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Technology Support/technical Support Resume

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Halifax, NS

SUMMARY:

  • Working professional aspiring to get an opportunity in Technical Support or a information security domain where I can utilize and apply my knowledge and skills, enabling me to grow as a highly skilled professional who can fulfil and exceeding organizational expectations.
  • Excellent knowledge about security concepts.
  • Excellent communication, presentation and Interpersonal skills.
  • Hands on experience with security technologies, algorithms and routing protocols.
  • Exceptional problem solver driven to succeed with strong interpersonal skills.
  • Knowledge about GPS, mobile phones, Bluetooth and networking technology
  • Desire to provide our customers excellent and compassionate support.
  • Exceptional written and verbal communication skills

TECHNICAL SKILLS:

Operating Systems: Windows, Mac, Linux

PROFESSIONAL EXPERIENCE:

Technology Support/Technical Support

Confidential, Halifax, NS

Responsibilities:

  • Provide technical support for audio - visual equipment installed in classrooms and portable equipment loaned from the office.
  • Knowledge about GPS, mobile phones, Bluetooth and networking technology
  • Desire to provide our customers excellent and compassionate support.
  • Exceptional written and verbal communication skills
  • Experience using support ticket platforms such as, Desk.com
  • Respond to in-person inquiries answer telephone calls.
  • Working in the Footprints ticket system to record classroom support incidents.
  • Maintain record and monitor loan equipment bookings.
  • Ensure loan pool equipment is clean with fully functional accessories.
  • Performed troubleshooting and maintenance duties for the systems, Windows, Ubuntu, and Mac OS, used by the institute for teaching purposes.
  • Assisting professors, students and staff to resolve the technical issues.
  • Make a booking of equipment on ResSched tool.

Confidential, Halifax, NS

Responsibilities:

  • Conduct Lab sessions and activities for students.
  • Assisted students with working on live CISCO Routers and Switches
  • Developed records of students that needed computer support.
  • Assisted teachers with various projects, assignments and other tasks.
  • Managed laboratory software, test materials, and hardware to ensure security.
  • Maintained a record of equipment damages and or malfunctions.
  • Identified, analyzed, and resolved technical problems in a professional manner by providing guidance to students and faculty on various software, tools, and applications.

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