SUMMARY:

• To obtain a career oriented position where dedication and performance result in increased responsibilities and potential advancement. Summary of skills
• System Engineering Troubleshooting
• Manage and Support 10,000+ Users
• Great Enterprise / Corporate experience
• Excellent Executive /High - end communication skill sets
• Desktop Engineer Support Level 2/3 expertise
• DHCP/DNS/TCP-IP/ IPsec/NAT
• Windows Server 2016/2012R2/2008/Citrix/ Vmware vSphere ESXi
• Remote Desktop Services Logmein, sccm remote, Vpn,Remote desktop
• SCCM 1610 /MDT / image build/deployment
• PowerShell for SCCM 2016/AD
• Application Packaging, Patch Management, SQL Reporting, Thin Client, Office 365/ Cloud / SharePoint
• DPM 2016 management
• SQL Database 2012/2008 SQL Admin Studio
• Active Directory user account creation/group policy/security group management
• Group Policy Management

TECHNICAL SKILLS:

Operating Systems: Windows 10/8/7/XP, Server 2016/ 2012/2008, Mac OS X 10.11/Sierra

Applications: Office /Outlook / 2010/2013/2016, Office 365, Internet Explorer 9/10/11

Desktop Management Tools: SCCM 1610/2012 R2/2007/ WDS/MDT 8443/2013, Altiris 6.9/7.1, Ghost, PXE Boot, Remote Desktop / Logmein/ TeamViewer, Active Directory, GPO (group policy)

SCRIPTING: Powershell 3/4/5, Vbscript, CSM/HTML Web/Mobile Application support, Casper, Apple Remote

Desktop Security: Symantec Endpoint Protection, Sophos Endpoint / Disk Encryption, McAfee Enterprise, WSUS

Virtualization: Citrix XenDesktop/XenApp, VMware/VSphere Server, Hyper-V Server 2012/2008Network: TCP/IP, DHCP/DNS, Wireless/LAN, SSL VPN, Access Point/Router/Switches, Printer Server, Cisco /Avaya VOIP phone and Audio/ VideoMCP and MCSA equivalent Skills

PROFESSIONAL EXPERIENCE:

SYSTEM ENGINEER

Confidential

Responsibilities:

• SCCM Application management for the whole IT infrastructure of about 10000 user
• Construct and Develop applications /packages, powershell scripts, vbs script and batch scripts file for software deployment and modification
• Manage and deploy applications and packages for Windows 10/8/7 for hardware models (HP, Dell, Lenovo and ThinkPad desktop/ tablets models)
• Support and run 2 SCCM/SQL servers and 10 distribution points site servers for all software distribution and deployment
• SCCM Office / 2013) implementation and deployment for Windows 10/8/7- Create separate sccm package for Visio and Project.
• Integrate and mitigate Confidential security patches and updates thru change management procedure.
• Run SCCM/SQL reports for management and status reports
• Provide Level 3 and Level 2 support for all windows desktop and laptop devices
• Work in collaboration with IT QA and Server Engineering department for testing and implementation of new software and hardware.
• Coordinate with other team members for IT widespread changes and configuration

SYSTEM ENGINEER

Confidential

Responsibilities:

• Implementation of SCCM 1702 for Windows 10 Enterprise migration and deployment.
• Develop and integrate the in-place and bare metal methods for windows 10 x64 platform in SCCM branch)
• Test and deploy applications and packages for Windows 10 for HP, Dell, Lenovo and ThinkPad desktop/surface tablets models.
• Integrate Confidential Security baseline in Active Directory Group Policy with SCM and GPMC. GPO creation and modification according to environment.
• Leverage and mitigation of post windows migration issues. Provide documentation and guide for Confidential best practice and BAU standards.

SYSTEM ENGINEER

Confidential

Responsibilities:

• Project Design and System architecture for SCCM 1610
• Architect & Develop solutions around Confidential SQL 2016 Enterprise, Windows Server 2016 and Active Directory
• Serves as liaison with clients, participating in meetings to ensure client needs are met
• Performs complex systems development and design work that may include model formulation, development projections, computer architecture analysis and design
• Reviews completion and implementation of system additions and/or enhancements and makes recommendations to management and/or clients
• Implement Windows 7 to Windows 10 Migration
• Perform Windows 10 in-place/Upgrade with SCCM 1610
• Create Task Sequence and steps necessary for Window 10 Implementation in SCCM

Windows/SCCM System Engineer

Confidential, New york

Responsibilities:

• Prepare technical deployment plans and system documentation
• Provide network and server administration support to more than 1000 end users
• Office 365 Administration- setup user role and provision accounts
• Engineer and Manage SCCM 2012 R2 and Active Directory server environment
• Configure and administer Windows Server 2012, SCCM Management Point /Distribution Servers and SQL databases
• Designing and implementing desktop SCCM Image for laptops, desktop, VDI devices
• Create OSD task sequences, Package, Applications and deploy software workstations using SCCM 2012R2 to Windows systems
• Deploy Confidential and third party security patches to Windows
• Managing installation, maintaining and supporting 3rd party applications
• Generate SCCM reports using SQL Server Reporting Services
• Configuring and enforcing SCCM security, compliance settings, and content distribution
• Manage distribution points and deployment to collection targeted users and devices
• Administer AD users, group policy and Security Groups /Run AD query reports thru PowerShell
• Provision AD accounts /administer Security group permissions, and accounts lockout query reports
• Support server 2008/2012R2 roles, features and remote services
• Administer Mobile Device Management thru MobileIron
• Control /Setup VPN connections using Multi-factor authentication and Active Directory
• Configure Remote Desktop Services (Terminal Services sessions) and Setup virtual operating system thru VMware VSphere ESXi
• Collaborate with Security for DPM(Data Protection Manager) data

Implementation Desktop Engineer

Confidential

Responsibilities:

• Roll out application packages through SCCM 2012, Application Catalog/ Software Center and Active Directory
• Desktop Management, planning, coordinating, and completing Moves, Add, and Changes to implement and deploy desktops equipment, network infrastructure devices and printers throughout medical facilities.
• Provide assistance to application owners to plan and coordinate upgrades to existing or new applications, including participation in planning meetings and interfacing with vendors, physicians, managers to gather technology needs.
• Maintain and administer IT infrastructure such MDF/IDF closets, switches/routers, patch panels
• Access Points, fiber optic and LAN/WAN connections
• Cisco network equipment: installed/configured network switches and routers in cabinets/racks
• Install and configure medical and system software such as Carecast, Kronos, Centricity
• Rolled out Epic application through SCCM and configured devices and rooms for such;
• Coordinated with Epic group for specific device setup and configuration

IT Deployment Specialist

Confidential

Responsibilities:

• Configured and deployed more than 400 windows 7 desktops for Hedge Fund users
• Tested and installed Trading software such as Bloomberg, Reuters, Eikon, etc
• Application deployment through Altiris and Prism packages.
• Follow documentation for proper installation and setup for applications as needed
• Setup and configured virtual machines with company software and programs
• Administered permission and group settings in Active Directory through Active Roles

Security Analyst Deployment/Operations

Confidential

Responsibilities:

• Security support contractor in a Cerner and ClinView deployment project for their multiple hospitals aroundthe US; Required weekly flights to different locations.
• Site lead with one tech or none to manage mobile cart deployments, site surveys, train technicians, create afree flowing process for build of systems and roll-out. Directly working with local IT Techs, IT Directors and COO’s at each site.
• Troubleshooting VMDL/RDM in VMs, automation with PowerShell CLI.
• Responsible for provisioning users account and managing access across multiple platforms, applications and internet facing gear (i.e. Active Directory, OS400, Cisco).
• Active Directory management for new and existing users. Log and resolve remedy helpdesk ticket.
• Provisioning users in AS400, Horizon Physician Portal, and windows.
• Worked independently as well as collaboratively with team members

Desktop Lv2/3 Recovery Support

Confidential

Responsibilities:

• Provided advanced support and configuration for more than 7000 end users
• Remotely deployed new applications, updates, patches, and new version releases utilizing packaging and distribution tools.
• Configured and maintained remote systems such as VPN, SSL VPN and Citrix.
• Provided support to all Network infrastructure through active directory, Activeroles Server Web, Dameware, CA IT Client Management
• Maintained groups and permissions and registry configuration through scripts and automation process
• Monitored Exchanged event viewer for critical errors, experience in supporting end user issues related to calendar, mailbox, Outlook Sync and Exchange automation with PowerShell scripting.
• Managed and troubleshooting all IT equipment of the company such as laptops, printers and desktop
• Received and responded to incoming calls or e-mails regarding hardware, network & software problems.
• Documented and report status/progress of assigned tasks using ITCM Support call tracking system
• SCCM management, Operating System Deployment (OSD), image deployment and application packages via MDT 2012/13 and WDS.

Network/Desktop Support Consultant

Confidential

Responsibilities:

• Provided Network and Desktop support to clients such as Confidential, HP, CBS Inc., Estee Lauder, and other Organizations.
• SCCM 2007 OS Deployment, Software Distribution, and Patch Management;
• Installed Software updates, Software patches, Application packages through Altiris
• Developed multiple scripts and packages for use on Windows XP and Windows 7 images for deployment via MDT 2010/2012/3, SCCM; Created SCCM collection, package and advertisements
• Deployed and install images and MS Office package through MDT 2012 and WDS.
• Delivered clients with Servers installation, upgrades/updates, configuration troubleshooting,
• TCP/IP, Routers, Switches, Wireless/LAN setup; Active Directory and group policy administration
• Created packages as msi or single executable for deployment and easy application access. Virtualized and migrated legacy applications to Win 7. Used Rlink for package format conversation from Win XP to Win 7.
• Day to day support of Exchange 2007 and 20010 platform automation with PowerShell scripting
• Provided operating systems support, software/hardware installation, Wireless Internet/Network
• Configuration for PC’s and laptops.
• Created ghost images with custom settings for clients with different hardware/software
• Installed and configured AV devices such as projectors, scanners, AV receivers, HDTV, HDMI, DVI, VGA, S-video, and BNC display. Recorded audio and video for such mention devices.

Sr. Desktop Support Analyst

Confidential

Responsibilities:

• Provided Imaging and Deployment, Remote Assistance, Application Packaging and configuration to end users through Altiris and SCCM
• Responsible in providing desktop support for Hardware and Software, Network and local printing to organization end-users.
• Automation with PowerShell scripting and VBS.
• Through MDT 2010 and WDS managed and deployed Zero Touch and Lite Touch Installation.
• Altiris: Set up new system with Operating system, MS Outlook, applications and packages.
• Tracked and updated issues in a Ticketing System to ensure a timely resolution
• Active Directory administration
• Maintained an inventory database including addition of all new machines, removal of retired PCs, and other hardware
• Deployed and installed images through Altiris accordingly to platform requirement for Win XP and Win7
• Managed migration installation and deployment and patched and upgraded OS to company standards using MDT and Windows Deployment Services.

Network/Desktop Administrator

Confidential

Responsibilities:

• Administered 600 users, 300 desktop workstations, 150 laptops, 50 printers, and 20 projectors and smart boards.
• Responsible for support and maintenance of Windows 2003/2008 Servers and Mac OS X Tiger Servers, PC/Mac computer system, including laptops, projectors and network printers
• Administered builds/deployment, creation of AD accounts, system updates and troubleshooting
• Supported and maintained user account information at an administrator level including rights, security, system groups and group policy.
• Setup and configured Wireless network, Access Point, Switches and Router.
• Maintained software and hardware inventory for the technology infrastructure
• Provided computer strategy development and system documentation of problems, procedures, and solutions.
• Created and executed for individual or groups (staffs and students)
• Created, managed, and installed images to Win XP machines and laptops through Altiris.