OBJECTIVE:

• A rewarding and challenging position that capitalizes on my abilities and experiences.
• Project Management
• Team Leadership
• Able to troubleshoot complex issues quickly
• Excellent research and analytical skills
• Fluent in Spanish and English, both written and verbal
• Hardware Diagnostics and Software Development.
• LAN Design Architect, and implementation
• Excellent peoples skills, and I'm able to supervise and manage people
• Able to work in stressful environments

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

• At Confidential I am responsible of managing a few clients including the Confidential .My responsibilities include configuration maintenance of their Alcatel stack switches environment on all 4 sites, configuration and Maintenance of their VM environment 4 physical host, upgrade to VMware 6.0, Switch Configuration from 1 Gb to 10 Gb upgrade.

Confidential, DC

Network Administrator/ Manager

Responsibilities:

• As an IT Consulting Business, my responsibilities at Confidential were part management/technical at every level, the ability to speak with other CEO's to adjust their IT needs, budgeting, on the other aspect technical ability to resolve issues quickly is a must . Some of my technical abilities included Architecture, Designs and Deployments of Exchange 2007 and Server 2008. Designed and implemented a revenue stream which includes management of hosted infrastructures for application such as Exchange 2007 SP1, SQL 2008 and SharePoint. I also manage a team of 10 network administrators/ helpdesk support personal. In charge of Company Budget, as well as all Marketing strategies. to excel sales. Expertise on SEO, and Social Media Management.
• More than 10 years as Network Architect, Network Security Consultant, and Systems Administrator for 100+ and 400+ users networks, including Technical and Customer Support on Windows environments. Designed and maintain network infrastructure for more than 30 Companies, trained and Managed Junior Network Administrators.
• Creating, developing and implementing strategies for efficient and cost effective management of allocate resources.
• Responding to inquiries or complaints from management, subordinate employees, customers, contract vendors and regulatory agencies.
• Preparing clear and concise correspondence, contact proposals, contracts, administrative and statistical reports.
• Managing, coordinating, delegating assignments and reviewing the work of assigned department personnel; recruiting, interviewing and selecting applicants in accordance with established employment practices and methods.
• Assuring compliance with company policies, practices and procedures, including safety rules and regulation.
• Establishing and maintaining cooperative working relationships with others.
• Managed IT Services
• Systems Engineering and Administration Services
• Information Assurance and Network Security Services
• IT Project Outsourcing (Roll - outs, Relocation, Inventory, and Asset Management)
• Disaster Avoidance and Co-location Services
• IT Incident Management and Break/Fix Services
• Complete Software Engineering and Development Services
• Help Desk Services
• Design, Implement, Manage and Configure Exchange 2007.
• Managed Exchange Server of over 100 users, as well as 8 smaller environments of 50 users or less each.
• I have performed multiple migrations from Exchange 2003 to Exchange 2007 SP1.
• Implemented use of Vitalization using VMware 4.1. Managed 8 hosts with 90 VMs.
• Manage Trend Micro Ofscan, VISD, and Control Manager for virus scan prevention and URL browsing management.
• Implementation and administration of Symantec Backup Exec 2010 R2. Manage daily backup client operations, configuration, upgrades and troubleshooting
• Management of Windows 2008 R2 AD, DNS and DHCP.
• Created a complete monitoring solution using OpManager
• As an IT director, I was in charge of all decisions pertaining technology, and the management of system administrators/ helpdesk support
• Management of Social Media/ Internet Marketing Strategy SEO, for the Company.
• Support Cisco UCS Blade Chassis 5100 with 14 physical blades UCS B200 M2
• Support Dell PowerEdge 2900, 1950 and R510. All used as VMware Hosts.
• Support HP Servers and Blades (Multiple C7000 Chassis fully populated with BL460c G3 thru G6 ).

Confidential

Network Administrator Help Desk Manager

Responsibilities:

• At Confidential Inc. there’s an average of 400+ users running Windows 2000 xp
• We currently had 54 servers running the following main applications:
• Citrix xp, JD Edwards, Win2k Enterprise, server, IIS 5.0, Lotus Notes SR5, Oracle 8.17, Crystal Reports, PDC NT 4.0, Exchange 5.5, Audix Deffinity software(phone system), Backup Exec, ADP System, Hyperion, SQL, Documentum, SAN solution, Tivoli backup system and more.
• My main responsibility is to Manage, the helpdesk group of 4 technicians. Deployment, configuration of Track-IT Help Desk Software that allows technicians for better immediate control of Assets, Helpdesk, and Knowledge along with Network Administration Tasks, In charge of Network Associates Enterprice Edition /security, viruses, spyware, Spam email, and Project leader, Backup tape Library, Veritas Backup exec.
• Configuration, Maintenance, and Securing, Network Servers, print server, Definity, phone system, Lotus Notes clients, BackupExec configuration and maintenance Check Point firewall - 1 security and configuration, Just upgraded to Pix redundant firewalls, Exchange 5.5, ADP software solutions configuration and maintenance., etc.
• Security Administrator, making sure to provide proper security access to users/folders
• Deployment, configuration, and maintenance of Voice over IP Phones.
• Developed, improves and sets the standards for network documentation, practices and procedures.
• Currently running Exchange 5.5 configuration and administration, getting ready for Exchange 2k Migration.
• Cisco, switches, wireless switches, and router configuration and maintenance.
• Groupshield and Epolicy Orchestrator, deployment configuration, and maintenance, making sure network is free from incoming Viruses both Servers, and desktops.
• IBM Servers setup and configuration.
• Active directory expertise
• Last year was in charge of full Desktop migration of Office 2000/Win2K very Successful
• This year one of my goals and objectives are to fully migrate to Windows 2003, Active Directory, currently in the migration process.
• One of my responsibilities is to administer, configure and install telephone lines over the premises the phone system both software configuration and hardware setups, I was in charge of system migration from Definity and Intuity R4 to R11. I still continue to maintain and administer the phone system.
• Network hardware configuration, Cisco, switches, routers, wireless, and fiber optics channels
• I posses knowledge and understanding of all mentioned softwares above.
• Working on managing/planning projects for all different departments throughout the Company.
• 10. Excellent project management skill, very budged oriented.
• 11. I Love to work in a fast growing environment and I’m also not afraid of change, excellent customer service skills, and work very well in a team environment.
• 12. Implemenation of our own web hosting \ssl\sql

Confidential

Network Administrator

Responsibilities:

• Silverline Technologies is a Consulting firm that specializes on the design, implementation, and support of Computer Networks, also providing outsource services such as management, administration, and maintenance according to the clients needs.
• I provided administration to the following Industries;

Confidential

Network Administrator

Responsibilities:

• Maintain an existing Windows NT Environment, and SCO UNIX.
• Implemented a full back up to database with SCO UNIX. From command line with pcio /tar commands.
• Setup and configure E-mail and Exchange Server, and maintenance.
• Increased office productivity by 80% using faxing from the desktop, centralized scanned document storage, macros, customized reports and .
• Implemented Internet Security through SurfControl, a program that blocks access to certain websites to enhance Company productivity.
• Implemented a collaborative messaging system using Exchange server 5.5.
• Daily support for all users.

Confidential

Network Administrator

Responsibilities:

• Maintain an existing Novell 4.1, and Windows NT Environment.
• Test, Troubleshoot, repair and prevent data loss over LAN.
• Installation and configuration of Novell client 5.0 running COBOL application for every user.
• Thermal, dot matrix, and laser printer support and configuration.
• Implementation of SurfControl to block access to users to certain websites to enhance office productivity.
• Reestablish new cabling connections due to Company growth.
• Firewall maintenance and configuration. clients on Outlook, and Office 2000 products.

Confidential

Network Administrator

Responsibilities:

• Maintain an existing Windows NT Environment, and Windows 2000 Server.
• Established standards for the following Workstations, Internet Access, Applications and Procedure for Disaster Recovery.
• Implemented, and Configuration of Backup Exec. A Veritas program to allow full back ups and Disaster Recovery on both Small Business Server, and Windows 2000.
• Cabling and Configuration of entire network after moving to a different location.
• Supported terminal Server while waiting on the T1 line.
• In charge of research and purchasing of all software and hardware through Confidential .
• Support and Configuration of Dynamics a powerful accounting program running on SQL Server. clients on Outlook, and Office 2000 products.

Confidential

Network Administrator

Responsibilities:

• Maintain an existing Windows NT Environment, and Windows 2000 Server.
• Similar network infrastructure as Confidential Company ran by the same Controller.
• Implemented, and Configuration of Backup Exec. A Veritas program to allow full back ups and Disaster Recovery on both Small Business Server, and Windows 2000.
• In charge of research and purchasing of all software and hardware through Confidential .
• Thermal, dot matrix, and laser printer support and configuration.
• Support and Configuration of Dynamics an accounting program running on SQL Server.
• Configuration on lotus notes from several users. clients on Outlook, and Office 2000 products.

Confidential

Network Administrator

Responsibilities:

• Maintain an existing pier-to-pier network.
• Implemented, and Design back up techniques through the whole network computers so billing information will not be damage in case of major crash on some of the systems running the billing software.
• In charge of research and purchasing of all software and hardware through Confidential .

Confidential

Network Administrator

Responsibilities:

• Installed and maintained MS Small Business Backoffice 4.5as the Primary Networking Operating System and Windows 2000 as a member server.
• Migration of IIS to new Small Business Server had little to do with it but was exposed to it.
• Configuration of Microsoft Exchange server and outlook.
• Maintenance and setup of Backup Exec. Into tape drives.
• In charge of research and purchasing of all software and hardware through Confidential .
• Help desk support, as well on Outlook and Office 2000 products.

Confidential

Project Management/ Network Administration

Responsibilities:

• Repair, configure and upgrade all PC’s to Windows 98.
• Administer and maintain Windows NT environment.
• Optimization and Configuration.
• Setup and configure E-mail Exchange Server Outlook configuration.
• Setup and Implementation of SurfControl to enhance company productivity.

Confidential

Team/leader/ Supervisor

Responsibilities:

• Responsibilities: Managing a team of 16 technicians, making sure I answer all their technical questions as well as striving for first place on customer satisfaction and first time fix. Able to read statistical reports to enhance my performance to become number 1. Troubleshooting of business to business and consumer computer systems those other technicians cannot resolve over the phone. Currently working on Win95/98 and NT environments. Prior to this position I was a Case Manager, only 30 of us for 15,000 technicians. My primary responsibility was to resolve the issue one way or the other being the highest level of tech support for Gateway Computers.

Confidential

Helpdesk / Technical Support

Responsibilities:

• Responsibilities include maintaining Computer system in a Win95/Mac environment, creating forms in Office 97 Word, Excel, and Building database in FileMaker Pro. Trouble shooting system and peripherals. Set up Star network on NT 4.0, Exchange running DHCP to get rid of the old system which was running Apple computers mixed with windows, this administration consisted of 10 baseT Apple talk and TCPIP. Troubleshooting and maintenance was provided to over twenty users.Implemented billing for Medicare and Medicaid. Incremented new ideas for the company, these
• Included online billing straight to Medicare instead of hiring a billing Company, a new way of
• Processing Confidential ts through a database that was written specifically for this type of market. Desktop

Confidential

Helpdesk/ Technical Support

Responsibilities:

• Responsible for all export and local sales. Win 3.1 and 95 environments, PC support, maintaining, repairing,and troubleshooting problems for all PC printers and peripherals. Some Visual Basic Programming exp. Aswell as Internet Programming on HTML. Furthermore, I was given the responsibility of upgrading revisionsto a new computer system, using Microsoft Word, Excel, PowerPoint and Access. Scanning Airplane EngineLibraries into a new computer system. Technical Support. Exposed to TCPIP, Apple talk and Windows NT.