Technology Support/technical Support Resume
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Halifax, NS
SUMMARY:
- Working professional aspiring to get an opportunity in Technical Support or a information security domain where I can utilize and apply my knowledge and skills, enabling me to grow as a highly skilled professional who can fulfil and exceeding organizational expectations.
- Excellent knowledge about security concepts.
- Excellent communication, presentation and Interpersonal skills.
- Hands on experience with security technologies, algorithms and routing protocols.
- Exceptional problem solver driven to succeed with strong interpersonal skills.
- Knowledge about GPS, mobile phones, Bluetooth and networking technology
- Desire to provide our customers excellent and compassionate support.
- Exceptional written and verbal communication skills
TECHNICAL SKILLS:
Operating Systems: Windows, Mac, Linux
PROFESSIONAL EXPERIENCE:
Technology Support/Technical Support
Confidential, Halifax, NS
Responsibilities:
- Provide technical support for audio - visual equipment installed in classrooms and portable equipment loaned from the office.
- Knowledge about GPS, mobile phones, Bluetooth and networking technology
- Desire to provide our customers excellent and compassionate support.
- Exceptional written and verbal communication skills
- Experience using support ticket platforms such as, Desk.com
- Respond to in-person inquiries answer telephone calls.
- Working in the Footprints ticket system to record classroom support incidents.
- Maintain record and monitor loan equipment bookings.
- Ensure loan pool equipment is clean with fully functional accessories.
- Performed troubleshooting and maintenance duties for the systems, Windows, Ubuntu, and Mac OS, used by the institute for teaching purposes.
- Assisting professors, students and staff to resolve the technical issues.
- Make a booking of equipment on ResSched tool.
Confidential, Halifax, NS
Responsibilities:
- Conduct Lab sessions and activities for students.
- Assisted students with working on live CISCO Routers and Switches
- Developed records of students that needed computer support.
- Assisted teachers with various projects, assignments and other tasks.
- Managed laboratory software, test materials, and hardware to ensure security.
- Maintained a record of equipment damages and or malfunctions.
- Identified, analyzed, and resolved technical problems in a professional manner by providing guidance to students and faculty on various software, tools, and applications.