Lead NOC Support Engineer Resume

OBJECTIVE:

Information Technology utilizing WAN/LAN systems knowledge & technical expertise.

SUMMARY:

NOC Supported 60,000+ devices for 400+ customers across 30,000+ sites
Center averaged 10,000 tickets and 4000 incoming calls per week
Shift Lead for a 7x24x365 Network operations Center (NOC)
Nations largest independent managed service provider
Supervised the NOC in the manager’s absence
WAN/LAN support provided
Equipment worked with: Confidential, Cisco, Juniper, HP and Tasman - Routers & Switches
Over seen the repair and quality of data transmission lines - T3, T1 Frame Relay, ATM, ISDN, DSL, POTS, cable modems
Have seen the following protocols - BSC, BGP, Annex D, Annex G, and x.25
Was chosen to setup, monitor and repair equipment at the 1996 Summer Olympics in Athens, GA

WORK EXPERIENCE:

Confidential

Lead NOC Support Engineer

Responsibilities:

Confidential

NOC Support Engineer II

Responsibilities:

Day to day monitoring of customers assigned which included repair and basic installs

Confidential

Senior Field Service Engineer

Responsibilities:

Confidential

Field Service Engineer

Responsibilities:

Basic field repair of onsite computers and servers for Confidential Computer Group, SUN, Storage Technologies & UNIX products Worked with senior techs on the repair and install of UNIX hardware and software