SUMMARY:

• Expert 5+ years in Sharepoint/Office 365 administration, Subject Matter Expert (SME), troubleshooting, migrations, configuration, analysis and design for Medium/Enterprise level organizations.
• Technical Support and Consulting
• Sharepoint Designer - HTML coding.
• Exchange Online
• Azure Active Directory
• Help Desk/Support
• Strong Office client software skills including Excel, Powerpoint, Visio, and Power BI.
• Sharepoint/Office 365 Migrations and Troubleshooting
• Sharepoint Administration
• Microsoft Exchange Migrations and Troubleshooting
• Proficient in most computer software applications, including but not limited to Salesforce,,Microsoft Office applications including Microsoft Excel, Microsoft Word, Microsoft Project, Microsoft PowerPoint, Outlook, Windows, Windows Server and Sharepoint Designer,.Adobe, ACT, Quickbooks. CRM, HTML,Dreamweaver, Wordpress. Excellent organizational, as well as communication skills. Presents a focused and professional image. Interests include fitness, scuba diving, hiking & camping.

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte NC

Responsibilities:

• Developed new SharePoint site collection to replace outdated site and that meets the special needs of the Confidential Credit Risk division. Group is responsible for the creation and maintenance of credit risk models for all the Confidential lines of business, including Commercial, Retail Secured and Unsecured. Completely updated the site and subsite hierarchy to more effectively manage day to day collaboration on projects, and to securely deliver completed work to internal and external stakeholders.

Engineer/Subject Matter Expert

Confidential, Charlotte, NC

Responsibilities:

• Consulting with Enterprise level private, government and al institution customers to drive adoption of Microsoft Cloud Services including Azure Active Directory, Intune, Intune for, Office 365, Sharepoint and the complete EMS (Enterprise Mobility + Security suite)

Team Engineer

Confidential, Charlotte, NC

Responsibilities:

• Technical assistance including trouble - shooting and compatibility.
• On-duty responsibility by answering phone calls from Microsoft customers and administrators.
• Demonstrate the ability to manage a broad range of issues and critical situations.
• Triage issues through impact assessment and initial investigation.
• Determine the priority of escalations received and ensure it is handled within the given SLA.
• Collaborate effectively with various Microsoft groups to drive resolution
• Ensure appropriate communications are sent out on outages/maintenances to all stakeholders in a timely manner.
• Take an active role in collecting and relaying enhancements feedback on existing processes and workflows.
• Utilize effective verbal/written skills to communicate with premier partners, vendors, service operations center and various Microsoft groups via electronic correspondence or telephone.

Business Intelligence Analyst

Confidential, Boca Raton, FL

Responsibilities:

• Technical assistance including trouble-shooting and compatibility.
• On-duty responsibility by answering phone calls from Microsoft customers and administrators.
• Demonstrate the ability to manage a broad range of issues and critical situations.
• Triage issues through impact assessment and initial investigation.
• Determine the priority of escalations received and ensure it is handled within the given SLA.
• Collaborate effectively with various Microsoft groups to drive resolution
• Ensure appropriate communications are sent out on outages/maintenances to all stakeholders in a timely manner.
• Take an active role in collecting and relaying enhancements feedback on existing processes and workflows.
• Utilize effective verbal/written skills to communicate with premier partners, vendors, service operations center and various Microsoft groups via electronic correspondence or telephone.
• Launched and maintained new BI initiative to monitor and control technical support engineer performance and compliance with Microsoft guidelines. Resulted in 20% performance improvement within department.
• Developed analysis protocol to determine key areas of cost control for engineer time management of support cases. Identified a 10% cost-saving based upon time segmentation analysis of work performed through utilization of statistical data trends and projections.

Marketing & SEO Manager

Confidential, Fort Lauderdale, FL

Responsibilities:

• Established and integrated CRM system for the purpose of tracking and facilitating the growth of client base through both inside and outside sales generation channels. Reduced cost by 80% and increased efficiency by 25%.
• Initiated and took ownership of SEO (Search Engine Optimization) process to improve website page rankings
• Increased client base by 40% over previous year. Increased sales by 35%.

Marketing Manager & Partner

Confidential, Pembroke Pines, FL

Responsibilities:

• Built client base to 9 new business accounts the first year of operation. Net sales generated first year of $27K.
• Increased sales to $38K second year, an increase of 40%
• Sold share of business to partner in 2011.