Network Support Resume Profile, RI - Hire IT People

Skills

Dell Certified	WEP Configurations	LAN/WAN Environment
Hardware Installation	DOS 6.0	MS Office 95-2000-XP 2002
Software Installation	Windows 3.1/95/98/	Laptop Configurations
Modem/Printer Troubleshooting	Windows NT 4.0	Client Connectivity Issues
System Configuration	Windows 2000/XP	PDA's
PC Diagnostics	Novell Netware 4.11/5	TCP/IP/RconJ/Dns-Dhcp
Internet / Intranet	RAS Troubleshooting	Proxy/IIS

Hardware:

Installing, diagnosing and troubleshooting PC client desktops Dell, HP-Compaq , laptops Dell, , printers HP and Lexmark , memory, hard drives, CD-ROMs/DVDs, NICs, system boards, power supplies
desktop/client configuration involving TCP/IP, DNS, DHCP, WINS, end-user/client Ethernet and network connectivity issues t

Professional History

Confidential

Confidential

Confidential

Confidential

PC Support Specialist On Site Support for Call Center

Provided desktop support for 1500 Bank of America end-users network environment and Windows 2000/XP/2003 for both desktop and laptop clients.
Perform break-fix/troubleshooting and IMAC Installs/Moves/Add/Changes involving building, deployments, replacements and upgrades of desktop hardware, software and network connectivity issues: installation, configuration and support of MSOffice 2000/XP/2003, Outlook client 2000/2003, other proprietary banking applications.
Re-imaging of Windows 2000/XP desktops and laptops utilizing Symantec's Norton Ghost v8.0 hardware support HP-Compaq desktops, IBM ThinkPad notebooks, Dell Latitude D-Series , including hardware replacements and installations as well as support network HP LaserJet series and Lexmark monochrome/color series printers other wireless installations include client installation of remote access VPN software VPN clients, .
Supported and maintained twenty INOVA heads-up display boards for call tracking
Document call records of end user issues via peregrine for software hardware
Remote troubleshooting using supportsoft tool to fix end users issues

Confidential

Network Support Specialist contractor

Maintained 5 Satellite Sites for 300 plus users in windows XP/Novell Network envirornment for Desktops/Laptops
Responsibilities included: break fix/troubleshooting, deployments, replacements upgrades of both desktops and laptops end-user network connectivity troubleshooting re-imaging of Windows XP desktops and laptops utilizing hardware support of Dell desktops and laptops, including hardware replacements and installations support of network HP LaserJet printers application support of MS Office 2003, Symantec Antivirus
TCP/IP/ RconJ/Dns-Dhcp
creating user accounts for Novell 4.11/5
Diagnosed hardware and software problems and replaced defective components
Peerformed data backups and disaster recovery operations
Replacing /Diagnosing Network cards in Hp Printers

Confidential

Computer Analyst and Microsoft Support/PC Helpdesk/Support Technician
Provided technical support via telephone and e-mail for office 95-2000
Supported Microsoft Small Business Server via telephone Proxy/IIs troubleshooting
Used troubleshooting techniques to resolve customer issues
Documented cases by logging all calls, issues researched, resources used, and solutions provided

Promoted to Computer Analyst

Responsibilities included:

break fix/troubleshooting, deployments, replacements upgrades of both desktops and laptops end-user network connectivity troubleshooting re-imaging of Windows NT/2000 desktops and laptops utilizing hardware support of Dell desktops and laptops, including hardware replacements and installations support of network HP LaserJet printers application support of MS Office 2003, Symantec Antivirus
Upgrade of office 2000/Lotus Notes 5.0
Configure ,troubleshoot,deploy Dell laptop C/Dseries,latitudes/Ibm thinkpads
Setup wireless cards for windows 2000
Setup Networked Printers HP
Used Pc diagnostic tools to resolve hardware issues/Upgraded anti virus software /removed virus
Updated bios for laptops/upgraded printer drivers
Dialup Troubleshooting /vpn troubleshooting for laptops
Performed moves, adds ,changes for corporate executives
Norton Ghost
Ghosted/reimaged desktops and laptops
Built windows 2000 servers
Dell Certified