SUMMARY:

• Focused on service delivery and quality of work with excellent customer services skills.
• High technical aptitude and demonstrated commitment to technical skill development.
• Strong analytical and problem solving skills to address complex problems logically and systematically.
• Sound decision - making ability regarding matters of moderate to high complexity and importance.
• Self-motivated; ability to work independently on matters of moderate to high complexity and importance with only broad direction.
• Knowledge of Service Management tools and processes
• Demonstrated ability to mentor and train others
• Ability to develop documentation

PROFESSIONAL EXPERIENCE:

Confidential

Information Technology Security Analyst - Senior

Responsibilities:

• Member of the United States SIEM Team.
• Performed Multi-Platform Server Validation to RSA Security Analytics
• Monitored CMS Console for Changes, Tasks and Incidents

Confidential

Identity & Access Management Specialist

Responsibilities:

• Performed Duties as part of the Information Security Group supporting the Virtualized Multi Location Enterprise of Sallie Mae Bank.
• Active Directory -- User, Vendor and Access Group Creation. Access troubleshooting. Attribute Editing to enable access for users to various applications. (i.e.; Lync & Exchange)
• Exchange O365 - License Assignment, Administration and creation of Employee Email Accounts Shared Resource Mailboxes and Distribution Groups
• Lync O365 - Creation of User Accounts
• Controlled Access and Account creation on Sallie Mae Bank owned, External Entity
• Creation and Administration of Vendor Accounts
• RSA Security tokens for Remote Access
• Provided Support to other Technical Entities for problem resolution.
• Created, Serviced and Resolved requests through Service Now Ticketing application.

Confidential - Troy, MI

Information Security Advisor

Responsibilities:

• Responsible for developing, implementing and supporting security services required to sustain and mature the client network vulnerability management program.
• Worked across IT department boundaries to fulfill a technology leadership role for assessing and improving security within network and application infrastructures.
• Experience with IBM Tool - InfoSphere Guardium a Database Security product.

Confidential - Bloomington, IL

Technical Analyst - Software Tool Support

Responsibilities:

• Windows Remote Server Execution provides support for all infrastructure and agency servers.
• Supported platforms include:
• Network Printer Support
• Server Hardware Troubleshooting
• VMware
• Server Issuance Installation
• Change implementation, and incident resolution.
• NAS Implementation & Maintenance via Vendors Cloud Based portal
• Additional responsibilities include writing technical documentation, working with various problem management areas and project teams, performing root cause analysis, learning new technologies, and rotational support of the State Farm Command Center.

Confidential - Indianapolis, IN

Network Security Analyst (Contractor )

Responsibilities:

• Performed as member of Confidential, Information Security, Access Management, first as a Contractor then as a permanent Associate.
• Helped develop and Maintain a new Directory structure for the Enterprise including all shares and permissions as a result of Corporate acquisitions. Consolidating and standardizing the Administrative processes across the Enterprise.
• Controlled users access to Network Resources and applications via Active Directory across multiple Microsoft Windows Domains and Services within the Confidential Enterprise .
• Performed as Information Security/Access Management representative on multiple projects.
• Responsible for administration and maintenance of Security Logon IDs and information resources across the enterprise.
• Performed Administrative duties on 300 plus Windows Servers, Citrix,Web, FTP, SQL, RSA Servers and Virtual (VMware) Servers and Desktops across the Enterprise located in multiple States via Remote Desktop sessions.
• Performed Administration on VMware Virtual Desktops.
• Trouble Tickets opened, worked, resolved utilizing Altiris.
• Performed Termination processes and verification documentation for all CMS Audits
• Maintains and supports the Information Technology infrastructure through ICE/Altiris requests from Management.
• Maintained VPN SecureID accounts and access through RSA SecureID Server and Tokens
• Under limited supervision, performs all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction.
• Interfaces with user community to understand their security needs and implements procedures to accommodate them.
• Ensures that user community understands and adheres to necessary procedures to maintain security.
• Conducts accurate evaluation of the level of security required. Provides management with status reports.

Confidential

Field Information Resources Specialist (FIRS)

Responsibilities:

• Network Administration and Support for 57 Servers and over 1600 users in the DEA's Central Region consisting of 4 Divisions, 9 District Offices, 37 Resident Offices and 14 Post of Duty sites. These sites span over 17 States from Billings, Montana to Columbus, Ohio.
• Exchange Administration for the Central Region.
• Enterprise Backup Solutions and Disaster Recovery utilizing Veritas Backup.
• Systems Monitoring for the Central Region
• Communications Administration for the Central Region.
• Application Support for the Central Region
• Administration of File and Directory permissions.
• Security Administration on the Network and Exchange Servers.
• Interact with the DEA Help Desk assisting Users.
• Support for all Legacy Systems.
• Computer related Support, Repair, Upgrades, Solutions and Recommendations.
• Provide Enterprise wide User Support, Systems Maintenance, Troubleshooting and Repair.

Confidential

Network Systems Consulting

Responsibilities:

• Computer Network Consulting and PC Repair Services for various customers.
• Provided various levels of Technical Support & to Management and Non-Management users on customer’s networks.
• Reviewed and recommended various hardware and software packages for my customers.
• Reviewed and recommended Service Providers pertaining to Information Technology needs and requirements for my customers.
• Infrastructure planning and upgrades for my customers.

Confidential

Systems Engineer

Responsibilities:

• 3rd in Command, While performing duties as Remote Fault Lead, Supervised 20 Systems Engineers providing Tier 3 Tech Support, 25 Help Desk Personnel providing Tier 1 & 2 Tech Support.
• Delegated workload and verified proper Input, Maintenance and Resolution of Trouble tickets Utilizing Remedy.
• Built, Implemented and Maintain Dell Enterprise 6450, 2450 and Big IP Servers.