System Engineer/Desktop Engineer Resume

SUMMARY:

Systems Administration Desktop Engineering Technical Lead
Comprehensive systems engineering background with strengths in managing and optimizing robust environments.
IT Leader with proven experience in overseeing systems, network and server administration functions within high - volume environments. Demonstrated competencies in developing technical plans and introducing new technologies to support business requirements. Dedicated and actively involved in enhancing the user experience through technical troubleshooting, application testing and technical solutions development. Expertise in incident, problem and change management, as well as developing strategies for delivering system enhancements. Advanced ability to lead large-scale system rollout and upgrade projects for large user networks, with expertise in SCCM.
Systems Engineering System Programming & Design Project Planning Incident Management SCCM
Systems Updates/Enhancements Technology Planning Systems Rollout Disaster Recovery System Migration
Systems Administration Data Analytics Escalation Management Root Cause Analysis System Implementations
Requirements Analysis Technical Solutions Development Risk Analysis/Mitigation Cross-Functional Collaboration

PROFESSIONAL EXPERIENCE:

Confidential

System Engineer/Desktop Engineer

Responsibilities:

Led the creation of an image for Windows 10 and Microsoft 365 upgrades and maintained all SCCM images.
Selected as administrator for SCCM, WebEx, Jabber and AirWatch through VMWare. Packaged all applications/large software for distribution from SCCM; conducted monthly patches for SCCM.
Partnered with cross-functional team on the creation of mobile Wi-Fi using s through AirWatch.
Key contributor for a total mobile transition program, driving the creation of process for identifying and turning in unused devices; worked with Verizon and AT&T to revise plan to better align with business needs. Efforts resulted in $75K monthly cost savings.
Supported the seamless integration of AirWatch by building and maintaining improved API.
Established a strong vendor partnership with Dell to resolve key device issues that were impacting a high-volume of the user community; communicated issues and worked with vendor resources to establish proper action plan.
Developed and implemented efficient process for patching and deploying software from SCCM, which resulted in reduced time and improved quality control.
Charged with managing security groups organizational units in Active Directory (AD), as well as adding any group policy objects (GPOs).
Collaborated with Escalation team on the development and execution of remedial strategies for system issues across the enterprise.
Contributed to the set-up of a disaster recovery process, as well as the development of quarterly incident testing.

Confidential

System Administrator

Responsibilities:

Created flash drive using USMT to backup information automatically from all users’ devices, enabling the automatic setup of devices post-migration.
Led the setup of Cisco VoIP phones for all users using Cisco Unified CM Administrator.
Configured and setup various systems and technologies, including MS Server 2013, Windows Servers and AD.
Oversaw the creation of virtual machines using VMware to test patches and software upgrades, supporting the virtualization of the 1,800+ server environment.
Maintained updates, software compatibility and SCCM maintenance for 150+ pieces of software.

Confidential

System Administrator

Responsibilities:

Provided support, troubleshooting and administration for various technologies, including AD, Windows XP/7 and Microsoft Office Suite.
Led the introduction of System Center 2012 and LogMeIn for remote user support across state agencies.

Confidential

Senior Lead Desktop Technician

Responsibilities:

Provided supervision and support for a team of technicians through all technical support functions; trained, coached and mentored team members on support processes and procedures.
Setup, troubleshot and maintained various technologies, including Microsoft Office and Lotus Notes, as well as third party software.