Senior DNS/DHCP/IPAM Engineer Resume

SUMMARY:

Senior Systems Engineer specializing in documenting user requirements, identifying functional gaps and recommending process improvements.
Experienced teacher of technical courses and author of technical user documentation. VitalQIP Expert.
Requirements gathering
Product documentation
Customer contact
Customer demos and presentations
Use cases
Business process modeling
Proposal process
System interoperability testing
Process automation
Software installations
Teaching courses
SDLC

TECHNICAL SKILLS:

Database Systems: Sybase, Oracle, Microsoft SQL ServerOperating Systems: HP - UX, Solaris, Linux, Windows

Programming: UNIX shell script, JavaScript, SQL, XML

Protocols: SNMP, TCP/IP, SIP, IP, OSI, SS7, DNS, DHCP

PROFESSIONAL EXPERIENCE:

Confidential

Senior DNS/DHCP/IPAM Engineer

Responsibilities:

Confidential

Senior Technical Architect

Responsibilities:

Implemented IPAM/DDI solutions at banks, hospitals, pharmaceuticals and other Fortune 500 companies.
Wrote SOWs for DNS/DHCP upgrades and new implementations, yielding many contracts with businesses and government.
Developed five courses on DNS, DHCP, VitalQIP and Appliances.
Established Business Unit SharePoint site for knowledge base transfer.

Confidential

Lead Systems Engineer (MTS)

Responsibilities:

Developed DDI use cases, detailed system specifications and product documentation.
Gave demos to potential customers. Instrumental in getting a $12M contract with TeliaSonera.
Responded to numerous RFPs/RFIs/RFCs for DDI/IPAM solutions.
Developed customized web-based GUIs.
Gave workshops on how to implement IPAM automation by using workflows.

Confidential

Lead Systems Engineer (MTS)

Responsibilities:

Managed a group of 4 systems engineers.
Managed enhancement requests from Sprint and other customers.
Determined system impact, wrote detailed requirements, and provided estimate of effort involved.
This enabled Sprint to sign up hundreds of thousands new subscribers using over the air activation.
Authored interface agreements for VAD/VCS, Voice Mail, SMS, CTI, AAA, Ring Tones, over the air activation.

Confidential

Systems Engineer (MTS)

Responsibilities:

Analyzed Saudi Telecom’s provisioning processes by visiting various work centers as part of the TEP6 project.
Recommended numerous improvements. Gave presentations to Saudi Telecom upper management on findings.
Worked closely with Bell Canada personnel to define requirements for a new system that assembled orders, including detailed workflow scenarios, under a $10M contract.
Collaborated with operations managers at Bell Atlantic (now Verizon) to implement automated service assurance and order management solution. Developed use cases and operations plans.
Wrote RFP response and gave demos on proposed solution, winning a $3M contract with diAx of Switzerland. Implemented trouble management solution on time and within budget.
Led team of three engineers that performed studies of the trouble ticketing/dispatch operations at Telekom Malaysia. Implemented trouble/dispatch management solution under a $9M contract.