SUMMARY:

• Solutions - oriented IT Asset Specialist with notable success in the strategic planning, acquisition, development, analysis and implementation of procurement solutions in direct support of business objectives.
• Asset Inventory management skills
• Solid working knowledge and understanding of current IT technology
• Experience with IT Service Management, including Service Desk, Asset Management and Change Management
• Knowledge of contract regulations and laws (i.e. Microsoft and Adobe Enterprise licensing)
• Solid analytical and problem solving skills
• Strong customer service and communications (verbal and written) skills

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Hardware/Software Lead Asset Analyst

Responsibilities:

• Responsible for overall guidance, governance, and processes to manage hardware and software asset capabilities to support USPS HUD client
• Primary responsibilities included
• Software License Management
• Hardware Asset Management
• Software License Compliance
• Lease and Depreciation Management
• Hardware Warranty Management

Confidential, Gaithersburg, MD

Asset Management SME

Responsibilities:

• Developed and validated processes and procedures in support of Asset Management (in Service Now)
• Provided oversight of the daily and long term management of all IT supported software and hardware assets
• Monitoring and recording IT inventory,
• Reporting levels to appropriate parties,
• Reporting and remediating issues that might impact related data integrity, and
• Implementing procedures for tracking company assets to ensure quality control throughout their lifecycles
• Served as the senior IT Service Management expert in resolving Asset Management issues and in day to day Asset Management related collaboration efforts with other IT organizations

Confidential, Herndon, VA

Consultant

Responsibilities:

• Maintained responsibility for supporting hardware and software asset lifecycle for Enterprise clients in dynamic and mobile environment
• Administered enterprise asset tracking systems
• Provided troubleshooting to ensure proper operation and performance of asset lifecycle service

Confidential, Rockville, MD

Process Manager

Responsibilities:

• Served as a functional lead on key Asset Management processes that span across the overall Information Technology (IT) landscape
• Served as subject matter expert for applicable processes - staying current to industry standard/practices
• Owned applicable Work Practices (WP) and was responsible for ensuring that the processes (for tracking assets) were followed across IT
• Determined corrective actions or processes that were not followed
• Conducted annual document review of WPs and took appropriate actions
• Drove culture of continuous improvement for the process - by working with internal partners and customers
• Served as “process champion” for developing a future “to be” vision for the process
• Stayed abreast of changes to licensing and contractual obligations affecting IT assets
• Explored opportunities for maximizing/exploiting unused or partially used IT assets to achieve full efficiency
• Oversaw continuous improvement efforts, coordinating with the customers, vendors, IT Leads
• Developed strategies and external relationships to implement plans for recycling, or otherwise sell obsolete/aged assets
• Assisted in forming procurement strategies to optimize technology spend across the organization.
• Performed all job responsibilities in consultation with and under the general direction of the Sr. Director of IT

Confidential

Sr. Inventory Control/Logistics Analyst

Responsibilities:

• Served as the Asset Administrator for eTASK (IT’s Siebel Employee Relationship Management (ERM) system)
• Planned and implemented the eTASK categorization system so that accurate information was inputted into the system in a timely basis
• Managed the eTASK database including inputting data, creating and running queries and reports, analyzing queries and reports, escalating discrepancies, and performing other database management tasks in a timely manner, as necessary
• Planned, monitored, and recorded software licenses and/or hardware assets to ensure compliance with vendor contracts.
• Researched, recommended, and purchased assets for the company, received and tagged the assets, and input information about the assets into eTASK including the product, purchase date, vendor, manufacturer, and warranty information in a timely basis
• Drafted, negotiated, and reviewed documents, such as RFPs and contracts for purchases, warranties, and service agreements with vendors
• Supported customer relationships, research questions, and provided answers for asset-related matters
• Worked with customers, vendors, IT Leads to review End User License Agreements (EULA) to ensure compliance
• Assisted IT Leads with pricing, terms, and conditions of contracts with vendors
• Provided IT asset financial data for insurance purposes
• Made recommendations regarding asset-related policies and procedures
• Conducted and reported asset reconciliation and audit activities on a timely basis
• Occasionally travelled to remote offices or sales meetings

Confidential

Technical Support Specialist

Responsibilities:

• Project Manager for Summer 2003 new hardware roll-out to external Sales Force. Planned complicated system implementations and configurations to include network-based applications. Provided expert technical knowledge, and mentoring to second level technicians. Assisted and/or took control of system level tickets, from the second level technicians, as necessary based on the situation.

Confidential

Application Specialist

Responsibilities:

• Maintained and administered internal Interactive Voice Response System. Maintained, modified, and extracted data from various databases such as Paradox, Oracle, and Access.