PROFESSIONAL EXPERIENCE:

Network Analyst

Confidential

Responsibilities:

• Provide enterprise network support for the Williams tower and all field sites.
• Work with all levels of personnel from Executive Staff to Field Service Support to troubleshoot, and resolve basic to complex technical and non - technical end user customer questions for all LAN, WAN, Router, Switch, Wireless, Security, and Telephony issues.
• Troubleshoot hardware and service problems and facilitate vender support calls as necessary, to include Cisco TAC and Smart Net.
• Create and/or modify Visio network drawings, Router and Switch configurations, and DNS entries as necessary.
• Actively engage in continuous improvement recommending content, solutions or alternative processes that may improve the customer experience or our operational efficiencies.
• Work with minimal supervision on advanced technical or unusual support problems, recognizing when to escalate unresolved issues to the appropriate channels. Exercise good judgment by involving management in resolving customer issues as necessary.
• Refresh all cisco routers, switches, waps, and firewalls in accordance with the Williams refresh schedule.
• Advanced knowledge of all Ethernet concepts and the OSI 7-Layer model.
• Advanced knowledge of network management systems, Cisco Works, HP OpenVeiw, InfoBlox, Remedy, ServiceNow, ChangeManagement, TACACS, DNS, Visio, Wireless Controllers, ect.
• Advanced knowledge of router, switch, and wireless IOS upgrades and configuration. 2800, 2900, 3560, 3750, 4510, and 6500 series.
• Strong knowledge of EIGRP, IGRP, RIP, HSRP, OSPF, BGP, VTP, STP, configuration.
• Advanced knowledge of IP routing, sub-netting, and management
• Ability to perform advance network troubleshooting using tools such as arp tables, ping, cdp, traceroute, Ipconfig, nslookup, and telnet.
• Ability to configure DHCP scopes and DNS entries.
• Advanced knowledge of telephony circuits such as POTS, T1, PRI, BRI
• Ability to troubleshoot WAN circuits, MPLS, BGP, DMVPN, and submit tickets to WAN Management vendors.
• Advanced knowledge of all media to include Cat-5E, Cat-6, Single mode, and Multi Mode fiber.
• Advanced knowledge of all field media and hardware to include, IDF’s, demarks, cabinets, racks, distribution panels, media converters, LRE, microwave and radio systems, punch down blocks ect.
• Knowledge and understanding of telecommunications principles.
• Strong Ability to resolve problems within established SLA’s, to include escalation proceedures.
• Working knowledge of provider network and standards platforms.
• Ability to understand and resolve complex technical issues, use common sense, the ability to think on your feet and understanding the importance of discretion when working with sensitive corporate issues.
• Excellent written and verbal communication skills and a strong desire to achieve high customer satisfaction.

Network Engineer

Confidential

Responsibilities:

• Network Eng. responsible for providing L-2 and L-3 Network Support by identifying and resolving network related issues in a timely manner in accordance with the Service Level Agreement ( 8-10 tickets completed daily ). Document all details regarding problem resolution in the HP ticketing system. Thorough knowledge in Cisco and Procurve Routers and Switches.
• Basic knowledge working with MPLS and BGP. Utilizing trouble-shooting skills such as ping, nslookup; trace-route, ARP information, CDP information, and tracking mac-addresses to the layer-2 switch port. Additional duties ; trouble-shooting network performance issues between data centers and servers, monitoring local and global load balancers; engaging other IT groups such as Windows foundation support, server and dns support. Interfacing with the end users, technicians, engineers, service contractors, and venders daily.

Network Anaylst

Confidential, Houston, Texas

Responsibilities:

• Designated Lead / Team member, responsible for the installation and maintenance of the JSC Campus voice & data network. Strong background in Cisco Router and Cisco Switch configuration, 2600, 2800, 2948, 3560, 4500, 6500 series, ISO upgrades, and installation, to include, Aruba WAP’s, WAN CSU's and DSU's, and interfacing with outside venders. Thorough knowledge in all Ethernet concepts, and the Cisco 7 Layer OSI Model. Familiar with EIGRP, HSRP, OSPF, TCP/IP, SNMP, DNS, DHCP, VTP, and Spanning Tree. Currently supporting a campus environment of about 80 buildings, and over 300 wiring closets, all interconnected via single mode fiber. Daily activity includes monitoring a Remedy Queue which generates daily work orders (MAC), and troubleshooting a variety of network related issues. Connecting and deleting network devices from the JSC network, to include VOIP telephone sets.
• Extensive background installing, terminating, and testing Cat-5E and Cat-6 cabling. Other duties are to work on non-standard work orders generated by a design engineering group. These work orders consist of installing any non-standard connection from point A to point B almost always using fiber to fiber, or fiber to copper media converters, to include (LRE) Long Reach Ethernet.
• Maintaining inventory levels, interfacing with management, SR processing, and Design Engineering groups. Responsible for all buried OSP cables at the JSC facility, both copper, and fiber. This entails locating any and all underground cables, marking the locations with designated flags or paint before construction crews begin maintenance activities.Strong Telephony background to include Key and PBX experience. Proficient in Microsoft Outlook, Word, and Excel, Fluke Network One-Touch Ethernet Analyzer, Fluke Networks Omni-Scanner, Fluke 1800 series Cat-6 tester, Firebird 6000 Bert Tester.