OBJECTIVE:

To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my experience to the fullest.

QUALIFICATIONS:

• Top Secret SCI Clearance
• Completed the CI Polygraph.
• Eleven years' experience in a highly competitive and technical field: Shipboard Communications, Record Messaging, Data analysis and tools Communications hardware planning, installation and troubleshooting Network support and Customer relations.
• Capable technician able to troubleshoot and repair hardware, software, and network peripherals in a timely manner.
• Proficient in DSSCS, GENSER, SOCOMM record messaging formats.
• Proficient report and message drafter with experience drafting reports and record message traffic on multiple systems.
• Skilled communicator, able to coordinate, express, and relay information between personnel.
• Highly trainable, willing and eager to learn new job skills to help accomplish mission requirements.

EXPERIENCE:

Confidential

Enterprise Messaging

• As a member of Enterprise Messaging provided daily oversight of all secure messaging systems.
• Primary interface with external agencies working to intermediate or expedite projects and resolve disputes.
• Performed an active role in requirements gathering, source selection, design, and implements processes procedures for acquisition and planning of future record comm systems.
• Planned future requirements. Gathers data on message traffic statistics to analyze the network for deficiencies, provides justification for system upgrades and hardware recap.
• Maintained network statistics and documentation.
• Responsible for developing and maintaining all network instructions and standards by which each relay station is responsible for following.
• Integrated project teams IPT and Working Group involvement, and regular attendee of the weekly Enterprise Messaging Working Group.

Confidential

Messaging Systems Administrator

• Provided communications subject matter expertise as well as Tier 2 level support by operating and maintaining five mission critical messaging systems.
• Provided technical maintenance and management support for multiple networked client servers and secure messaging processing platforms.
• Isolates and resolves issues related to all communications systems, network connections and/or applications. Provides system monitoring, configuration management, performance analysis and lessons learned information to various command level boards as a sitting member.
• Provides step-by-step COOP/CARP contingency instructions/plans, configuration management, training and guidance to the 24/7 shift operators both military and contractor personnel for implementation and coordination of a planned or unscheduled hardware or software failure.
• Manages the configuration, account creation for the Site Communication Processor SCP ,the XML Interface bus XIBUS , SMART/CDAC and the TELOS AMHS2005 messaging platform with over 1,000 users. Maintains, tracks, schedules, troubleshoots all aspects concerning the secure message center.

Confidential

Secure Message Center Operator

• Processed an average of 13.5k messages on a daily basis for 3 messaging communities covering 7 domains on 4 network systems.
• Handle high-volume message processing for entire NRO entity including geographically separated locations.
• Messaging Help desk Tier 1 Tier 2 support for customers.
• Provided expanded mission scope including firewall monitoring support and troubleshooting at a Tier 2 support level.
• Monitored and managed the operations of AMHS 2003, AMHS 2005, MSG, SWI and SCP.
• Orchestrates/Monitors the maintenance /repairs of networks/systems/outages and coordinates with all responsible users and sites.
• Create, and Manage user accounts on AMHS, SWI, and Outlook.
• Experience using Remedy for maintaining site log, and submitting trouble tickets.

Confidential

Information Systems Technician

• Received, Processed, and transmitted over a hundred classified messages daily.
• Experience working with Automated Message Handling System AMHS , Microsoft Outlook, Newsdealer, and Windows XP.
• Monitor services and back ups on four classified servers.
• Experience working with Active Directory.
• Assisted with Network Administrator duties, such as working on trouble tickets using Remedy, handling phone calls, or unlocking user accounts.
• Experience connecting various hardware peripherals to the Network ie: printers

Confidential

Network Operations Supervisor

• Network Supervisor of four highly classified UNIX based networks, and five junior personnel.
• Responsible for providing national consumers, timely and accurate reports of ELINT data.
• Provided technical training to personnel on operational and trouble-shooting procedures to increase workforce productivity and efficiency.
• Maintained 98 Network connectivity.
• Briefed senior level personnel weekly on day-to-day operations, and procedures.

Confidential

Communications Operator

• Experience working with Unix Sun Solaris Terminals, Windows XP, Windows NT, Microsoft Outlook, Microsoft PowerPoint, mIRC, WhatsUP, and Cisco-Wan Manager.
• Experience loading, and trouble-shooting cryptologic communications devices, specifically: Fastlane, Taclane, KG-84, KIV-7, KW-46, KOI-19, KYK-13, and CYZ-10.
• Performed Daily back-ups on SCI-ADNS.
• Experience configuring and trouble-shooting CISCO routers.
• Assisted in the implementation and maintenance of Video Teleconferencing peripherals.
• Provided over 1700 hours of quality communications circuit trouble-shooting.
• Maintained seven real-time communication circuits with 100 connectivity while deployed in support of Operation Iraqi Freedom and Operation Enduring Freedom for 8 months.
• Assumed the duties an as Afloat Net Control Supervisor, a role normally reserved for senior personnel. Processed, fixed and reported over 2,000 high interest targets in support of Operation Iraqi Freedom and Operation Enduring Freedom.
• Qualified as an Enlisted Surface Warfare Specialist ESWS .