Tier 1 Technical Analyst Resume Nashville, TN - Hire IT People

OBJECTIVE:

To obtain a position that will enable me to use my strong organizational skills, al background, and ability to work well with people.

PROFESSIONAL EXPERIENCE:

Tier 1 Technical Analyst

Confidential, Nashville, TN

Responsibilities:

High volume Customer Service in a call center environment
Set up, Installation and troubleshooting Cisco routers
LAN/WAN and Network trouble shooting
Developing centralized, efficient methods for managing end user systems to minimize downtime and hands on visits and remote to workstations, including Microsoft, MAC OSX, Linux System Operations Center or similar.
Appling business/technical support concepts to perform Tier 1 technical support.
Supporting the review of system architecture and recommending improvements to service delivery.
Analyzing system architecture, planning and implementing more efficient and effective client device management practices.
Accurately managing IT asset inventory and software licensing compliance.
Performing hardware repair and maintenance.
Identifying and addressing complex usability problems.
Managing various user accounts such as Windows domain, email, CRM, and calendar, ensuring that the appropriate levels of security are maintained while enabling users to complete their work effectively.
Appling business/technical support concepts to analyze application problems and resolve complex issues that may have strategic impact.
Performed In and Outbound calling

IT Support

Confidential, Nashville, TN

Responsibilities:

Installing and configuring computer hardware operating systems and applications
Monitoring and maintaining computer systems and networks
Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Replacing parts as required
Providing support, including procedural documentation and relevant reports; following diagrams and written instructions to repair a fault or set up a system
Supporting the roll - out of new applications
Setting up new users' accounts and profiles and dealing with password issues
Responding within agreed time limits to call-outs
Working continuously on a task until completion (or referral to third parties, if appropriate)
Prioritizing and managing many open cases at one time
Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers
Testing and evaluating new technology
Conducting electrical safety checks on computer equipment