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System Engineer Resume Profile

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NJ

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Summary:

BMC Tools Administrator with 4.5 years of experience having good exposure on various BMC Products such as BMC Remedy, BMC Patrol Performance Manager , BPPM Proactive net . Well versed with administration on Windows and UNIX operating systems. Conversant with MSSQL database.

WORK EXPERIENCE:

Confidential

Position System Engineer

Responsibilities

  • Contributed and helped on BMC Remedy ITSM installation
  • Contributed on creating foundational data on all Test, Development and Production servers
  • Did module level customizations on IM, PM, CM as per SR requested by Customer
  • Provided necessary guidance, support to customer whenever requested.
  • Providing Weekly/Monthly reports on issues resolved and pending.
  • Worked on SRM and created few sample requests and Incidents on showed the full demo to customer.
  • Involve in resolving L1, L2 and L3 issues
  • Close interaction with Client and BMC in solving technical and Requirement related issues.
  • Counterpart for all escalations 24x7 regarding Remedy applications, and to provide resolution for all the incidents assign to Remedy Support.
  • Responsible to ensure the smooth process of Atheeb Business by monitoring the business order and ticket flow through Remedy system.
  • Involved in analyzing the new business requirement to enhance and to ease the process and to maintain the development servers SIT and UAT.
  • Successfully handling the project, servers from offshore with no onsite Remedy resource, without any escalations, handling all the defects well ahead of SLAs.
  • Contributed on Day to Monitoring of all the servers Sandbox, UAT, Development, and Production till the project went live. Also monitored afterwards and resolved issues whenever customer complained.

Confidential

Position System Integration Engineer

Responsibilities

  • Technical understanding of the requirement.
  • Basic customization as per the new requirements.
  • Involved in Implementation of BMC Patrol and Proactive net for monitoring DIAL IT Infrastructure.
  • Providing L2 support for the tools BMC Patrol and Proactive net.
  • Mentoring L1 team on BMC Patrol and Proactive net.
  • Providing L1 support for the tools BMC Event Manager

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