High Touch Engineer (HTE) Resume

SUMMARY:

Seasoned veteran of enterprise and service provider network domains. I have expereince in design and operation of high performance Data Center, WAN, Campus LAN and VPN environments.
I am an information technology professional with excellent troubleshooting abilities and strong people skills. I understand the importance of competent system and network administration with a focus on security, flexibility, high availability and network management. I have the capability of working within the pressure and responsibilities of a high level position utilizing advanced IP services.

TECHNICAL SKILLS:

Routers/switches: - Cisco IOS, IOS-XR, NX-OS; Cat6K,VSS, Cat 3/4K, ISR G1/2, ASR 9K, Nexus 7/5/2K

Rirewalls/security: - Cisco PIX/ASA, CheckPoint Firewall One, SonicWall, IOS PKI, Cisco ACS

Protocols: - OSPF, EIGRP, BGP, HSRP, GLBP, ISIS, STP, ISAKMP/IKE, MPLS

Other: - Unified Computing System (UCS), Application Centric Infrastructure (ACI), python

PROFESSIONAL EXPERIENCE:

Confidential

High Touch Engineer (HTE)

Responsibilities:

Troubleshooting severity 1 and 2 issues
Detailed knowledge of customer network and operating procedures
Escalation support for critical network outages and complex network issuesRoot cause analysis at the network level
Provide recommendation reports that include root cause, next steps and recommendations for corrective actions in response to a network incidentSoftware version referral
Software referral to address critical problems at a device level
Referrals include a high level risk assesmentQuarterly buisness reviews
Report on deliverables and activities during the immediate past timeframe, HTE corrective action plans and other actions planned for the next quarter
Informal knowledge transfers sessions; augment troubleshooting skills of the operational team by providing on Cisco products, best practices and customer specific technologies

Confidential, Philadelphia, PA

Network Consulting Engineer

Responsibilities:

I worked as an Confidential providing enterprise Network Optimization Services (NOS) support for the Social Security Administration. I provided support via design reviews, feature testing and software recommendations. In addition to this I also provided support via standard Cisco Advanced Services deliverables including software strategies and EOX reports. I worked within their LAN, WAN, VPN and Data Center environments.

Confidential

Field Services Engineer

Responsibilities:

My main focus at Confidential has been to help support our enterprise network customers. I am involved in troubleshooting WAN and LAN issues, support for Cisco software/hardware and upgrades/changes to the networks in question. The position also requires active participation in on call rotation for after hours support.
I was part of the team that provided support for Confidential managed firewall clients in and around the Philadelphia Metro area. I support Cisco PIX/ASA and SonicWALL Firewall appliances. This support includes troubleshooting, upgrades and deployment of new services/hardware.