Access Specialist Resume Nashville, TN - Hire IT People

PROFESSIONAL SUMMARY:

Highly experienced customer service professional in a call center environment. Able to handle a high volume of calls in a fast paced environment while consistently producing high quality results, while maintaining an emphasis on the highest quality of customer service. Excellent interpersonal, verbal, and written communications skills.

WORK EXPERIENCE:

Access Specialist

Confidential - Nashville, TN

Responsibilities:

Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call.
Ensures accuracy in answering questions and assisting customer with requests to meet their needs.
Captures customer information and document using messaging system to clinic staff and/or providers.
Schedules appointments in electronic systems using guidelines for area/department including prioritizing Confidential ts' health problems according to their urgency, educating/advising Confidential ts and making safe, effective decisions. Provides information to customer regarding appointment location, process steps, parking, etc.
The responsibilities listed are a general overview of the position and additional duties may be assigned.

Customer Service Professional

Confidential - Nashville, TN

Responsibilities:

Customer Service Representative

Confidential - Brentwood, TN

Responsibilities:

Provided courteous, timely, and effective customer service, work toward becoming knowledgeable in advanced techniques for servicing customers on various Confidential products.
Maintained acceptable Quality Assurance standards, developed communication skills that will provide thehighest levels of service, and demonstrate willingness to cross-train in department support areas.
Demonstrated mastery of product knowledge, best practices, business policy, resolution procedures, andresource utilization for a primary product or service.

Client Services Representative

Confidential - Franklin, TN

Responsibilities:

Provided support to clients by answering inbound calls
Placed outbound satisfaction calls to clients to ensure they were fully satisfied
Opened work tickets for clients
Assisted with iPod implementation & troubleshooting

Customer Care Representative

Confidential - Franklin, TN

Responsibilities:

Resolved customers issues & concerns who had been billed incorrectly
Researched customer fuel transactions and provided customers copies of misplaced receipts and invoices
Received inbound phone calls from customers who had complaints regarding their Loyalty Rewards cards who did not receive the discount at the fuel pump

Customer Service and Sales Representative

Confidential - Nashville, TN

Responsibilities:

Fielded approximately 100 calls daily in a professional and efficient manner
Updated and documented customer and call information swiftly and accurately in computer system
Resolved customers' issues by researching required information using available resources
Provided customers with product and service information through suggestive selling

Customer Support Representative

Confidential - Nashville, TN

Responsibilities:

Supported a thriving retail environment by ensuring that product was up-to-date and in-stock
Greeted customers and facilitated customer experiences by connecting customers with team members
Troubleshot technical issues by actively listening to customers' needs and determining course of action

Front Office Manager

Confidential - Franklin, TN

Responsibilities:

Managed efficiency and customer service delivery of staff
Trained staff in company policies, procedures, and daily operations
Maintained employee productivity and moral through meetings, luncheons, and incentive programs