SUMMARY:

• 14 years overall experience in IT
• Windows Server, Exchange, Active Directory, VmWare
• Extensive systems side experience SMB, enterprise, failover environments, storage
• Firewall, switches, routers, CSS switches, Call Manager, Unity Connection, Nexus 7k, 5k, Cisco WAAS, Call Manager Express

TECHNICAL SKILLS:

Operating Systems: Cisco IOS, CAT OS, Windows, XP, Vista, 7, Redhat, Ubuntu, MacProtocols:TCP/IP, DNS, DHCP, DNS, SSH, SMTP, POP, SSL, SFTP, FTPS, HTTPS, WAN Protocols, NAT, PAT

Mail Systems: Exchange, Spam Filters, Google Enterprise

Storage: EMC, NetApp, LUNS, FibreChannel, Nexus

Web Servers: IIS, Streaming Media

Hardware: Nexus 7k, 5k,Cisco DMM, HP/Compaq, Dell, IBM, Intel, Gateway, Cisco, 3COM

Wireless: Cisco wireless AP s configuration and troubleshootingSecurity: Cisco ASA, PIX, Intrusion Detection, Intrusion Prevention, Firewalls, Antivirus (CA, Trend Micro, Symantec, McAfee, Vipre)

Remote access: VPN, Terminal Server (2003, 2008), VPN concentrator

Utilities: Symantec Backup, Symantec AntiSpam, VmWare, Cisco Works, Ghost, Site Scope, Nimbus, Ethereal, Various Ticketing software (Tivoli, HP, CRM),Microsoft Operations Manager, Dell and HP Open manager

Telephony: CUCM, Call Manager Express, Unity, Unity Connection

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, Texas

Responsibilities:

• Leading migration of Sigma systems to Pivot domain.
• Design all aspects of migration, security, network protocols, layer 1 - 3.
• Coordinate with 3rd party vendors for installation of new circuits.
• Leading network design for new Sigma building, circuit installs, drops, etc.
• Design and implement new core data center in Atlanta and DR site in Sacramento.
• Integral part of Meraki wireless migration and Active Directory/Exchange migration.
• Break fix issues, after hours work and support.

Confidential, San Antonio, Texas

Responsibilities:

• Project lead on virtual switching for new DR site, dual 6509’s via 10gig link.
• Project lead on HyperV migration several sites around the country.
• Lead on new SCADA infrastructure, 4500, virtual switching, migrating to OTV.
• Work break fix issues from sites all around the globe.
• Assist team with various Firewall, Call Manager and Call Manager Express, Server, VmWare, HyperV, infrastructure.
• Cisco web accelerator installs and configuration/migration/
• BGP, MPLS issues, new site turn ups, etc…
• Assisting with installation of new 10gig circuits.

Confidential

Lead Network Administrator

Responsibilities:

• Lead and manage a team of 4 total network admins.
• Responsible for entire Tier 2 network, which includes, layer 2-3 switches, Nexus switches, ACS
• Successfully installed IPS, IDS and log analyzer with help from third party, received for outstanding work.
• Migrated from legacy ACS to new version of ACS for authentication on switches.
• Work with RC-East and JNCC-A to troubleshoot outages, coordinate ASI’s, make changes on upper level devices like router and ASA firewalls.
• Successfully implemented layer 2 and layer 3 ip scheme for medical computers onsite at Gardez.
• Other duties as assigned.

Confidential, San Antonio, TX

Network/Voice Engineer

Responsibilities:

• Responsible for managing and troubleshooting customer networking equipment to include servers, routers, firewalls, concentrators, switches layer 2-3, call manager, cisco unity, etc…
• Configure equipment for routing protocols, policy based routing, telephony.
• Successfully assisted with upgrade of entire network for Edgewood School District.
• Expertly configured 911 Cisco integration for Edgewood School District.
• Turned up new Broadway Bank Downtown to include router, switches, phones, 911, etc…
• Earned the Confidential Core Value for my outstanding service.
• Provide on-site support, and guidance over the phone for customers with regards to security and file transfers, work with sales for any upgrades.
• Wireless support to include autonomous AP’s and wireless controllers.
• Afterhours and weekend support.

Confidential, San Antonio, TX

Systems Analyst II

Responsibilities:

• Responsible for managing and troubleshooting Electronic File Transfer application (EFT)
• Configure Sites for AD, ODBC and local authentication.
• Configure SFTP, FTPS, HTTPS, PGP for small to enterprise configurations.
• Build custom commands and event rules, DMZ server support, Linux support, SSL, PKA andIIS support.
• Provide support, and guidance over the phone for customers with regards to security and file transfers, work with sales for any upgrades.

Environment: Windows server, RedHat, Solaris and Ubuntu, SQL 2005, VM and Hyper-V configurations, DMZ servers and various security hardware.

Confidential, San Antonio, TX

Network Analyst

Responsibilities:

• Expertly deployed numerous network devices (switches, FW’s), taking into account federal laws and regulations like NERC.
• Skillfully completed Switch upgrade audit to include over 150 switches in different geographic locations to include the power plant, coal plant and Austin, Texas and included documentation of each switch.
• Maintained and managed Exchange, Symantec Anti-Spam and AD environment with over 3,000 users.
• Successfully reduced open tickets from open tickets on a daily basis.
• Managed network switches including, VLANS, Trunks, SNMP, for the entire CPS network which included a backup site and various other sites in and around San Antonio, Texas.
• Accurately managed and deployed Cisco AP’s managed by two controllers.
• Worked with vendors like Honeywell, configuring our firewalls to allow for CPS customers to access their home thermostats on their computers when away from home.
• Intensive IT group document creation to include user use policies, security policies, and RSA VPN authentication among others.
• On-call duty, work with vendors and help desk staff to help them with various day-to-day network issues.

Confidential, San Antonio, TX

Cisco Engineer

Responsibilities:

• Lead for all Cisco and network related issues.
• Expertly maintained and managed AD and Exchanged on over 60 networks with 10 -200 users each.
• Managed Cisco Call manager for the office.
• Proficiently implement network devices to include routers, switches, firewalls and access points.
• Lan-to-Lan and client VPN configuration and administration.
• Backup, server, IIS troubleshooting.
• Desktop troubleshooting to include hardware and software.
• Gave direction and leadership for the other administrators in the office and maintain a friendly relationship with vendors and customers.

Confidential, San Antonio, TX

Network Security Engineer

Responsibilities:

• Troubleshoot and manage complex, high level configurations including failover firewalls, load balancers, VPN configurations for Fortune 50-200 companies.
• Implement Firewalls and Load balancers for customers in their failover environments.
• Assisted customers with network troubleshooting and maintenance with devices in located around the globe.
• Intensive knowledge of TCP/IP, ACL’s, NAT, PAT, IPSec/ISA SA and VPN tunneling technologies.
• Responsible for provisioning, routing and documenting IP address allocations for customer devices.
• Detailed understanding of firewalls and Enterprise level security.
• A consistent top performer with regards to number of tickets touched, number closed and accuracy.
• Successfully work with other team members and senior engineers for any upgrades and issues.

Confidential, San Antonio, TX

Network Tech I/ Incident Response Team

Responsibilities:

• Provide technical support for largest college on campus.
• Expertly provide telephone and on-site support for Faculty and staff, provide for any new applications and services.
• Accurately maintain network connectivity, configure network switches.
• Troubleshoot and and repair computer hardware and software.
• First and only Network Tech to be promoted to the Security Team, first responder for any security related issues, report any issues to Senior Security Admin.
• Use tools like NMAP, ethereal, root kit detectors to find compromised machines.
• Blackberry support for Faculty and staff.
• Work with other departments and team to successfully find resolutions to any issues.

Confidential, San Antonio, TX

Computer Support Specialist

Responsibilities:

• Assist Student and Faculty/Staff with computer related issues to include Microsoft Office, Email, and Mac support.
• Perform new computer setup, install applications and configure to ACCD specifications.
• Monitor network activity.
• Accurately perform hardware and software upgrades.
• One of the first institutions to migrate to digital records, part of time that completed project ahead of schedule.
• Resolve on-site issues for Faculty and Staff.