Professional Summary

Highly experienced Microsoft Windows System/Network Administrator with strong background in systems operations and support, voice and data network deployments, upgrades, migrations, and advanced level technical support. Innovative strategist known for ability to support critical projects and deliver outstanding results. Skilled in collaboration and relationship building at all levels of the organization, team leadership, and project management. Recognized for meeting customer needs. Expertise in:

• Site Administration
• Operations Efficiency
• Network Security
• Disaster Recovery
• System Performance
• Vendor negotiations and contract management
• Procurement of IT assets
• Creating IT roadmaps, goals and annual budgets
• Technical and business knowledge

Technical Skills

• Platforms/OS: Windows Server 2000/2003/2008 R2/2012, Cisco UCSM, VMWare VSphere ESXi 5.0/5.1/5.5, VMWare VCenter Server, Citrix, Exchange 5.5/2003/2007/2010, SQL Server 2005/2008, Blackberry Enterprise Server, Rightfax
• Software: Active Directory, VMWare VCenter Converter, Cisco WebEx, Cisco Vcenter Protect, Citrix Metaframe/XenApp, Avamar, Data Domain, Networker, DNS, DHCP, SQL Management Studio, SSRS, Ghost, SMS, SCCM, Verizon Access Manager, Symantec Backup Exec, NTFS, Microsoft Outlook, Word, Excel, Access, PowerPoint,
• Voice: Definity G3si, s8730 IP PBX Switch, Avaya Site Administration, Call Vectoring, Intuity Voicemail, Modular Messaging, Call Management Systems, CMS Supervisor, Call Accounting systems

Professional Experience

CONFIDENTIAL

Senior Systems Admistrator

Management of 1000 plus server environment including various operating system support, Vsphere virtual server builds upgrades and monitoring, P2V migrations, Cisco UCS Manager ESXi host builds, firmware upgrades and hardware monitoring, MS Security patching utilizing Vcenter Protect, HP Insight Manager monitoring and resolution, Backups/restore procedures utilizing EMC Networker, Avamar and Data Domain, Citrix Administration, Active Directory group/user permissions, resolving Service Now user requests and incidences.

CONFIDENTIAL

Provider - sponsored health maintenance organization HMO ranked as the 15th best Medicaid Health Plan in the country by the National Committee of Quality Assurance.

Manager

• Managed local administration of Windows Server and Avaya Telecommunications systems. Maintained Active Directory, Exchange, SQL, SSRS, Rightfax, NTFS, logon and security permission sets for new hires, changes and terminations. Controlled Blackberry Enterprise Server BES accounts and synchronizations. Administered Avaya PBX hardware, Avaya Site Administration ASA vectors, vdns, and skill sets, and Modular Messaging accounts. Maintained system backups and disaster recovery plans.
• Led multi-million dollar project with participation and guideance in separation of corporate infrastructure, building new data infrastructure and migration from Avaya to Cisco phone system platform. Required buying all new hardware, software licenses, desktops and laptops for over 200 employees. Identified vendors, built successful relationships, executed and managed new contracts. Negotiated co-location contracts, and controlled cloud-based services. Directed external project manager and 30 engineering consultants. Completed in 3 month time frame.
• Served as project lead for physical move to new building, including building selection from IT perspective.
• Received formal recognition for leading disaster recovery project to recover from water damage to MDF room brought all systems back online within 24 hours.
• Helen S. Gividen 502.298.2722 hsgividen gmail.com Page Two

Supervisor

Managed technical support staff for 200 employees. Provided advanced remote and desk-side support for hardware, software, printer, network access issues. Monitored Windows servers for performance and stability. Repaired hardware failures, isolate software conflicts, resolved local connectivity issues, open/track trouble tickets. Rebuilt systems, upgraded, migrated, and performed patch management, deployed packages with SMS / SCCM. Installed and upgraded software, applications and products. Provided support for Symantec MS Forefront anti-virus software. Served as user administrator for various 3rd party applications, tracking software license. Developed and maintained system documentation. Trained and mentored technical support staff, assigning tasks and providing ongoing, on-the-job . Consulted with corporate management on network enhancements and issue resolution.

Technical Support Analyst III

Maintained network and troubleshot infrastructure, hardware, and software issues for 100 users. Performed daily administration functions, password resets, and file server maintenance. Resolved system and network connectivity issues. Managed work orders, assisted with network equipment service, and updated documentation related to problem and solution analysis. Maintained backup and restore operations utilizing Symantec Backup Exec. Provided support for telecommuters utilizing VPN and Citrix. Performed add, moves, and changes of employee equipment.

CONFIDENTIAL

Network Administrator

Monitored, installed and distributed new software, ghosted and created images, and provided general desktop support. Provided full administration of Novell v3.12 network.

CONFIDENTIAL