SUMMARY:

• Microsoft Exchange Engineer with more than 5 years of experience hands - on networks and email/messaging systems specializing in Microsoft Exchange on premise, Exchange Online/Office 365, and Skype for Business.
• 5 years of experience in the field of Information Technology (I.T.) and Computer Sciences and Network Engineering and System Engineering
• Experienced in Exchange Implementation and support of technologies in large scale systems involving Microsoft Exchange enterprise communications
• Experience engineering and administering large-scale enterprise communications systems with Microsoft Exchange Server 2016, 2013, 2010 on premises, Exchange Online/Office 365 and Outlook Client and OWA.
• Able to navigate challenging technical situations and solve problems in such a way as to provide the customer with better benefits, performance and user experience.
• Experience with multiple Microsoft products including Microsoft Exchange 2016, 2013, 2010, 2007 (Exchange Email), Office 365, Lync 2013/2010, Skype for Business, Outlook Online, and Microsoft Office Suite
• Systems Engineer in a Microsoft Exchange environment: Edge Transport, Mailbox, CAS Array, Hub Transport and Unified Messenger.
• Network Engineer skilled in upgrading and decommissioning experience with the following servers: Windows Server 2012R2, 2012, 2010, 2008R2
• Implemented and maintained an Active Directory Environment for Microsoft Exchange, supporting end users within a production environment, administering Exchange email.
• Engineered server-based solutions using Microsoft Exchange, to proactively support business requirements.
• Testing, troubleshooting and evaluating all hardware, operating systems, and server-level applications associated with the environment and recommend appropriate server products and services to meet customer needs.
• Disaster Recovery planning, designing and implementation experience leading and delivering disaster recovery processes and procedures to ensure the resumption of vital business functions without any interruptions.
• Highly skilled at PowerShell scripting, both for automation of processes and to troubleshoot issues.
• Experienced in providing High Availability for Microsoft Exchange environments using Database Availability Groups with expertise in Active Directory and PowerShell to maximize efficiency.
• Monitored and provided high level email security to assure client needs and goals were achieved.
• Supported Outlook 2003,2007,2010,2013,2016 and on client machines
• Provided anti-virus and spam filtering to protect integrity of environment.
• Provided end-to-end support including managing legal hold compliance accounts.
• Engineering reliable Exchange server solutions for specific consulting needs.
• Operational experience with mobile device management in Microsoft Exchange environments.
• Utilized PowerShell scripting knowledge to automate processes, facilitate Exchange Administration.
• Ability to research and recommend the best solutions to any existing environment, infrastructure or problem.

TECHNICAL SKILLS:

Windows Server: Windows Server 2016 (NT 10.0) Windows Server 2012 R2 (NT6.3) Windows Server 2012 (NT 6.2) Microsoft PowerShell: Microsoft PowerShell 5.0 Microsoft PowerShell 4.0 Microsoft Active Directory: Domain controller, domain services, domain authorization, user access and authentication

Microsoft PowerShell: PowerShell scripting for migration, moves, and administrative automation

Microsoft Outlook: Outlook Client implementation, configuration, troubleshooting, and administrationOutlook Web (OWA) configuration with office 365, administration and user supportVirtualization: VMWare, VirtualBox, Virtual Machine, Microsoft HyperV: Database Software:

Desktop Operating Systems: Windows XP/7/8/10 iOS

Network Operating Systems: Unix, Linux

Programming Languages & IDE: PowerShell, ECLIPSE, VISUAL Studio, C++, Java, SQL

Exchange Technologies: Transport pipeline, ManagedAvailability, Exchange Admin Center (EAC), High availability, Resiliency, SQL, Web Services, Simple URLs, Reverse Proxy, Survivable Branch Appliances (SBA), Session Border Control (SBC), MigrationSoftware: Microsoft office, MS Project, MS Visio, Adobe, SharePoint

Network Tools: Wireshark, Snort, Splunk

Servers: Apache Server, SQL Server Edge server, Front End Server, Back End Server, Director Server, Cloud servers

Security: Network Hardening, Anti-Virus, Email Security

PROFESSIONAL EXPERIENCE:

Microsoft Exchange/Office 365 Migration Engineer

Confidential, Laurel, MD

Responsibilities:

• Troubleshooting and resolving critical issues in the old Exchange system.
• Executed the transition of Microsoft Exchange 2010 servers to Exchange 2016 ending with the final decommissioning of the Exchange 2010 servers.
• Utilized PowerShell scripting for the creation, modification, migration and disabling of all mailboxes.
• Used Exchange tools to analyze current environment, and plan mailboxes needed, architecture, and migration.
• Designed complex architecture which included several Edge Transport servers on the perimeter network to provide added security to Hub Transport/Mailbox role servers.
• Documented current Active Directory/Exchange infrastructure and organizational policies.
• Implemented Windows 2012R2 server for Exchange 2016, and for testing.
• Implemented and managed VMware ESX 4 servers for virtual disks on the Windows 2012R2 server.
• Tested migration on virtual environment and verified data post migration.
• Planned the migration of over 20,000 mailboxes in phases over a period of time.
• Used PowerShell scripts to create and move batches from Exchange 2010 to Exchange 2016.
• Fixed issues with send connectors and reverse zoned records; resolving a risky situation that could have resulted in severe client impact.
• Prepared user data and mailboxes for migration and migrated from Exchange 2010 on premises to Exchange 2016 on premises, which included migrating mailboxes, public folders, and conference rooms.
• Exchange Online/Office365.
• Used Azure AD connect to sync the Active Directory credentials to the cloud.
• Replicated the policies to EOP for DLP
• Used Microsoft Intune Integration with a Security Group for Advance MDM management on the Hybrid Exchange environment.
• Installed Azure AD Connect and configured it to sync with the 0ffice 365 tenant.
• Used IdFix Tool to detect and correct issues on Active Directory before the migration.
• Created PowerShell scripts to change the UPN for multiple groups of users on the Active Directory.
• Matched the Primary SMTP Address with the new UPN using scripts on the Active Directory.
• Replicated the Barracuda’s policies for spam filtering on Exchange Online Protection (EOP) and updated them to new requirements and compliance.
• Implemented DAG for Exchange 2016 and add additional server node.
• Setup of Send and Receive Connectors, monitor NDRs and Queue build-up, mailbox moves, fail-over of DB's to passive node, failback, Message Tracking and troubleshooting.
• Backed-up and moved user data from Lync server.
• Attended on demand support for post migration issues.
• Solved critical issues in the ServiceNow support ticketing platform.
• Decommissioned Exchange 2010 after successful shut-down period of the server.
• Configured Alert Logic solution to capture Office 365 security alerts and integrate the feeds processes and reporting.
• Leveraged public folder migration scripts to move public folders and contents to Office 365 environment and verified all items were successfully moved.
• Implementation of DR failover procedures using PowerShell scripting
• Automated day-to-day maintenance of Exchange Databases 2013/2016/Office 365 using PowerShell scripting

Microsoft Systems Engineer

Confidential, Collegeville, PA

Responsibilities:

• Exchange Systems Engineer and Architect responsible for architectural design, planning, performance, quality, policies, best practices, implementation of Microsoft network and Exchange email and messaging system.
• Performance tuned and optimized Exchange 2010 Server for maximum performance and continued operation
• Patched Exchange servers with updates and service packs following ITIL practices for change management
• Troubleshot Exchange performance issues with mail blockage, spam, Outlook (OWA) access, and slow performance, providing both on site and remote diagnosis and resolution
• Handled requests on Exchange email server related to mail quotas, delegation, rights management and individual mail restores.
• Utilized Microsoft planning tools such as best practice analyzer, Microsoft Exchange sizing calculator, and PowerShell scripting to prepare and plan for migration effort.
• Managed Microsoft Exchange coexistence with 2010 and 2013 versions, created legacy namespace, and assisted users with connectivity issues
• Handled move of public folder databases to Exchange 2013 using PowerShell scripts to automate the process and versified contents of migrated folders to ensure consistency.
• Trained end-users on changes to functionality, services, and Outlook features available.
• User management, creating and modifying accounts, file systems, network rights and access to file systems and directories.
• Configured and deployed Windows 2008 and 2012 servers in both production and testing environments on Microsoft Hyper V virtualization platform.
• Provided knowledge transfer documentation to prevent knowledge drain and ensure reliable, ongoing operations

Microsoft Exchange/Office 365 Architect/Engineer

Confidential, Atlanta, GA

Responsibilities:

• Responsible for Microsoft network, Exchange server, Outlook on premises and Office 365 online end-to-end in all phases including planning, architectural design, implementation, migrations, support, troubleshooting and maintenance.
• Performed migration of Exchange Servers from Exchange 2013 to Office365 cloud environment
• Migrated over 600 users to this network environment leveraging Quest Software's (QNM) Notes to Exchange Migration suite.
• Managed objects such as users and computers in the Active Directory environment
• Utilized Windows Azure Active Directory Sync (DirSync) to synchronize user accounts from on-premise Active Directory to Office 365 cloud Microsoft Azure environment
• Configured ADFS to provide single sign on functionality to users
• Performed PowerShell scripting to prepare and plan for migration effort in high availability environment.
• Team Leader for Group Policy, Profile Management, and DNS Server administration
• Provided SMTP email filtering solutions in Exchange.
• Conducted Active Directory infrastructure remediation prior to Office365 deployment
• Implemented Microsoft Azure Connect services within on premise environment and synced attributed with cloud services.
• Conducted batch moved of Exchange user mailboxes to Office365 and managed and monitored Exchange messaging systems migrations.
• Tested firewall rule implementations by security teams to ensure proper ports and acceptations
• Troubleshooting of Microsoft Azure services and connection to the cloud for AD, users, and servers.
• Configured ADFS and ADFS Proxy servers for single sign on
• Established DAG within Exchange 2013 environment for high availability.
• Developed and enhanced Exchange messaging system policies and procedures
• Documented Exchange messaging system and other Exchange server problems
• Troubleshooting of email and messaging related Active Directory issues
• Managed cached information stored in the users SIP Profile
• Informed firewall team with messaging ports to restrict access to network resources by allowing traffic only through specified port numbers

Microsoft Exchange Messaging Engineer

Confidential, Chicago, IL

Responsibilities:

• Readied current Exchange email environment for migration to Exchange 2013 on premises with updates and patches
• Verified domain for Office 365
• Prepared servers in Exchange on -prem
• Created empty mail-enabled security group in Office 365
• Connected Office 365 to the on-prem email system (aka create a migration endpoint)
• Created cutover migration batch
• Minimized email delays by changing TTL to one hour or less (3,600 sec)
• Troubleshooting of issues with database copies and lag in replication; backups of Active Directory and use of Active Directory to prepare user data for migration.
• Migrated test accounts to Office 365 and verified functionality
• Migrated mailboxes by starting the cutover migration batch (email, contacts, calendar), and verified the migration
• Migrated remaining user mailboxes to Office 365 email system and tested functionality
• Configured domain (MX record) to route mail to Office 365 and verified routing
• Deleted the cutover migration batch
• Post-migration tasks in Office 365 (Assign Office 365 licenses to users, create an autodiscover DNS record)
• Decommissioned Exchange On-Prem servers after sufficient wait-time.
• Set-up Office 365 on client computers
• Set the TTL back to usual setting.
• Ran Microsoft Best Practice Analyzer and noted suggested configuration alterations
• Checked health of DAG and replication of databases
• Troubleshooting of issues with Outlook and Outlook OWA

Microsoft Network/System Administrator

Confidential, CA

Responsibilities:

• Microsoft network engineer responsible for all phases of infrastructure, architecture and systems planning and strategy, as well as managing implementation and maintenance and troubleshooting.
• Contributed to strategic planning and network implementation.
• Designed and implemented LAN, WAN, and VPN networks using Microsoft networking environment
• Microsoft Network Maintenance and Troubleshooting, including the Exchange server farms and messaging systems.
• Administered Microsoft Windows Servers OS (Active Directory, Exchange Email and Messaging system), Microsoft Workstations and network security devices for student as well as faculty users.
• Responsible for hardware and software applications for workstations, servers (HP and Confidential ).
• Collaborated with department leaders to assess network capacity needs and maintain asset inventory.
• Provided and applied network access, security, software update and usage policy, (Symantec Endpoint Protection 10, WUS Server, GPO and Network access)
• Performed hands-on administration, monitoring, and troubleshooting of mobile devices, access points and printers on the Microsoft network, Windows servers and Exchange servers.
• Performed a multiple administrative task in ECP and administering the Users, SFB, Password, Exchange and Security Management.
• Implemented single-sign ON Authentication method with Office 365 and configured DirSync and ADFS for Active Directory Synchronization.
• Troubleshooting Experience with Outlook, Exchange server, ActiveSync and OWA.