Senior Systems Analyst/Technical Writer Resume Pittsburgh, PA - Hire IT People

SUMMARY:

Technical Writer with 20 years of experience successfully supporting the software development life cycle from gathering requirements to analyzing database fields and tables by working closely with developers, QA, SMEs, client support, and clients to ensure documentation and data is clear, concise, and understandable to all levels of business.

TECHNICAL SKILLS:

Software Skills: Expert in Microsoft Office with focus on Word and Excel Advanced use of Microsoft TFS, Visio, Visual Studio, SnagIT, Doc - to-Help, Outlook, and Adobe Acrobat

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, PA

Senior Systems Analyst/Technical Writer

Responsibilities:

Created user guides and release notes for desktop software programs, web-based software programs, and mobile apps by working with SMEs, clients, and BAs.
Created formal requirements documents using a Microsoft Word template.
Created Product Backlog Items (PBIs) using Microsoft Team Foundation Server and Visual Studio
Produced report descriptions, materials, and workflow processes for joint venture
Provided analysis of database content and mapped fields in UI to tables in databases

Confidential, Pittsburgh, PA

Technical Writer/Business Analyst

Responsibilities:

Analyzed and documented EDI 837/835 billing and claims processes, 270/271 eligibility and benefit requests, and HL7 ADT events for communication between a variety of hospital systems
Assisted in analysis and documentation of data mappings of EDI X12 5010 changes for Health Claims billing
Analyzed and documented business requirements for development to meet “Meaningful Use” and CCHIT of EHR compatibility of core product as mandated by the Centers for Medicare & Medicaid Services (CMS)
Added configuration information for Microsoft SQL 2005 and 2008 databases, Mirth Server open source product integration, eprescribing solutions, and Visio process workflows and architecture design to installation documentation
Compiled release notes and user documentation for both printed manual (PDF) and online help (CHM) using Doc-to-Help

Confidential, The Woodlands, TX

Technical Writer/Delivery Analyst

Responsibilities:

Provided guidance and quality assurance to a group of offshore technical writers in the creation of over 75 Standard Operating Procedures (SOPs) and Process Flows for an internal Learning Administration project
Worked closely with Instructional Designers, Developers, and Business Analysts
Reduced delivery time by 72 months on above-mentioned project
Completed 350 SOPs and Process Flows for six-month Learning Management project to consolidate redundant processes of all four divisions of an International Energy Client
Reduced delivery time by one month
Created real-time Process Flows and Test Scripts to assist in needs analysis of clients to identify whether to transition or transform processes
Fine-tuned processes for HR, Benefits, and Payroll developed by Business Analysts for three Fortune 500 financial institutions
Improved Payroll Process SOPs and Process Flows initially created by offshore writers for an international soft drink client

Confidential, Houston, TX

Technical Writer

Responsibilities:

Created and revised Flexible Spending Account (FSA) documentation for healthcare benefits administration through SME interviews, review of Federal regulations, review of requirements documentation, and end-user testing
Created and revised Technical Manual detailing hardware and software specifications for implementation of software package on a DEC Basic platform
Created release notes and revision tables for FSA, Claims and Benefits Administration, and Technical manuals identifying bug fixes and updates
Used Adobe Acrobat and CD duplicator to create PDF versions of manuals for shipment to clients
Created initial online help content for newly developed Web healthcare benefits administration software using HTML Transit

Confidential, Houston, TX

Manager, Customer Support/Trainer/Technical Writer

Responsibilities:

Created style guide for corporate and client documentation
Created and revised user manuals for commercial OB/GYN, Gynecological, and Echocardiography reporting and image/video clip database management software
Trained and supervised customer support personnel
Developed materials and provided user software and hardware at client sites
Maintained customer and troubleshooting databases
Provided telephone hardware and software support to over 5,000 clients worldwide
Maintained all FDA compliance documentation for products deemed medical devices
Provided UAT and QA testing and documentation for all products

Confidential, Houston, TX

Computer Technician

Responsibilities:

Installed and configured computer equipment including scanners and printers for staff
Provided on software to staff
Presented computer and internet safety information to staff

Confidential, Alvin, TX

Computer Technician

Responsibilities:

Installed and configured both Windows and Apple computer hardware and software
Maintained over 700 computers on high school campus
Lead software classes for staff

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Senior Systems Analyst/technical Writer Resume

Pittsburgh, PA

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