TECHNICAL SKILLS:

COMPUTER SKILLS: MS Word, MS Excel, MS PowerPoint, MS Access, Novell 2 x, 3.x, 4.x and 5.x, Microsoft NT/W2K/2003/2008 Microsoft Clustering, Storage Area Networking, Network Attached Storage, Cisco DM routers/switches, Unix/Linux, SUSE 9.3 servers, ESX/ESXI VMware Servers, Irix, Linux, Windows XP, Windows7 and Windows 8, OS2, Exchange server, Beowulf Cluster, Red Hat 9.0, Active Directory

PROFESSIONAL EXPERIENCE:

Confidential

IT Systems Analyst / Technical Team Lead

Responsibilities:

• Install and Maintain Servers, Storage, Workstations, Laptops Printers, IBM POS, on the following companies: Dell, HP, Lenovo, IBM. Also work on Printers from HP, Lexmark, Dell.
• Experience troubleshooting and replacing failed computing hardware on both desktopPC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
• Ability to build andmaintainrelationships within IT and other departments.
• A strong willingness to take ownership of technical issues.
• Strong analytical abilities and problem solving skills.
• Ability to manage multiple tasks and multiple priorities.
• Configured access points to make sure registered mobiles are configured.
• Provide end - usersupport, resolving technical issues and provides technical assistance for all operating system.
• Provide remotesupportthrough phone or end-user via phone.
• Confers with database programmers, analysts or other systemadministrators.
• Troubleshooted issues that required technical knowledge to solve, includingmobileapp issues, integration issues, and data import errors.
• Carried out first levelsupporton applications (MS Operating system, MS Office suite, and Intranet applications) and ensured online service availability during operational hours
• Installednew / rebuild existing servers andconfigurehardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• InstallingandadministeringWindows 7 and Apple OS X 10.X, including Microsoft Office Suite. Understand how to rollout desktops and laptops via system imaging software.

Confidential

Sr. Technician

Responsibilities:

• Worked on all Computers in the classrooms to make sure students had access to the internet and programs.
• Built,maintained, andrepairedcomputersystems to improve speed, reliability, and efficiency of operation.
• Installed,configured, and updated server-based applications, for Server 2003.Install andmaintainhardware, software on desktop/laptop computers running Windows XP, Windows Vista & Windows 7 Professional.
• Install,upgradeandconfigurenetwork hardware (printers, switches etc.)
• Maintainand document inventory of hardware, software and peripheral equipment as well as track and manage reassigned assets andinstalledlicensed applications.
• Install/Configure/Deploy &supportall business applications including in house customized applications (MS Outlook, Excel, Access, Word, PowerPoint).
• Configureand managemobiledevices as directed. (Phones, tablets, PDA's etc.).
• Creating, prioritizing, documenting and resolving tickets in a timely manner with proper communication to all involved.
• First-levelsupportof network, Internet, server, share-drive, telecom and application issues.
• Installed Cisco IP phones and configured them for use
• Replaced workstations with new ones as needed
• Proactively went through all systems to make sure they were up to date and worked properly.
• Kept up Cisco switches and routers and firewalls as needed.

Confidential

Network Administrator

Responsibilities:

• Backed up all servers on site
• Worked on Cisco switches to make sure they were properly working
• Worked on workstations as needed
• Worked on servers as needed and helped maintain their integrate

Confidential, Birmingham, Alabama

Network Administrator

Responsibilities:

• Was in charge of 250 MC70 mobile devices for our Field Techniciansto keep in touch with our system so they can update installations as well as trouble calls.
• Installed/maintain several Terminal servers and HP thin clients to replace outdated PC’s
• Moved 5 remote offices and installed network and telephone and video infrastructure as well as routers and DSL lines and DVR systems for the offices. Installed camera’s and made sure they were in the right spots to maintain security.
• Rolled out over 470 Samsung tablets to our Field technicians to replace outdated MC70 mobile devices.
• Helped train our trainers on networking to get the technicians up to speed on how to install receivers on a customer’s network for connectivity.
• Was in charge of keeping our 14 remote offices up and running. Making sure their telephone and computers were up and running as well as updates.
• Did quarterly audits on remote offices to make sure they had the systems and office equipment that they were supposed to have.
• Installed VM’s on our ESX servers as needed. Virtualized some of our older servers and moved them onto our cluster.

Confidential, Birmingham, Alabama

Information Specialist

Responsibilities:

• Installed and maintained 4 Enterprise SuSE 9.3 servers as well as 3 ESX 3.0.1 VMWare Servers with 15 virtual servers as well as 5 XP and 2 2000 servers.
• Responsible for Dell SAN, which had 9 terabytes of storage, and then had another 10 terabytes added to it.

Confidential, Birmingham, Alabama

Information Specialist

Responsibilities:

• Worked on Irix, Linux, Windows XP, Server 2003, Exchange, OS2, and other systems that the scientists and engineers used.
• Upgraded send mail email server over to Exchange and maintained an Onyx SGI system as well as an Origin system.
• Performed backups and maintained Exchange server while updating AD backbone.
• Implemented scripts to make sure users were updated as far as patches/hotfixes and virus software.
• Found and eradicated rootkits that were placed on all servers and helped implement the installation of a firewall.
• Maintained Beowulf Cluster and upgraded so scientists could use it more effectively.
• Found and installed crystallographic software for investigators to use to determine protein structure in both windows and Linux.

Confidential, Birmingham, Alabama

Network Engineer

Responsibilities:

• Upgraded all the Nortel switches to the latest IOS, using Solar Wind to measure bandwidth and utilization of the backbone as well as upkeep of the Netscreen 50 firewall/VPN, and McAfee E500 virus appliance.
• Maintained the Nortel Meridian I telephone system, changing phone numbers, programming for digital phones, and troubleshooting phone problems.
• Implemented new DNS servers utilizing Red Hat 9.0 for BIND9 for a more secure network and to help improve network performance.
• Installed Mac workstations and handled problems.

Confidential, Birmingham, Alabama

Contractor / Consultant

Responsibilities:

• Worked for many companies in and around the Birmingham area and installed over 300 workstation around the area for Bellsouth through a company called ARC.
• Installed and helped maintain a Storage Area Network for University of Alabama at Birmingham in the Center for Biophysical Sciences and Engineering.
• Worked on systems around the Shelby County area for individuals.
• Installed new Red Hat as well as Mandrake servers to be used as firewalls in different businesses around the Birmingham area.

Confidential, Birmingham, Alabama

Systems Engineer III

Responsibilities:

• Worked with large storage systems up to14 terabytes, also with large tape libraries. After installation, the system was examined thoroughly to verify the system was working as expected and checked performance with customers while to ensure complete satisfaction.
• Served as one of the first in department to install Dell's SAN and a cluster in a Windows 2000 Advanced server environment.
• Served on Dell's Windows 200 beta team helping to work out the bugs with Dell's software.
• Worked with a sales team to come up with solutions for customers sometimes after everything was installed.
• Helped install a Beowulf Cluster at Cornell University utilizing 128 (4 way) Xeon servers.

Confidential, Birmingham, Alabama

Network Administrator

Responsibilities:

• Designed and implemented new Novell 4.0 network from scratch and upgraded the email from Microsoft mail to Exchange.
• Helped integrate a DEC Vax, IBM AS/400, DG Unix system into a network for the purpose of conversion completely to a Data General Unix based HBOC application.
• Installed an optical fiber backbone utilizing a 3COM 3500 core builder.
• Installed and maintained both Cisco and 3COM routers as well as layer 3 switches.
• Upgraded over 200 AS400 terminals to PCs, as well as printers, most completed alone to save capital, between other duties.
• Installed over 20 3COM terminal servers plus made the connectors and configured them on a DG UNIX system.
• Responsible for timesheets, budgeting and staffing of the Management Information Systems department.
• Served as an on-call employee during the duration of employment.

Confidential, Birmingham, Alabama

System/Network Engineer

Responsibilities:

• Maintained IBM system 38, system 36, as well as AS/400's and Wang and Altos super mini systems along with all of their workstations and printers. The original manufacturer no longer supported most of the equipment we maintained.
• Installed and maintained a variety of networks, utilizing UNIX, XENIX, Novell 2.l/3.x, NT 3.5114.0 Banyan Vines and other NOS's.

Confidential, Birmingham, Alabama

Owner

Responsibilities:

• Served as owner of a small computer networking business where, along with partner, designed and installed as well as maintained networks for small to medium sized businesses along with printers and their associated peripherals.

Confidential, Birmingham, Alabama

Customer Service Engineer

Responsibilities:

• Installed all models of Wang Minicomputers VS, OIS and 2200 Systems large drives as web as peripherals and networks.
• Installed SCO UNIX systems as well as XENIX systems.
• Gained experience in cabling and broadband technology.
• Transferred to Long Island where I was responsible for a very large territory and maintained all of Wang's systems.
• Transferred to Birmingham in 1986 where I was also responsible for a very large territory.
• Responsible for duties including loading OSs, updates and patches and maintaining hardware to ensure customer satisfaction.