SUMMARY:

• Senior Analyst with several years of experience in analyzing and testing all phases of the software development life cycle. Proficient in testing E - Commerce and proprietary applications. Skilled in writing Business Requirements Documents (BRD), user stories and test plans. Experience leading onshore/offshore teams and managing the entire BA/QA effort. Excellent communication skills used to manage relationships with clients and IT partners.
• Proficient in the following testing types: functional, regression, user acceptance (UAT), end to end, white box, black box, smoke, integration, web services, feature, E-Commerce, Enterprise Order Management (EOM), Order Management System (OMS).
• Experienced in writing business requirements and various types of documentation.
• Skilled in testing the software development life cycle (SDLC) using Agile and Waterfall testing methodologies.
• Liaison for developers, project managers, business analysts, senior management end users and key stakeholders.
• Skilled in testing web-based, proprietary and E-Commerce, Amazon Web Services (AWS) hosted applications.

TECHNICAL SKILLS:

Operating Systems/Platforms/Databases/Hardware: UNIX, Web, Windows, Web Sphere Commerce (WCS7), Rich Client Platform (RCP), Oracle, Siebel, DB2, Client-Server, Red Brick, My Eclipse

Testing /Software/Tools: Windows, Oracle, Siebel, DB2, Toad, Client-Server, Peopleclick, Taleo, Click Tools, Quality Center, .SQL, Visio, Business Objects, iOS, Android, Track-It, MacBook Pro, Business Intelligence (BI), Microstrategy, Microsoft Word, Excel, Power Point, Outlook, Lotus Notes, SharePoint, Snagit, Firebug, WebEx, Live Meeting, Ring Central, Microsoft Access, Java Apps, Web UI Apps, GUI Testing, Rally, JIRA, Dropbox, Evernote, Glip, Skype, Jing, Google Docs, Google Sheets, Google Mail, Confluence

PROFESSIONAL EXPERIENCE:

Confidential - Atlanta, GA

Quality Systems Analyst

Responsibilities:

• Interfacing with clients in weekly meetings to ensure all requirements and project specifications are being met based on the project timeline.
• Creating test plans for various retail business intelligence applications using proprietary metrics and analytics data specific to each client.
• Creating detailed test cases and high level scenarios to ensure all functionality is thoroughly tested.
• Creating test cases for future use for Selenium automation testing.
• Assisting with test case reviews and record and playback of Selenium automation test cases.
• Implementing software development lifecycle processes to assist with building the document repository for future testing and .
• Conducting E-commerce orders testing on various mobile and tablet devices (Android/iOS platforms).
• Developing process flows and mockups to capture process requirements for order management system.
• Analyzing order management system data to validate order fulfillment and metrics.
• Conducting gap analysis meetings with project team to identify improvements to project processes.

Confidential - Atlanta, GA

Systems Analyst - (Contractor)

Responsibilities:

• Created user stories and test cases for the BI One Stop Portal dashboard application.
• Lead requirements grooming sessions to ensure understanding of requirements with entire project teams.
• Provided status updates on daily scrums to stakeholders and project team members.
• Conducted functional, regression and system testing for Business Intelligence applications utilizing Oracle Hyperion and Microstrategy data.
• Identified and triaging widget and system related defects concerning roles and user permissions.
• Responsible for managing User Acceptance Testing for each iteration of development.

Confidential - Atlanta, GA

Senior QA Analyst - (Contractor)

Responsibilities:

• Interfaced with Business Analysts and Development team to review project documentation and reporting requirements.
• Created functional and regression test cases for Oracle Financial Software using Quality Center.
• Identified and retested defects found during regression testing cycles.
• Created documentation to help other team members come up to speed on various testing software.

Confidential - Atlanta, GA

Senior QA Analyst - (Contractor)

Responsibilities:

• Created functional, regression and smoke test cases for various Chick-fil-A applications.
• Tested the POS (point of sale) system ensuring all financial transactions were correctly processed.
• Conducted browser compatibility testing for all customer facing and store facing applications.
• Conducted functional and regression testing on the Chick-fil-A mobile app using iOS and Android devices.
• Interfaced with project owners to ensure all requirements are correct and added to Quality Center.

Confidential - Atlanta, GA

QA Project Lead - (Contractor)

Responsibilities:

• Lead the offshore test team through the entire SDLC of a major E-commerce/.com release.
• Utilized Quality Center to manage and execute test cases.
• Responsible for approving Business Requirements and data mapping documents to ensure that all requirements were correctly interpreted and covered.
• Lead daily update meetings with QA, Developers, Business Analysts and Management.
• Conducted smoke, functional, mobile, regression and implementation testing of E-commerce transactions utilizing IE 7,8,9, Chrome, Firefox and Safari.
• Created daily dashboards of project metrics to report to senior leadership.
• Presented all test results to the Internal Review Board (IRB) receiving go live approval for projects.
• Created test cases for Enterprise Resource Planning (ERP) testing.
• Created test manuals detailing process flow of various e-commerce applications.
• Responsible for data gathering and User Acceptance Test related activities for a high profile $30+ million dollar E-Commerce WCS7 migration.
• Conducted mobile app testing using iOS and Android devices.

Confidential - Atlanta, GA

QA Analyst - (Contractor)

Responsibilities:

• Created test cases for proprietary web-portal insurance claims management software.
• Performed functional testing of Java web applications.
• Performed regression testing of defect fixes to ensure all fixes were deployed.
• Worked with Business Analysts and Developers for any defect or requirements clarification.

Confidential - Atlanta, GA

QA Analyst

Responsibilities:

• Created test plans and test cases for proprietary time management application.
• Conducted end user for all company employees.
• Utilized Peopleclick and Taleo applications to troubleshoot application errors.
• Led project to implement a new company applicant tracking system.
• Created Request for Information (RFI) and Request for Proposal (RFP) documentation.
• Created manuals to assist staff with learning new internal applications.
• Interviewed and Interfaced with several applicant tracking companies to ensure the best solution was chosen.

Confidential - Atlanta, GA

QA Analyst

Responsibilities:

• Served as Team Lead of a major release which went into production with no major defects.
• Lead off shore testing team and ensured accuracy and thoroughness of all testing efforts using Test Director.
• Worked closely with developers and management through the entire SDLC to ensure all requirements were covered and defects were fixed.
• Conducted feature, smoke, functional, regression and integration testing for E-commerce services.
• Ensured the accuracy of test case and technical documentation mapping.
• Performed back end validation of web-based inventory management application using Embarcadero Rapid SQL.
• Conducted user acceptance testing (UAT) with management, business teams, key stakeholders and end users.