SUMMARY:

• Experienced Senior Release Management Specialist with 15+ years of hands - on infrastructure operational management expertise. Proven success in Information Technology (IT) solution service delivery through project management with an emphasis on artifact creation, process development, development support of COTS products with active knowledge of, but not limited to
• Information Technology Infrastructure Library (ITILv3), Capability Maturity Model (CMMi), Independent Validation and Verification (IV&V), Quality Assurance Integration (QAI), and Quality Control standards of Process and Process Quality Assurance (PPQA).
• Release Management Testing
• Engineering Support
• Interpersonal Communications
• Production Release Management
• Computer Information Systems
• Client Relations
• IT Infrastructure
• Technical Support
• Customer Service

TECHNICAL SKILLS:

Technology and tools: LoadRunner, TestDirector/Quality Center, Version Manager, Altiris, GHOST 4.1.Windows 9x/NT/2000/XP/7/8.1, Windows Server 2003/2008, ServiceCenter 6.2, Service Manager 7.1Primavera 5 & 6, Active Directory Admin, MS Access 2010, Collabnet

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Senior Release Management Specialist

Responsibilities:

• Provide engineering support Release Management Team supporting TSA Office of Information Technology Operations & Engineering Division (OED).
• Oversee release management process within OED, overseeing all change to baseline IT infrastructure. Include monitoring OED projects and those from other organizations that run on OED-managed infrastructure.
• Ensure processes defined in OIT System Playbook adhere appropriately throughout project life cycles, especially during test phases in Development and Test Environment (DTE) and Integrated Test Environment (ITE). Ensure all projects are monitored through prescribed phase gates.
• Suggest applicable improvements in relation to all documented existing processes. Update documentation and communicate all process changes to relevant stakeholders.
• Assist in managing DTE and ITE to ensure necessary IT infrastructure is in place for system testing. Provide close coordination with development and infrastructure groups to schedule testing and resource planning to build out necessary systems in advance of testing.

Confidential, Falls Church, VA

Senior Contract Release/Test Center Operations Manager

Responsibilities:

• Supported Pension Benefit Guaranty Corporation (PBGC) - Information Technology Infrastructure Operations (ITIO) Federal Release Manager in maintaining ongoing information concerning all releases through lifecycle. Included updates of information and tracking of releases through stages of ITIL Framework lifecycle and provision of analysis of process to identify bottlenecks, opportunities for improvement through compiling data against established process Key Performance Indicators (KPI).

Confidential

Team lead Testing Center Operations

Responsibilities:

• Managed three test environments supporting 200+ developers in release of Commercial Off the Shelf (COTS) and custom in-house developed applications to production environment for PBGC - ITIO.
• Solicited the services of technical teams in the support of the testing environment Experienced Global Test Facilitator and Network Administrator with emphasis on Script/Sequence Analysis, System, Functional, Parallel, Performance and User (Customer) Acceptance testing of Web and Client/Server applications Experienced Metrics Manager and Architect with specific emphasis in federation of data from multiple sources to report key performance indicators (KPI) information associated to resources, services and business areas of concern.
• Seasoned trusted partner to clients supported with enterprise track record of successfully delivering superior customer service in support/delivery of implementing COTS and custom in-house solutions for multi-tiered organizations within government agencies
• Adept understanding of full Solutions Delivery Life Cycle (SDLC) and the elemental integration of Project Management Life Cycle (PMLC)
• Self-motivated leader with project reporting responsibilities to Software Process Engineering Group (SEPG) and/or Leadership Steering Committees.
• Ensure customer satisfaction by collaborating with internal and external team members and managing multiple project support.

Confidential, Mclean, VA

ITC Network Administrator/Team Lead

Responsibilities:

• Led general project management and testing of Custom in-house developed applications and COTS applications for PBGC - ITIO.
• Trusted partner to stakeholders ensuring customer satisfaction, concurrence, and approval regarding various project aspects.
• Identified appropriate resources and staffed projects based upon team capability.
• Performed assessments to quickly understand client’s business and technical issues.
• Managed mid-to-executive level client, company and project expectations for agreed upon performance metrics.
• Served as team lead on multiple release projects.
• Organized project team members, ensuring team communication and understanding of deadlines, assignments, and objectives.
• Assisted in translation of client requirements into specified project briefs.
• Implemented workaround solutions to complex business issues.
• Integrated remediation recommendations to address business and technical issues.
• Involved in testing setup for application and UATtesting efforts. Managed testingreservation system.
• Implemented and documented standard procedures for UAT.