SUMMARY:

• More than 7 years’ experience in IT support/systems administration and over 3 - 4 years’ experience as a Linux System Administrator.
• Experience maintaining development, test and production environment. ( OHS, Web center Portal, coldfusion, mlinq, apache, mysql, php)
• Work closely with respective web development teams to support production web applications and deployments.
• Quarterly PSU(Patch Security Update), OS upgrades, troubleshooting problems, and ensuring maximum system availability.
• Configure and implement openLDAP, HTTP, SFTP servers.
• Experience building and managing webservers and Vhost (LAMP stack)
• Has ability to document system infrastructure. (Technical writing)
• Resizing, extending and managing disk volumes (Hands on in LVMs)
• Install OS using kick start and new software releases, system and kernel upgrades, evaluate and install patches and resolve software and hardware related problems.
• Perform system backups and recovery.
• Maintain data files and monitors system configuration to ensure data integrity. Security(iptables, OpenSSH"

TECHNICAL SKILLS:

Platforms: Proficient in Red Hat Linux v5 and v6, Centos, COTS applications (OFM, OHS, coldfusion), mlinq, serena, Centos, Microsoft windows 2003, 2008 and 2012, SQL server 2008,2012 and IIS

Hardware: PowerEdge (R620,R720), IBM AIX etc

PROFESSIONAL EXPERIENCE:

Linux/Windows Systems Engineer

Confidential, Washington, DC

Responsibilities:

• Install and configure an maintained COTS applications (Apex, weblogic, ColdFusion, OFM, mLINQS, sharepoint, SOA)
• Maintain ftp server with over 30 scheduled cronjobs for file transfer to external bank sites.
• Develop and maintain reports for database operations.
• Setup, Administer, Monitor Linux RedHat v5 and v6 servers, file system management, (SAMBA, CIFs), alerts and disk space usage.
• Troubleshoot applications (COTS).(OHS(Oracle HTTP Server), weblogic, APEX, ColdFusion, Forms and reports.)
• Maintain, support and monitor COTs application health status page which shows the status of around 30 applications.
• Setup secured FTP server, Support and monitor ftp processes to/from external payroll system.(PeoplePlus)
• Update s and LDAP service account passwords on application servers self and trust s (weblogic, OFM, OHS, coldfusion, tomcat, apache) and renew them when expiring.
• Create and manage oracle wallets (ftp passwords and s)
• Cronjobs needed by applications/jobs (cleanup of folders, setting permissions temporarily and archiving old files)
• Analyze the CSIRCS (security vulnerabilities) - Analyze and provide the LOE, perform necessary steps to mitigate the risk by working with vendors to get the patches and design and implement workarounds in case there are no patches to make servers/applications secure.
• Application level patches (mLINQS, OHS, Weblogic, OFM, CF, SBM, sharepoint, SQL server, PHP, Apex etc)
• Support OCR’s research/analyze softwares/application /processes documentation.
• Troubleshoot applications (COTS) and any issues raised by developers/users.
• Resolve tickets related to our environment and work with external entities if needed.
• Manage APEX
• Maintained and administered SQL server activities.
• Update the OCFO application list to include the links of the applications added/deleted/updated.
• Create SOPs and technical documentation for shutdown/startup processes, deployments, configuration of applications and process for new applications.
• Manage user accounts management (add/modify/delete) permissions on Linux Redhat servers

Linux/Windows Systems Admin/IT Support Engineer

Confidential, Bethesda, MD

Responsibilities:

• Provided day-to-day system support. Utilized ServiceNow for ticket management and Bomgard for remote support when needed.
• Implement administration of Microsoft Windows servers/Linux servers
• Proactively monitor all networked systems for alerts and problem scenarios, and respond rapidly to correct anomalies.
• Work with a team of System Administrators to support all systems to ensure maximum uptime and availability.
• Network configuration and troubleshooting, Managed local storage (LVM), file systems management.
• Hands on know-how with RHEV, RHEL, install and configure VMware EXSI 5.5 and Vsphere platform.

Linux System administrator

Confidential, Uppermarlboro, MD

Responsibilities:

• Installed, configured and administered Linux (rhel5 & 6) servers.
• Configuration management automation with ansible and puppet
• Network configuration and troubleshooting, Managed local storage (LVM), file system management.
• Hands on know-how with RHEV and VMware 5.x
• Implemented local firewalls (ip tables) administration
• Configured NFS and Samba file systems.
• LAMP stack web server configuration and management.
• Employed rudimentary Bash scripting

Network / IT Support Specialist

Confidential, Landover, MD

Responsibilities:

• Provided IT support services, included network support plans, managed services, network installation and integration, security and project consulting solutions.
• Provided IT support to small businesses removed, viruses, malware, Trojans from devices. Provided first and second line support to users resolved critical issues and track the problem to resolution.
• Assist remote users, Install, configure applications, software and systems maintenance for business continuity. Provide support to users both in the office and at home. Assist to troubleshoot and fix issues related to LAN and WAN technologies.
• Setup manage LAN for small businesses, and managing users account in Active directory and exchange servers.

NOC (Network Operations Center)

Confidential, Washington DC

Responsibilities:

• As a NOC team member, I was primarily responsible for monitoring the Confidential ’s Global network, troubleshooting the global and local links, logging into the router, switches, and tracking problems, testing new links and network equipment’s, for readiness and coordinating and scheduling downtime. Created and implemented technical documentations.
• Carried out daily operation of the Video Conferencing service, which currently averages over 1500 sessions, approximately 3050 sites per month.
• Currently, the NOC team monitors over 100 communication links, which providevoice, data, and video services to the Bank’s Country Offices and Distance Learning Centers. Working around the clock, minimizing any down time, in collaboration with the Network Engineers and communication vendors.
• Provided first line response assisted users with information technology issues including windows office, access to shared files, folders printers and applied software.
• Responded to users request for technical assistance by remote access, phone or email. Logged users requests, resolved, and also tracked issues to resolution through escalation accordingly.