SUMMARY

• Topologies / Protocols: Ethernet/Fast Ethernet, Token Ring, ISDN, TCP/IP, IPX/SPX, NetBUEI, NetBIOS, Switching, Apple Talk, LAN/WAN.
• Hardware: IBM compatible PC's and Laptops, Modems, SoundCards, NicCards, Faxcards, SCSI HardDrives, SATA, TapeDrives, Hub's, Switches, Fluke, Ilo-Cards, DVD R and CD/RW
• Software: Windows 2000 2003 Server, Active Directory, Exchange System Manager, Terminal Service Client SMS, Lotus Notes Domino Version R5.09, Windows XP, 2000 Vista, MS Office XP, 2003, 2007, Winzip 9.0 FileZilla, Norton 2000 Corporate AntiVirus Edition, Intel Landesk, Snapshot Viewer, Adobe Acrobat 6.0, Diskeeper 4.0, Ad-Aware, Commvault Back-up Recovery, Proxy Master V4.0, HP Web Jet Admin and Remedy V6.0, PathFinder.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Network Administrator

• Monitor data center which consist of over 300 servers.
• Monitor network utilizing Scrutinizer, Nagios, Cacti and SiteScope to ensure network health
• Respond to network outages and communicated with management accordingly
• Monitor routers, steal heads switches to ensure active status
• Work with vendors generate support tickets and escalate accordingly for onsite support vendors
• include Verizon Business, HP, NetApp Riverbed .
• Maintain monitor VMware host utilizing Vsphere 5.5
• Replace and update hardware on all HP Servers including: G4, G5, G6, G7 and G8.
• Servers network hardware install uninstall along with updating NOC document
• Patch servers during scheduled downtime utilizing WSUS application update system firmware on servers when required
• Expand volumes on NetApp storage network as requested
• Utilize active directory for 2003, 2008 servers
• Administer new user accounts, security permission and network access
• Troubleshoot and remove Citrix Server from load balancing while repairing pending issues
• Work with users in resetting RSA token, when requested
• Monitor VPN connections and reset accordingly to establish successful connections
• Enable active sync on exchange server in preparation to configure company e-mail on all mobile devices
• Modify and grant user access to exchange mailbox as requested
• Create CMR's in order to schedule down time to work on company network infrastructure
• Rack and dismantle HP servers and remove server entries from all network monitoring tool
• applications

Confidential

Network Administrator

• Provide 24/7 primary support of all network related issues for LNT Corporate and Store networks
• Manage Credit, RMS Settlement application servers on Windows 2003 platform
• Responsibilities included the setup of all Windows 2003 servers, training and development of
• procedures documentation
• Test and Install all released Apar's for credit application servers on Windows 2003 platform
• Responsible for LNT ProWatch server build, duties included analysis, installation, maintenance and
• training of the following areas: MIS, Human Resources and Loss Prevention
• Setup and configure PGP encryption software on Windows 2003 Settlement server
• Monitor and respond appropriately to all MOM What's Up gold alerts for entire network
• infrastructure
• Setup and maintain all credit authorization nodes via Pathfinder GUI application and respond
• appropriately to network outages
• Create new user network accounts and delegate proper group membership utilizing AD
• Maintain new existing public folders, distribution lists/groups utilizing AD Exchange System
• Manager
• Manage network shares across entire Windows 2003 server infrastructure and delegate proper
• security permissions
• Manage San storage network delegate storage capacity across associated servers
• Setup and maintain new and existing DHCP scopes on Windows 2003 servers
• Setup and configure Nic-card teaming on all Windows 2003 servers
• Setup and configure 3com 4400 switches and link together via cascading modules
• Perform daily network data restores migrate recovered outlook PST file onto ex-recover server
• Maintain weekly back-up tape rotation and schedule deliveries to vendor off sight
• Responsible for replacement of defective computer room hardware server hard drives, switches,
• ups ctrl card
• Work closely with technical support engineering teams to answer, escalate resolve technical
• issues
• Troubleshoot all Cisco routers interconnecting with WAN and LAN networks
• Schedule intrusive testing with Verizon business contacts during off hours
• Build and manage effective working relationships with users of all levels
• Provide assistance with disaster recovery planning and execution

Confidential

Network Administrator

• Upgrade and configure Windows NT 4.0 servers to Windows 2000 using mirrored environment on
• IBM E series servers
• Assist with LAN physical infrastructure repairs and enhancements
• Assist and install San storage area network, which includes rack mounting, installing switches and
• patching down all fiber cables
• Install and rack mount Cisco 4006 switches with over 1000 data ports. This work required patching
• down all ports and assuring that all servers and workstations had network connectivity
• Create new user network accounts utilizing Active Directory and NDS Netware console
• Perform administrative tasks, which included disabling /unlocking user accounts and resetting
• expired passwords
• Install and configure new Dell desktops running Windows XP Professional with Service Pack 2 and
• download all Microsoft's latest security updates. Also assured all applications running were on latest
• release
• Support all software and hardware related issues for entire hospital staff by utilizing remote desktop
• to provide immediate resolution
• Setup and configure laptop users with VPN access using cable modem or DSL connection

Confidential

Systems Analyst

• Provide network desktop support for approximately 3,500 MCI employees
• Responsible for daily network monitoring and troubleshooting network issues
• Domain administration, which entails managing, creating, deleting user accounts and granting
• permissions on 12 different domains with over 3,500 users
• Troubleshoot all server related issues for entire network infrastructure such as login errors, drive
• mappings, file shares and remote access
• Utilize CCM Management tool software to push all critical software updates and latest antivirus
• definition files
• Perform laptop rollout for NYC Sales Dept. Rollout consisted of imaging 500 laptops with Windows
• XP Professional, MS Office XP, Nortel VPN Entrust software, MacAfee antivirus software and
• configuring exchange e-mail accounts
• Provide Tier 1 Executive support for 3 Senior Vice Presidents, 2 Vice Presidents, 8 Directors, Legal
• Counsel and Human Resources Department
• Setup and configured Blackberry handheld rim devices.
• Proficient use of CD image disks, Norton Ghosts, Remedy, Legato Executive backup software ,
• Funk Remote Master Software, Terminal Services, Active Directory MMC Snap in

Confidential

Network/Desktop Support Engineer

• Provide first level technical support for firm-wide operations
• Provide second level network support for Windows 2000 network infrastructure
• Maintain and configure all network user accounts and network shares using active directory
• Maintain and administer all Lotus Notes Domino servers on R5.09 platform
• Setup all new user Lotus Notes ID's, monitor server logs, check replication mail routing events
• Troubleshoot all TCP/IP and network connectivity issues
• Troubleshoot and support all hardware and software related issues
• Train and assist remote users with all VPN setup and configuration
• Install and configure laptop users with wireless network access

Confidential

Sr. Network Analyst

• Senior Network Administrator for a Windows 2000 Advanced Server Infrastructure which consisted
• of over 2000 users
• Successfully migrated all Lotus Notes Domino Servers from release R4.61c to R5.09
• Setup all new user accounts, monitor server logs and check replication events
• Monitor SMTP inbound/outbound logs and replicate mail accordingly
• Cross-certify domains, performed d-base rollouts and managed ACL's on lotus notes database
• Troubleshoot all DHCP, WINS, DNS, and RAS server issues
• Managed and instructed the R5 client migration for all client workstation and laptops
• Administered and installed GWI management tool software for Lotus Notes Domino network
• Assisted in developing standard procedures for all incoming help desk requests
• Managed system policies, file systems, partitions, trust relation and fault tolerance for our NT
• Network
• Perform 2nd and 3rd level support for all hardware/software-related issues

Confidential

Systems Integration Analyst

• Perform administrative tasks for both Windows NT and Lotus Notes Domino networks
• Test and implement Windows 2000 Advanced Server on RAID 5 configuration
• Build and configure Windows 2000 workstations and laptops
• Setup all new user accounts, monitor server logs, check replication and mail routing events
• Cross-certify domains, performed d-base rollouts, managed ACLs and all other admin related tasks
• Troubleshoot all Network and Lotus Notes Domino connectivity issues
• Implement Y2K rollout on all Windows NT Servers. This also included flashing the system bios
• Upgrade all systems applications to latest release and adjusting the year display in the system
• configuration via the control panel
• Support and enhance remote access capabilities
• Perform 2nd and 3rd level support for all hardware/software-related issues
• Perform administrative tasks for Novell 4.11

Confidential

Sr. Lotus Notes Admin. /Network Analyst

• Performed Daily Administrative tasks for both Win NT and Lotus Notes Domino networks
• Check all routers servers via what's up gold application to ensure active network connectivity
• Check replication log on all Lotus Notes domino severs
• Check SMTP logs on Lotus Notes mail server and replicate as needed
• Utilize the Kill router task to troubleshoot any pending mail events
• Backup and re-create SMTP inbound /outbound/Local queues when troubleshooting mail issues
• Provide second level help desk support for over 35 branches
• Build and configure Windows 95 98 on all new workstations/laptops
• Build and configure Windows NT workstation servers ver. 4.0 with service pack 4 5
• Team Lead for testing Windows 2000 server build on new Compaq servers
• Implement and support Y2K rollout for IMI enterprise Project Manager
• Troubleshoot hardware/software-related issues
• Troubleshoot all network related issues and TCP/IP connectivity
• Create and maintain user Firewall accounts

Confidential

Senior Hardware Technician/ Technical Support Representative

• Team leader for the IT Hardware Dept.
• Troubleshoot and support all hardware/software-related issues
• Provide first level technical support for company-wide operations
• Configured all new PC's and laptop computers to company standards
• Installed and upgraded to all latest software e.g. Lotus Notes 4.12 and MS Office Pro 4.0 .
• Responsible for all HP printer repair and maintenance
• Responsible for repairing all warranty hardware through the hardware manufacture
• Monitored and maintained both hardware maintenance and Inventory control database
• Maintained and ordered all hardware stock
• Duties also included training and staff supervision