server hardware support queues.
Acted as liaison within Dell manufacturing plant t analyze and resolve hardware failures t effect repairs.
Responsible for troubleshooting, repair, and data collection on PowerEdge Server systems ensuring that repaired servers met Dell quality standards.
Maintained inventory control for internal hardware components.
Responsible for reporting failure data t all groups impacted from management t technician, engineering t vendor.