SUMMARY:

• Hardworking, solutions - focused, and forward-thinking IT professional, with hands-on experience within a technical environment and proven background in network and system administration, systems security, hardware and software installation, as well as application and technical support. Interested in pursuing a challenging career within diversified areas of the information technology field, which offers professional growth and advancement while leveraging knowledge and skills in mentoring, planning
• IT project management, and client relations. Flexible and versatile; capable of adjusting rapidly to new and challenging situations as well as working well independently to meet time-sensitive deadlines within competitive work settings. Well-versed in English and Spanish languages.
• Proactive expansion of and industry knowledge
• Advanced level of technical product and business knowledge
• Cross-functional team collaboration and leadership
• Customer resolution, policy and procedure compliance leadership
• Proven communication, analytical, and problem-solving skills
• Ability to multi-task, prioritize and work under pressure
• Skills to secure, analyze and protect sensitive proprietary information or corporate data information
• Native Spanish Communication skills both oral & written

TECHNICAL SKILLS:

Others: Cisco Enterprise level Routers, Switches and Firewalls IXIA and Aligent traffic generators Confidential Network Devices Nortel VPN Contivity, Passport L3 switches HP ProCurve 2800/2900 series Microsoft (NT/2000/XP/2003) Server/Workstation, Active Directory Microsoft Exchange Server RedHat, Linux Debian, Ubuntu, CentOS, FreeBSD Open Source Asterisk VoIP

Protocols: TCP/IP,IPX, OSPF, EIGRP, IGRP, HRSP, RIP, RSTP, EMISTP, ESRP, EAPS, VRRP, QOS, ACL,SNMP, Link Aggregation, Redundancy, LAN/WAN, VOIP, DHCP, DNS, WINS, Remote Access, SMTP, POP, CARP,. SIP.

PROFESSIONAL EXPERIENCE:

Confidential, Miami, FL

Master Agent

Responsibilities:

• Manage e-commerce website
• Manage Remote Sales Agents
• Sale Of Pre-Paid Mobile Top-UP & INTLD Services
• Provide Customer service to online customers

Confidential, North Carolina

Network Administrator

Responsibilities:

• Assisted test teams with high value, complex test equipment configurations.
• Developed, analyzed and evaluated information involving the research of test plans and requirements documentation.
• Developed and implemented test architectures to meet topology requirements.
• Contributed lab infrastructure support to include: router and switching configuration, password recovery, VLAN configuration, Basic ACL configuration, L2/L3 network troubleshooting, and image installation.
• Facilitated 100% success rate of resolution of client service requests.
• Maintained enterprise resource management system for all test hardware equipment within labs.

Confidential, Durham, North Carolina

Network Administrator

Responsibilities:

• Supported and maintained network infrastructure both internal & data center co-location.
• Administered enterprise class telephone system.

Confidential, Morrisville, North Carolina

Network Engineer

Responsibilities:

• Ensured the stability, integrity, and efficient operation of an enterprise deployed voice and IP Telephony (IPT) network system.
• Supported organizational business functions by monitoring, maintaining, supporting, and optimizing all voice and IPT network associated infrastructures.
• Provided technical expertise and recommendations for resolving connectivity questions and concerns.
• Maintained global call manager clusters and voice messaging environments.
• Provided call manager and voice support to UCCE systems.
• Collaborated with the network operations center on support issues.

Confidential, North Carolina

Technical Support Engineer (TAC)

Responsibilities:

• Provided technical, procedural and product guidance to customers and product engineers in a timely fashion.
• Documented information into company knowledge base system.

Confidential, Flanders, New Jersey

Network Engineer / IT Manager

Responsibilities:

• Maintained 24hr voice & data network infrastructure and remote sites.
• Designed and implemented customer network infrastructure and security policies.
• Co-directed disaster recovery and back-up strategy.
• Devised and managed plans for installation and rollout of multi-vendor products and applications.
• Allocated and maintain all network and personal computing resources.
• Managed company telecommunications vendor accounts.
• Evaluated and recommended technology product purchases.
• Managed IT department budget.

Confidential, Morristown, New Jersey

Tier 2 Support Senior Specialist (Dial & DSL)

Responsibilities:

• Provided highest-level end user support in a J.D. Power & Assoc. ing winning call-center.
• Maintained high rate of successfully resolved user support request tickets.
• Lead cross-function efforts to work with manufacturers and service providers to resolve product and service compatibility conflicts on escalated customer accounts.

Confidential, Clark, New Jersey

System Administrator

Responsibilities:

• Maintained smooth operation of multi-user computer systems.
• Evaluated vendor software/hardware product solutions and made purchasing recommendations.
• Provided disaster recovery backup support.
• Developed and monitored policies and standards for allocation and use of computing resources.

Confidential, Morristown, New Jersey

Desktop Support Technician

Responsibilities:

• Documented and diagramed existing and planned network typologies.
• Collected and interpreted network diagnostics.
• Provided tactical and strategic input on improving overall network operations and related projects.

Confidential, East Brunswick, New Jersey

Jr. LAN Administrator/Technician

Responsibilities:

• Implemented, organized and operated company voice and data networks.
• Coordinated network analysis, troubleshooting and documentation.
• Worked with the network engineering team on network installations, configurations and operations for 20 remote locations.

Confidential, North Brunswick, NJ

Desktop Support

Responsibilities:

• Provided first line of systems support to customers.
• Developed, analyzed and evaluated information involving research necessary to resolve customer issues in a timely manner.
• Coordinated with outside departments and vendors for resolutions as needed.