OBJECTIVE:

• I want to utilize my management experience, server management, infrastructure management, project management, computer skills, communication skills and financial knowledge to significantly impact the sales, profit and customer satisfaction of a reputable and growing company.

TECHNICAL SKILLS:

Skills: Access Control Communication CCTV Disaster Recovery Infrastructure Project Management Network Setup VOIP VPN Wireless Setup Active Directory Software Adobe Acrobat Dell AppAssure EDI eXacqVision Hyper - V Integral Technologies IntelliTrack Intelli-M Access Office 365 QuickBooks Spector 360 Symantec AV Synapse Windows XP/7/8 Windows Exchange 2003/2010 Windows Server 2008 & 2012

PROFESSIONAL EXPERIENCE:

Confidential

LAN Administrator

Responsibilities:

• Process owner and administrator for IT administrative processes
• Manage and keep track of department’s assets
• Manage and keep track of department’s software licenses
• Create and maintain process flow documentation
• Administer and support phone system
• Support department users with their IT needs
• Ensure accuracy and compliance to internal and external audits and reviews
• Recommend, define and implement improvements for daily processes

Confidential

Information Systems Manager

Responsibilities:

• Maintain and administer computer networks and computing environment
• Maintain and administer VOIP phone system and cellular systems
• Direct daily operations of IT department
• Maintain infrastructure in 3 separate facilities
• Plan, coordinate and implement network security
• Interpret and develop organizational goals, policies and procedures
• Develop and implement disaster recovery plan
• Managed vendors where needed
• Implement and provide technical support for computer users
• Recruit, hire, train and supervise IT staff
• Assign and review the work of IT staff
• Develop and manage the IT departments’ budget and expenditures
• Maintain or purchase new equipment as needed
• Stay abreast of advances in technology and test and or implement as necessary
• Regularly work with and report to senior management on IT projects

Confidential

Director of IT & Sales

Responsibilities:

• Manage and take care of all IT issues within company
• Assist Tech Support with networking issues for incoming calls
• Inside sales of CCTV
• Assist with product development
• Assist with quality control

Confidential, Indianapolis, IN

Independent Contractor

Responsibilities:

• Manage IT and Security for several clients simultaneously.
• Provide on-site support for Windows OS and Office products.
• Train users on Windows and Office products.
• Deploy various Windows Servers.
• Coordinated vendors for misc. service issues.
• Service and install computer systems for wired and wireless networks.
• Diagnose and repair PC’s and servers.
• Conduct IT and Security audits.
• Design, service and install video surveillance systems.
• Design and install security systems.
• Install and maintain access control systems.
• Conduct or coordinate with vendors’ for warehouse maintenance.
• Implement and test business continuity plans.

Director of IT, Security and Facilities

Confidential, Indianapolis, IN

Responsibilities:

• Provide IT and Security for a well-established and growing e-commerce distribution company.
• Work with department management to determine business needs and to successfully meet quality objectives.
• Managed 7 facilities for IT, Security and Engineering.
• Managed contractors and vendors to open 4 facilities.
• Managed cell phone and Wi-Fi laptops with vendor.
• Perform routine IT and Security audits to comply with policies of MKM and their clients.
• Managed vendors, contractors, contracts and budgets for IT/Security Department.
• Maintain and upgraded security for all facilities with CCTV and access control systems comprising of over 200 CCTV feeds, 100 access control sensors and perimeter sensors which were monitored 24x7.
• Investigated theft within the organization.
• Worked side by side with the Safety & Transportation Manager on warehouse and trucking issues, accidents and accident avoidance, and driver investigations.
• Worked with clients’ Loss Prevention team to prevent theft and to investigate theft after it occurred.
• Designed new processes for warehouses use to minimize theft and maintain accountability and reliability.
• Identify and implement a business continuity plan with continuous improvements.
• Manage multiple projects daily including internal and external IT support, resource planning, security issues, cell phone issues, server maintenance and facilities support.
• Deploy new servers for Windows Server 2008, Exchange 2010, Spector 360 and Warehouse Management Systems.
• Reduced physical server count using virtual servers with Hyper-V.
• Maintain daily administration of Exchange users, groups and security.
• Provide weekly status reports to superiors.
• Conduct monthly IT and security meetings with warehouse managers.
• Train end users on Windows and Office software.
• Work with vendors to purchase, maintain and service over 150 Symbol scanners.

Confidential, Indianapolis, IN

Business Sales Manager

Responsibilities:

• Hire, manage and train Business Sales Representatives.
• Increased residual business by 150%.
• Increased sales by 75%.
• Responsibilities include, reporting, increasing account base, hire staffing.
• Managed staff of 8 sales people.
• Help staff with presenting bids.