Technology Support/Technical Support Resume Halifax, NS - Hire IT People

SUMMARY:

Working professional aspiring to get an opportunity in Technical Support or a information security domain where I can utilize and apply my knowledge and skills, enabling me to grow as a highly skilled professional who can fulfil and exceeding organizational expectations.
Excellent knowledge about security concepts.
Excellent communication, presentation and Interpersonal skills.
Hands on experience with security technologies, algorithms and routing protocols.
Exceptional problem solver driven to succeed with strong interpersonal skills.
Knowledge about GPS, mobile phones, Bluetooth and networking technology
Desire to provide our customers excellent and compassionate support.
Exceptional written and verbal communication skills

TECHNICAL SKILLS:

Operating Systems: Windows, Mac, Linux

PROFESSIONAL EXPERIENCE:

Technology Support/Technical Support

Confidential, Halifax, NS

Responsibilities:

Provide technical support for audio - visual equipment installed in classrooms and portable equipment loaned from the office.
Knowledge about GPS, mobile phones, Bluetooth and networking technology
Desire to provide our customers excellent and compassionate support.
Exceptional written and verbal communication skills
Experience using support ticket platforms such as, Desk.com
Respond to in-person inquiries answer telephone calls.
Working in the Footprints ticket system to record classroom support incidents.
Maintain record and monitor loan equipment bookings.
Ensure loan pool equipment is clean with fully functional accessories.
Performed troubleshooting and maintenance duties for the systems, Windows, Ubuntu, and Mac OS, used by the institute for teaching purposes.
Assisting professors, students and staff to resolve the technical issues.
Make a booking of equipment on ResSched tool.

Confidential, Halifax, NS

Responsibilities:

Conduct Lab sessions and activities for students.
Assisted students with working on live CISCO Routers and Switches
Developed records of students that needed computer support.
Assisted teachers with various projects, assignments and other tasks.
Managed laboratory software, test materials, and hardware to ensure security.
Maintained a record of equipment damages and or malfunctions.
Identified, analyzed, and resolved technical problems in a professional manner by providing guidance to students and faculty on various software, tools, and applications.