OBJECTIVE:

• I am actively seeking a progressively responsible and client - oriented position where proven decision making, attention to details, project management, customer service and troubleshooting skills will be used for improving organizational productivity.

TECHNICAL SKILLS:

Operating Systems: WINS 7, 8 & 10, MS-DOS, UNIX, Mac-OS, Red Hat Linux, SUN SOLARIS 9, CITRIX

Networking: LAN/WAN, TCP/IP, Ethernet, T1, RAS, DESKTOP Authority, VMWare vCenter, vSphere, VMkernel, VDI Client and CISCO VPN

Email Clients: Microsoft Exchange, Office 0365 and Lotus Notes

Ticketing Systems: Remedy Management Console

Hardware Knowledge: CISCO Series Routers, CISCO Managed and Un-Managed Catalyst 4948E Layer 3 Switch, JUNIPER J-series Routers J4350 / J6350, IBM Desktops, HP, & Compaq PC and Laptops, Dell OptiPlex PC, Dell PowerEdge 00 & Windows 2012 R2 & 2016 Servers, SUN Server, Linksys Routers/Hubs, Managed & Un-managed Switches, NAS, SAN storage devices (Snap 4500), MS Exchange Server 2010, 2013 & 2016

PROFESSIONAL EXPERIENCE:

Sr. IT Support / Messaging Engineer

Confidential, Washington DC

Responsibilities:

• Supporting Windows Server, Exchange Server and Active Directory / Group Policy
• Performing system administration and maintenance duties on messaging platforms.
• Supported to resolve Windows Active Directory/Exchange mail-box, calendar, and contacts access permissions, new logon attributes update, department transfer update, account reinstated related various incidents/tasks with BMC Remedy systems
• Group policy planning, deployment domain controller and provided technical support for Active Directory, Messaging system, Outlook Web Access, OneDrive Sync issue, Skype for business, Exchange online, scheduling and calendar.
• Performing production support for Exchange onsite and online 0365 environments to resolve escalated 2nd or 3rd tier incidents as it relates to outages and users’ specific issues.
• Responsible for system and network performances and provide security measures, troubleshooting and maintenance as needed
• Maintaining systems, network configurations, and network architecture, including hardware and software technology, site locations, and integration of technologies.
• Implementation, testing, and evaluation of Mobile Device Management (MDM) and Mobile Application Management (MAM) solutions
• Responsible for the management of Office 365 implantation and integration projects, as well as mail box migrations
• Integrating mobile capabilities (high availability, device/app VPN, content management, Wireless Local Area Network Security, GOTS/COTS apps, etc.)
• Created and maintained a SharePoint site for improved communications and collaboration between employees
• Responsible for daily provisioning, installation/configuration, operation, and maintenance of the virtual infrastructure
• Manage and Evaluate Sensitive inbound \ outbound SMTP traffic via barracuda email security gateway encryption 900.
• Participate in root-cause analysis of recurring issues, system backup, and security setup.
• Implemented and designed of Confidential role and global catalog server deployment along with external trust relationship between trees.

Senior Network Systems Analyst

Confidential, Washington DC

Responsibilities:

• Installing and configuring software, hardware, systems infrastructure and networks.
• Responsible for capacity planning, including allocating storage, providing hardware and software redundancy, and planning future expansion requirements.
• Maintain Web servers, file servers, firewalls, and directory services.
• Planning, designing, configuring, implementing Windows Software deployment environment using Microsoft Deployment Toolkit (MDT) 2010, Windows Deployment Services (WDS), User State Migration Tool (USMT), and Windows Server Update Services (WSUS) to deploying Windows OS, files, security patches, update and features.
• Install, configure and administration of Exchange 2010, 2013, 2016 and office 365 environments
• In-depth understanding Active Directory (AD) business practices and Group Policy configuration
• Design, build and install corporate LAN systems specifically designed to specifications outlined by management. Train users, design contingency/disaster-recovery plan for systems.
• In-depth knowledge of ensuring security best practices in maintaining a stable and highly secure IT environment.
• Understanding navigation concepts with Amazon Web Services (AWS)
• Assist with the configuration of a multi-tiered Cisco network with numerous VLANs and Switching config. /support.
• Experience with migrating email from Exchange on-premise/hosted to Exchange online through Cutover migration method.
• Experience implementing and supporting VMware ESXi 5.5, vSphere Client and vCenter
• Skillful in monitoring all active network activities and system throughput using SolarWinds tool and WatchGuard technology devices.
• Administration of enterprise backup systems using Symantec Veritas Backup Exec for Windows Server, monitoring of the disk space quotas, other function include restores and recovery from backups etc.
• Providing general support in various areas including Virtual Desktop Interface (VDI), Desktop as a Service, Wide Area Network (WAN) Networking, High Availability and COOP, Office Wi-Fi, Voice over IP (VoIP), etc.
• Planning, designing, installing, configuring and troubleshooting of Microsoft Exchange Server 2013, SharePoint 2013 and SQL Server 2012 in cluster physical/virtual environment.
• Maintenance & administration of System Center Operations Manager (SCOM)
• Good understanding of authentication policies including but not limited to RSA SecurID
• Coordinate with vendors and other IT personnel for problem resolution
• Write status reports, technical diagrams, and flowcharts.

Exchange Support Engineer, (Team Lead)

Confidential, Alexandria, VA

Responsibilities:

• Experience in Microsoft Exchange administration; Exchange Support Maintenance including: Domain Controllers, DHCP, Good-link and VMWare AirWatch Technology telephone devices provisioning, support and maintenance
• Knowledge of MS Exchange Architecture, DBA and logs, mail routing and protocol support.
• Administering and configuring MS SharePoint 2010. Also, experience using IIS to create CSR and importing s.
• Experience managing an email archiving solution; Creation of new mailboxes/distribution lists, mailboxes move, MS Outlook messaging system, Exmerge and systems support of general server issues. Experience in building, tuning and maintaining servers in an enterprise environment.
• Knowledge of Microsoft Exchange PowerShell commands needed to manage Exchange features, roles, mailboxes, performance and troubleshooting
• Installed and troubleshoot LAN/WAN. Also, knowledge of different protocol such as, TCP/IP, ICMP, UDP, and SNMP

Network Tier III Support

Confidential, Washington DC

Responsibilities:

• Provides remote assistance to troubleshoot issues abroad related to network outages or Desktop/Server issues
• Perform network maintenance and system upgrades including service packs, hotfixes and patches.
• Analyze, diagnose and document reported issues and outages in Remedy Support Application
• Planned, implemented and maintained Active Directory with DNS and DHCP servers.

Advanced Tech Support/Systems Admin

Confidential, Washington, DC

Responsibilities:

• Troubleshoot and support end-users in a cross-platform environment for 800+ employees.
• Monitor and Analyze system resource utilization Communicate with vendors and other departments for problem resolution
• Servers and Clients troubleshooting skills and Disaster Recovery knowledge.