Lead Tech Resume Cleveland OH - Hire IT People

TECHNICAL SKILLS

Operating Systems: Windows XP, Windows 7 Windows 8, Server 2003, Server 2008 R2 OSX.

Deployments Systems: Ghost Solutions, FOG, Dell Automated Deployment, IPXE, GPXE, Altiris 6.

Help Desk Systems: SpiceWorks, Peregrine, Clarify, Remedy, Footprints, 1and0, HP Service Center

Other Technologies: Terminal Services, RDS, Thin Client, VMWare ESXi 4, Esxi 5, VCenter, Hyper - V, SonicWall, Group Policy Management.

PROFESSIONAL EXPERIENCE

Confidential

Tier 2 Support

Obtained Government Clearance.
Respond and resolve tickets in a timely manner.
Implement patches and implement corrective actions needed to mitigate security risks and vulnerabilities
Identify any IT related deficiencies based on scans / Reports or other IT assessment test or techniques, as part of a gap analysis
Provide hardware and software support/troubleshooting
Test and image desktops and laptops using SCCM.
Deploy software, windows updates using SCCM.
Maintain, analyze, and troubleshoot software and computer peripherals
Set up and configure all hardware / Software.
Ensure all tickets requiring follow-up work and/or calls are resolved
Provide technical support to end users view telephone / Remote Services.
Test, image, and clean PCs, laptops, and other related hardware
Responsible to provide various reports (Daily, Weekly, Monthly).

Confidential

Field Tech

On-site support for multiple schools in the CMSD System.
Experience in Development of and Troubleshooting GPOS
Windows XP to 7 upgrades (IMAGEX) Local deployment
Hardware and software upgrades. Mixed environment of Dell and HP Desktops, laptops and mobile devices.
BMC Footprints Ticketing system
Network and Email configuration’s on Mobile devices.. IPAD, IPHONE, Droid…
Configuring Avaya VOIP Phones.
Windows 7 Deployment for Multiple sites.
Hardware / Software Upgrades on Primarily HP and Dell Laptops, Workstations, PCs.

Confidential, Cleveland OH

Lead Tech

Windows XP, Windows 7, Sever 200 / 2003 /2008 R2.
Helped to develop a phone system rollover to ensure that Helpdesk calls get NEXT TURN access via custom Hunt Groups via 3COM NBX system.
Deployed and Enforced customized user desktop experience through strict group policies (GPOs
Content Filter Administration using CyBlock
Experience using VCenter, and ESXi.
Familiar with Server Administration tools (RSAT).
Exchange Administration.
Provided Help Desk Tech Support for 4 call centers, troubleshooting Software/Hardware and Network problems.
Directly involved in 2003 to 2008R2 server Planning / Migration.
Managed Symantec Endpoint Protection 11/12
Develop, deploy and maintain Starwind (SAN Server) and ESXI clusters
Managed multiple domains in Windows Server 2008 R2 forest
Involved in Server migration project (2003 to 2008 R2)
Part of a deployment team that built several new call centers / data centers.
Remote Management of AV servers, Backup Servers, Virtualization Servers.
Working with clients to establish secure networking for industry specific applications, and collaborating with clients on any possible problems with custom applications.
Software distribution via Altiris 6, Help Desk system via HP Service center.

Confidential, Cleveland

PC Technician / Desktop Support

Met with the department leads in advance to negotiate a window for deployment, then planned and scheduled each department for a time segment to deploy.
Deployed Windows XP, Company Wide to all computers that met with the companies minimum requirements through the use of USMT Deployment tools, Ghost, Print Migration., etc...
Provided full desktop support, (both software and hardware), to any client that had been upgraded to XP, having regular follow-ups till each segment of the project was signed off by the department heads.
Kept detailed records of any problems related to the “Refresh” project, met with deployment managers daily to discuss each segment and any known issues.
Provided insight and advice on all project segments, hardware, software, Security.

Confidential, Las Vegas, NV

Network Analyst

Windows desktop / hardware / software support.
Site to site support across multiple locations.
Responded to Help Desk request though ticketing system in Clarify.
Assisted the network team in replacing Network hardware and wiring...
In charge of ordering all new PCs
General support for AS400 and Rumba
In charge of the Desktop Refresh project, at multiple sites.
Responsible for technology inventory.
Involved in the initial setup and deployment of SMS.
Responsible for new technology projects related to the Vegas sites, and all computer / server labs therein.