Sr. Network Engineer Resume Colorado Springs, CO - Hire IT People

SUMMARY:

Information Technology (IT) professional with 15+ years enterprise systems experience in the Telecom industry. Broad knowledge of LAN, ACD Switches, PBX, Ethernet Support, and Telecommunications.
Procurement and vendor management
Finance and budget management
Access Database management
Proficient in executing, prioritizing and completing successful programs, testing and briefings
Network problem solving and troubleshooting
Lean Six Sigma
Strong verbal and written communications
Highly motivated self - starter with ability to prioritize problem solving issues and multiple event tasks
CCNA, CCENT and PMP Project Management s in process
Eligible for and can maintain a DOD Secret Clearance

TECHNICAL SKILLS:

Network: Cisco Telepresence, Cisco Call Manager, Northern Telecom, LAN / WAN, ACD switches,ACD hubs, routers, T1 wiring, PBX, Cat 5/6e, Cat 6 and Systemax Cabling, DSX Panel, 66 blocks, DS3 s, Layer 2 switching (Spanning Tree, VLAN, 802.1q), Layer 3 Routing (OSPF, BGP, EIGRP, ISIS), Cisco ACL (access lists), Firewall policy

Software: SAP, Microsoft Windows 95/98/NT/ME/2000/XP/Vista/ Windows 7/Server 2008, MS Office 2003/2007/2013, SRM Purchasing System, Windows XP

Reporting: Vforce, PC Controller, and Netpro

PROFESSIONAL EXPERIENCE:

Sr. Network Engineer

Confidential, Colorado Springs, CO

Responsibilities:

Managed a project with Ethernet Integration Team to provide networking and ethernet support for Verizon's external customers
Worked with Support Teams to upgrade Cisco Routers and WAN/LAN and Vlan’s and BGP and OSPF to external and internal customers. This was all done remotely. Did this from January 1st 2012 to March 1st 2013.
Provided reliable and timely project expense, capitalization, amortization and support for cabling efforts, Avaya upgrades, and Cisco Telepresence and Cisco Call Manager systems
Key participant in the creation of vendor contracts for outside vendors
Led conference calls with other teams to activate the external customer's networks
Managed and reported store activation statistics to upper-management
Activated and upgraded networks/Ethernet to ~1500 corporate stores in the US
Consumed all efforts on Enterprise Technical Solutions and Enterprise Network Solutions ordering process ($3M - $10M annually)
Provided technical support to a $5M effort with multiple technical and real estate initiatives
Investigated, documented, and offset unusual expense variances
Validated international agents in the Agent Access database for end clients

Confidential, Colorado Springs, CO

Telecommunications Services

Responsibilities:

Remotely administered switch maintenance on the Spectrum and Intecom systems located at all call centers in the US and some International locations
Ensured that all systems were ready for production each morning
Worked with 2nd and 3rd level support teams to resolve issues 24 hours/day
Utilized effective communication and detailed reporting to upper-management

Confidential, Colorado Springs, CO

Telecommunications Services

Responsibilities:

Provided support for Spectrum and Intecom ACD switches, hubs, routers, and T1 wiring
Provided PBX support for the local call center and employees at that location
Administered, troubleshot, and supported all PBX, Intecom, Spectrum, networks (data/voice) for the local call center
Interfaced directly with customers to resolve complaints and concerns

Hardware Technician

Confidential, Colorado Springs, CO

Responsibilities:

Upgraded network from coaxial-based token ring topology to Cat5 star topology
Provided call center support for LAN and Telco and PBX
Provided thorough support and problem resolution directly to customers
Troubleshot various cabling issues
Mentored 12 employees in the PBX and Telco and Voice Support at the Call Center
Worked with the MIS and LAN Teams to support local inbound and outbound call center
Referred difficult customer issues to upper-management while maintaining a strong rapport with the customer

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Sr. Network Engineer Resume

Colorado Springs, CO

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