SUMMARY:

• 25+ years of experience in the telecommunications field, with over 9 years in management of an IT/Telecommunications networks. I am a Cisco Certified Field Engineer and Project Manager for all delicate and highly time sensitive deployments.
• Worked throughout troubleshooting VoIP, IPT, TDM switches, wireless mediums, optical/electrical transmission, and Data/IP infrastructures, in multi - vendor environments. Microsoft and Cisco IPT certified. I am currently studying for my AWS (Amazon Web Services) and Skype for Business s.

PROFESSIONAL EXPERIENCE:

Confidential, Allen, Texas

Sr. Cisco (IPT) UC Engineer/Solutions Architect

Responsibilities:

• Principal IPT Architect on greenfield IPT deployments, verified BOM/SOW, migrated users, acted as Telecommunications (IPT) Manager on upgrades for multiple companies/clients from whatever version they were currently on to the most current of 11.5. This includes all core UCM applications along with value add applications such as Singlewire Informacast. Created UCCX scripts and XML files for multiple sites and locations. Collapsed two EU clusters into one for software, maintenance and timesavings. Architect and Implementation Engineer for new North American cluster. Re-engineered dial plan so calls would pass seamlessly between Europe, North America and Japan. Senior Architect of complex and completely new global Cisco Unified Communications Platform and migrated users from Unity to Unity Connection. Assisted Principal Telepresence Engineer on the implementation and integration into the UC environment.
• Saved a national retail company more than $2.5 Million USD by consolidating telecommunication environments and an automobile manufacturer $1.2 Million/yr. using UCCX and XML for their contact center needs.
• Reintroduced a National Retail chain to their UC environment. Restoring and repairing SRST functionality saving the company hundreds of thousands of possible lost revenue, deploying Jabber, correcting anomalies in the Unity Connection platform so that they could start using it to its full potential including VM to Email. Isolated and lead on licensing issues that were strangling the network. Re-Engineered their UC network for a more fluid approach and streamlined it for troubleshooting and trained their internal personnel so that they could support future emergencies and growth.
• Worked on clients with as few as 50 employees to Fortune 50 companies with 20K+ employees.
• Migrated and consolidated two European clusters and migrated users. Redesigned the architecture of a new cluster for the North American division.

Confidential, Dallas, Texas

Sr. Cisco (IPT) UC Convergence Engineer

Responsibilities:

• Work independently on specialized IPT deployments that required a personal touch. Work as the lead or within a team environment as support.
• Act as the next level of IPT support for field engineers that may need assistance with troubleshooting or trouble isolation.
• Deployed UC suite of products in virtual environments using Cisco UCS C200/C210 M2’s at multiple locations.
• Part of the team that engineers and implements Tandberg and Telepresence Video conferencing solutions.
• Deployed CUCM 7.1.3/8.0/8.5/8.6 at multiple customer sites.
• Knowledge transfer and exchange so that Engineers could support platforms after my departure.
• Maintained, corrected, and updated skill sets of the Engineers on the CUCM 7.x/8.x and Unity/UConn 5.x/6.x/7.x/8.x platforms.
• Architected, deployed, scripted, and trained customers on UCCX 5.x/7.x/8.x platforms.

Confidential, Fremont, California

Sr. Cisco (IPT) UC Network Engineer

Responsibilities:

• Directly responsible for the day-to-day support, maintenance, billing, and ordering of Voice (IPT) infrastructure.
• Architected, upgraded, installed, and maintain various CallManager (IPT) platforms using CUWL (CUCM 5.x, 6.x, 7.x)
• Remotely support all clients on any platform or appliance related to the installation.
• Upgraded several Cisco platforms to the most current OS and version. (Unity, CRS/IPCC, Presence, MP Express)
• Architected and upgraded Unity VM platforms from 4.2 to 7.0.
• Engineered, installed, and maintained Voice Gateways using Cisco 28xx/38xx routers with FXS/FXO and MPLS infrastructures.
• Installed, integrated, and configured VG224 for POTS/Fax use.
• Introduced and integrated CUPS, CUMA, Cisco MPx, and UCCX servers.
• Installed and optimized the 2960/3560 PoE Switches, using separate VLAN’s for voice, data, wireless, and QoS.

Confidential, Pleasanton, Ca

Sr. UC (IPT) Voice Engineer

Responsibilities:

• Senior IPT Lead Engineer during client/customer consults.
• Engineered, installed, and maintained various CallManager IPT products (4.1, 4.3, CUCM 5.0, 6.0, 6.1)
• Remotely support all clients on any platform or appliance related to the installation.
• Upgraded several IP/PBX (IPT) to the most current OS of 6.1.2.
• Engineered and deployed several Unity VM platforms; CUE, 2.0, 4.2, 5.0.
• Engineered, installed, and maintained Voice Gateways using Cisco 2811/3825 routers with FXS/FXO and MPLS infrastructures.
• Installed, integrated, and configured VG224/VG248 for several clients.
• Introduced and integrated CUPS, CUMA, Cisco MPx, and UCCX servers for expert configuration.
• Deployed and trained on the use of CUVA, BAT/TAPS, AutoAttendant, and Attendant Console.
• Installed and Engineered 2960/3560 PoE Switches, using separate VLAN’s for voice, data, wireless, and QoS.
• Installed and Engineered Ironport Web Series Security appliances.
• Assisted on the install and integration of Xmedius Fax server.
• Engineer, implement and maintain WLAN Controller 4402 and 4404 for all our clients. Created SSID’s, introduced LEAP/PEAP, AAA, MAC, or web authentication.
• Site survey and install LWAPPS in best locations for premium radio/RF coverage.

Confidential, Chicago, Il

Telecommunications (IPT) Engineer

Responsibilities:

• Consulted to Confidential Business and Confidential (Now AT&T Wireless) throughout CONUS and Puerto Rico.
• Prime on all Cisco 2811 Router (OSPF)/3560 PoE Switch design, engineering, and implementation.
• Personally engineered, implemented, and installed a new Nortel CS1K VoIP telephony solution.
• Architected and deployed several Cisco CallManager 3.x and 4.x unified communications platforms with Unity.
• Engineered, Negotiate leases, contracts, and purchases with various vendors for VoIP (IPT) equipment, MPLS, bandwidth, support, and data equipment.
• Assisted IT implementation teams with the LAN/WAN configurations.
• Optimized Digit translations for traffic shaping and financial benefit.
• Project managed major implementations, such as CUCM (IPT) and UMTS deployment.
• Wireless VoIP/Data/H.323/G.711/G.729) and engineering.
• Troubleshoot and managed day-to-day operations of the CUCM/DMS300/CS2K to meet or exceed SLA’s.
• Coordinated efforts related to projects and translations changes amongst 20 employees at International/Domestic locations (Hawaii, LA, NYC, and London).
• Mentored, assisted, and taught digit Translations to Engineering/Trouble Management Center/Sales Dept.

Confidential, Moorestown,NJ

NOC Manager/Project Manager

Responsibilities:

• Managed 30 employees for 24/7 NOC operations.
• Managed and maintained annual budget of $20 Million USD.
• Mentored, instructed, and assisted switch engineering group.
• Maintained and configured DMS 100/250 switches using translation tables and built techniques for Digit Manipulation and E911.
• Oversaw the implementation of Cisco routers/Firewall/VPN installation for the NOC and TSR groups.
• Performed technical Interviews, salary negotiations for new hires, vendor negotiations, technical partner on procurement of new software and hardware, and participated in budget planning.
• Encouraged an appealing, functional, efficient, and energetic, work environment.

Confidential

Telecommunications Contractor

Responsibilities:

• Managed the NOC/Engineering in several countries, throughout Europe, with an average 25 personnel per site.
• Performed contract negotiations, assisted in budget planning.
• Maintained the IP infrastructure for VPN and internal communications.
• Maintained several GSM/TDMA MSC/VLR's with XA-core front ends and HLR switches.
• Single point of contact for the NOC and Nortel TAS.
• Directed/taught/mentored employees on all facets of the DMS: data fill, LCR configurations, and fault isolation.
• Member of EuroTAS and supported customers remotely.

Confidential, Belleville,IL

Responsibilities:

• Maintained the Defense Systems Network (DSN) and its associated SL-100 CO equipment.
• Maintained the main distribution frame by installing, removing, and relocating wiring telephone numbers, data and/or voice circuits, and alarms.
• Maintained current listing of spare and defective circuit packs.
• Manipulated software to move, add, change, or delete (MACD) telephone numbers and options, switching routes, city trunks, and tie lines
• Performed preventive maintenance inspections using IAW applicable technical guidance manuals.