Systems Analyst Resume Cincinnati, Ohio - Hire IT People

SUMMARY:

Accomplished IT professional with over Twenty years of experience in the configuration, design, support and administration of information systems. In - depth expertise in the implementation, analysis, optimization, troubleshooting and documentation of desktop, network, and trade floor systems. Comfortable operating in a wide range of platforms and environments. Effective communicator - proficient in being able to explain complex processes in easy-to-understand terms to end users. Proven track record for diagnosing complex problems and consistently delivering effective solutions in high-stress environments.
Systems Integration/MigrationDisaster Recovery PlanningCisco Certified Meraki Network Operator
Problem Identification & AnalysisBusiness Process OptimizationUser and Support Guides
Network AdministrationProject ManagementApplication Administration
Office Wide Builds and Rollouts Telecom AdministrationSystem and Network Upgrades

PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati, Ohio

Systems Analyst

Responsibilities:

Install, setup, and configure all new equipment being distributed in Confidential corporate home office.
Perform phone and PBX setups, moves, configurations and troubleshooting on all Rolm, Avaya, and Cisco Akkadian phone systems.
Responsible for the setup and configuration of voicemail accounts.
Work on the setup, configuration and deployment of Cisco routers and switches.
Work as a member of Macy’s national on-call team handling and resolving high priority tickets for store level issues up to and including complete store outages.
Ability to install, setup, test, and configure POS registers.
I have successfully completed the NCR POS rollout in multiple Macy’s store locations.
Traveled to remote sites to troubleshoot and bring up stores that were down due to network outages.
Certified as a Cisco Meraki Network Operator - CMNO Number 006259
Excellent communicator that always puts the customer first.
Have had all high performing and exceptional reviews on all my job performance grades since being with Confidential .

Confidential, Cincinnati, Ohio

Trade Floor Support Analyst

Responsibilities:

Provide time-sensitive hardware, application, network, and market data support.
Responsible for the day to day support and operations of 2 high level trade floors that use multiple trading platforms and numerous trading, weather, and analytical applications such as Bloomberg, Reuters, ICE, Canax EasyTrade, Commodities Desktop, Thomson One, and Fidessa.
Install, setup, and configure all IP telephones, dealer boards, and IPC turrets and telecommunications equipment.
Manage all IT Computers, servers, and assets in compliance with company standards using Active directory, Group Policy, SMS2003, and SCCM 2007/2012.
Solely responsible for the successful project management, design, configuration and build-out of 4 trade floors from the ground up.
Work as one of the few company Blackberry administrators to create, manage, and support Blackberry telephones using Blackberry Enterprise Server 10 for both AT&T and Verizon.

Confidential, Cincinnati, Ohio

Network Analyst

Responsibilities:

Worked as the project manager on two major office reconstructions consisting of the design, placement, and layout of the server room and all relevant IT equipment.
Planned, coordinated, and implemented multiple NetWare and Microsoft server operating system upgrades without any service disruption.
Managed the company migration of Norton Antivirus software to McAfee Antivirus.
Developed and managed a monthly ticket report for our department that I was responsible for updating and delivering to management each month.
Managed all software and hardware rollouts in four separate locations throughout the Midwest.
Upgraded infrastructure to 100Mbps, significantly improving network performance.
Consistently exceeded company service level agreements for the past 11 years.
Recognized for saving the company over $80,000 dollars by uncovering overages charged by vendors.

Confidential, Cincinnati, Ohio

System Support Specialist

Responsibilities:

Given the responsibility of being the first Health Alliance technician appointed to work on-callsupporting critical hospital information systems.
Sole point of contact responsible for the distribution and management of all IP addresses throughout the company.
Team lead responsible for all helpdesk employees.
Maintained accurate, complete and up-to-date inventory records of all computers and equipment.
Planned, created, implemented, and managed the network access request process for The Health Alliance.
Performed diagnostic testing on PC and Mainframe equipment and insured printers were operational at all times.
Responsible for the installation, configuration, and upgrading of software, as well as the setup and troubleshooting of all equipment.
Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.