SUMMARY:

• Promote optimal performance, reliability, and security across core business systems
• Microsoft Certified professional - Microsoft Technology Associate certified (Windows server administration) & Sun Java certified.
• Highly proficient in a wide range of computer software, including file versioning software, metadata management software, windows 7 - 10, Mac, Windows server 08 - 16, among others.
• Capable administrator who understands the need for strategic plans, proper resource allocation, production methods, and leadership to coordinate people and resources.
• Excellent ability to use logic and reasoning to identify issues within a project and remedy those weaknesses until they become strength
• Results-driven professional offering a progressive, seven-year career in information technology.
• Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.
• Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.
• Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.
• Installation and upgrade of computer systems, software and appliances
• Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
• Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
• High Security consciousness regarding Computer intrusion and vulnerabilities.
• Install and manage Firewall to prevent Intrusion from Malicious attack / traffic
• Email migration from one client to another
• Testing & Troubleshooting computer and corresponding devices, Active directory, DHCP, DNS, EPIC, Web development, Graphics design, Project Management, Primavera, System Administration, Software/hardware installation, Vendor Relations, Strategic Planning, Resource Allocation, Effective Communication, Team Leadership, Business Continuity, Data Backup & Recovery, Security, Networking (Lan/Wan), Cloud computing, Microsoft office, Java, HTML, Windows server 08 / 12, Database management and Fast learner, AWS, Email migration.

TECHNICAL SKILLS:

Platforms: Windows, Mac OS X;

Software: Microsoft Project, Microsoft Office (Word, Excel, Outlook, PowerPoint, Project), Office 365, Primavera, Epic system EHR, Squarespace, Wix, Dreamweaver, Open source, DNS, DHCP, Active directory, Windows server 08, Windows server 12, windows server 16, AWS

Languages: Java, HTML, PHP

PROFESSIONAL EXPERIENCE:

Confidential, Lewisville, Texas

System Administrator / Technical support

Responsibilities:

• Successfully directed the on-time, on-budget completion of company-wide upgrade to Windows 10 and Office 365 impacting more than 50 onsite staff and five remote employees.
• Administered users and computers on windows server 12 and introduction to server 16
• Initiated transformative IT policies designed to harden system security, including enhanced measures for password requirements and user access.
• Spearheaded new procedures for Help Desk documentation, enabling the development of a comprehensive knowledge base of common issues and solutions to improve Help Desk efficiency.
• Install and managed Firewall to prevent Intrusion from Malicious attack / traffic
• Daily Troubleshooting of computer systems, printer and other appliances.
• Installation of New system's and upgrade of software and devices

Confidential, Plano, Texas

IT manager / Technical Support Specialist

Responsibilities:

• Played an instrumental role in companywide migration from legacy customer relationship management (CRM) system to Salesforce.com by providing end-user and support.
• Developed step-by-step manuals for end-users to ensure a seamless transition following application upgrades.
• Installing and upgrade of computer systems and software's within organization
• Install and managed Firewall to prevent Intrusion from Malicious attack / traffic
• Email Migration

Confidential, New York

Technical support / IT Manager/ System admin

Responsibilities:

• Windows administrator with experience configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure.
• Managed users and computers on windows server 12
• Strong analytical skills; able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues.
• Experience providing windows support to maintain systems in world-class production data centers.
• Daily Troubleshooting of computers and office peripherals

Confidential

Technical support / IT Manager / System Admin

Responsibilities:

• Quickly learned and master proprietary applications.
• Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction surveys.
• Install and managed Firewall to prevent Intrusion from Malicious attack / traffic