SUMMARY:

• Professional with ten plus years of experience in computer network and security engineering with combination of technical and project management experience, able to lead a design of network architecture or justifying a revenue - impacting change event to a highly-valuable customer. Able to liaison between engineering and business personalities to communicate needs and influence to mutual benefit, Adept in writing technical SOPs, policies and procedures, analysing data, creating reports, delivering presentations and facilitating classes.

TECHNICAL SKILLS:

Switching: - Cisco, Cisco Nexus, Dell, Force 10, Foundry and HP switching

Routing: - Cisco, Foundry and Enterasys

VPN Technology: - Cisco VPN Concentrators, ASA, Dell and Sonicwall

Security: - Symantec, web sense, LogLogic

Voice: - Linksys, Nortel BCM, Cisco IPT Basic

Load Balancers: - F5 BIG IP LTM, Cisco ACE

Managing Tools: - CISCO Works, What s up Gold, HP Open View, HP NNMi, Cacti, CISCO WAN Manager, MRTG, CA Spectrum, Riverbed OPNet

MIS tools: - MS Visio, MS Excel, Power Point, MS Project etc.

PROFESSIONAL EXPERIENCE:

Confidential, Bensalem, Pennsylvania

Network Project/Program Consultant

Responsibilities:

• requirements development and scope management project schedule development, management and tracking resource management and time tracking project financial management and tracking project risk management - project issue management project communication / reporting management
• Responsible for overall success of the project and/or program including fulfilment of the client business and technical requirements and adherence to the approved project scope and budget
• Consistently execute according to the Verizon Delivery Methods cantered on the PMI delivery model
• Develop strong professional relationship with client stakeholder(s) consistently demonstrating knowledge of the client business/industry, knowledge of Verizon's Professional Services offering
• Consistently represent self as the delivery leader

Confidential

Technical Manager

Responsibilities:

• Designed and implemented three (green field) automobile plants in Chongqing, China with investment up to $2 billion (USD).
• Designed and implemented five (brown field) sites in Thailand, Vietnam and South Africa.
• Lead auditing the network infrastructure related to plants and offices of FORD and its Joint Ventures.
• Capacity planning for the entire network infrastructure of FORD as PGA (Profit growth for all) and Better Plans for year 2012 and 2013
• Performed Datacenter migration to centralized location in NA to minimize the support cost
• Upgraded the EoX network devices and comply with the industry best standards
• Network infrastructures standardization are revised as per industry best practices
• Asset management and build centralized CMDB
• Worked on risk identification and mitigation plans
• Implemented BYOD (Bring your own device) and refreshed the wireless setup.
• Designed the disaster recovery setup for plants in China, Thailand and South Africa
• Closely worked with the application teams and assist them in deploying the applications binding with network infrastructure.
• Extensive experience in operating global delivery models, had worked for global delivery center. Experience in managing third party vendor
• Excellent relationship management skills, ability to balance the discussions between employees and the strategic partner resources
• Proven project management, time management and conflict resolution/management skills
• Demonstrated leadership and decision-making skills
• Proficient in the development and use of scorecards to evaluate results according to service level agreements and related performance metrics/measurements
• Outstanding interpersonal, analytical, listening, communication, presentation, organizational, facilitation, and financial skills
• Owned and controlled the Change management as per ITSM policy
• Ability to establish and drive change management with the Strategic partner in support of key initiatives through leadership, coaching and communication
• Have an analytical persuasion and having strong attention to detail and had delivery-focused approach.

Confidential

Assistant Manager - Enterprise Network and Security

Responsibilities:

• Led the network operation centre of Ingram Micro
• Redesigned the data centre of Ingra Micro as a part of Data centre consolidation
• Supported the office expansion and relocation of Ingram Micro
• Commissioned new WAN links with BT and Sprint, did link migrations for Verizon
• Deployed latest wireless technology for Guest and Internal users
• Supported critical financial application migrations and required load balancer changes be rolled out on (ACE and F5) load balancers
• Designed new sites in Americas, Philippines, China and Germany for Ingra Micro.
• Actively worked with the service providers for link up gradations and migration
• Provided tactical solutions to minimise the bandwidth usage by tuning the traffic
• Removed/decommissioned the EoX devices and provided the dollar impact to the business.
• Weekly and monthly reviews and discussion with the leadership teams of Confidential and Ingram Micro to track the GAP’s along with project status.
• Supported the critical migrations and up gradations as part of the change and Problem management.

Confidential, Plano, Texas

Project Manager - Network Infrastructure

Responsibilities:

• Oversight of all installation activities, including requirements gathering, scope management, resource organization, task prioritization, scheduling, and achieving quality and security objectives on schedule within budget.
• Translate a wide variety of customer needs/requirements into detailed proposals and project plans to meet customer requirements
• Handle multiple projects at the same time, and travel to project sites as needed to ensure quality, on time, on budget installations.
• Implement, use and manage standard project management practices in the integrated security system industry, including design, engineering, installation, commissioning and technical standards compliance
• Coordinate all project resources, including company staff and both labour and equipment vendors, including guiding,, coaching and mentoring all staff involved in projects.
• Maintain accurate and up to date records of job status, job changes, material flow and other control records.
• Maintained contact with customer to ensure customer satisfaction on all assigned projects.
• Execute all work in accordance with state and local regulations, general best practices as well as company health and safety policies and procedures.
• Proactively communicate project requirements and needs to project team and wider organization as required to ensure project goals for deliverables, schedule and budgets are met.
• Manage the QA/QC process to ensure project delivers effective security and other project goals, including specific deliverables for all systems, devices, and components.
• Identify, evaluate and recommend technologies and innovative uses to address physical security applications to risk-based needs

Confidential, Woodcliff Lake, NJ

Network Consultant

Responsibilities:

• Worked on Project Design and Implementation
• Detailed designing, technical consulting and implementation services.
• High Level Design, Low Level design and Acceptance test planning for Data Networks
• Directed and guided complex network implementations.
• Design, Installation, configuration and testing for Data Network for complex and heterogeneous networks
• Prepare BOM, design documents, drawing and technical presentations to customers
• Site survey and assessment as per questionnaire
• Multisite network rollout as per the LLD
• WAN link commission and up gradation of China Telecom, China Unicom, BT MPLS and point to point links
• Physical installation, staging and basic configuration as per the implementation/LLD and integration testing
• Worked on High end technical consulting assignments
• Leadership in handling technical issues and escalations.
• Closely worked with functional Project Managers and customer technical authority and ensured smooth delivery of project deliverables.
• Ensure GE Quality process and best practices are adopted to deliver the assigned responsibilities
• Flexible in managing situations and issues with leadership skills.
• Self-motivated and provided extra mile to achieve the goals and objectives of the group.
• As a team player and helped to share/exchange knowledge for overall team skill up gradation
• Extensive knowledge of Campus/Enterprise Data Centre, LAN & WAN technologies.
• Products - Cisco Switches, Routers, Wireless and FW All switches and routers for enterprise
• Complex LAN and DC switching infrastructure with high availability, LAN QoS
• Designing solution architecture for networking and unified communications infrastructure based on Gigabit Ethernet, L2/L3 Switching, STP, QoS, VLANs VTP, LAGP, PagP
• Configuration and Troubleshooting of Ethernet switches
• Worked on Network Managing and Monitoring Tools: HP Open view (especially the Network Node Manager), MRTG, What's Up Gold, Concord, Network Intelligence, Solar Winds Orion, Cisco Works, Network Vantage, Cisco works WLSE, Packet Capture
• Wireless - Wireless LAN with secure access (guest net)
• Provisioning of networking resources for different networking solutions and services
• Diagnose network problems and provide fixes, work-around

Confidential, Richardson, Texas

Project Manager - Network Infrastructure

Responsibilities:

• Building and follow up a detailed deployment project plan for business deployment.
• Plan and Scope Project activity
• Tracking and addressing project issues and action items
• Coordinating the administration of the project
• Monitoring critical path of project activities and institute risk management initiatives
• Project risk and issue management, quality assurance
• Maintained project documentation
• Reporting out weekly and monthly progress to customer and internal teams
• Creating documentation to identify defects and mitigation procedures
• Designing the network infrastructure in coordinating with functional teams (server, security, network - data and voice groups and also the application teams).
• Preparing FMEA to avoid any single point of failure on the infrastructure
• Implemented service improvement plans as a code of best practice
• Worked with Internet service providers for the project in finalizing the required links with RFQ, RFP and signing SLA’s

Confidential

Project Manager - ITIL Process Consulting

Responsibilities:

• Executed end to end consulting projects based on ITIL / ISO 20000
• Conducted ITIL programs at all levels and active involvement in development and maintenance of course materials
• Facilitate integration of tools, processes and SLA / KPI’s
• Define measurement framework for SLA/KPI’s
• Active contribution in Pre-sales activities and customer relationship management
• Contribution in sales and brand building
• Ownership of client engagements and quality deliverables
• Travel to customer locations globally / domestic
• Contributed best practices to knowledge repository
• Mentoring ITIL consultants
• Executed end to end consulting assignment which includes Gap analysis, Process Definition, implementation road map and auditing
• Knowledge on Application Maintenance lifecycle and Transition
• Experience in interaction with clients
• ISO/IEC 20000 Implementer / Lead auditor
• Experience to other related frameworks and standards like Six Sigma, BPMS, lean and COBIT etc.

Confidential

Project Manager - Information Security

Responsibilities:

• Building and follow up a detailed deployment project plan to meet business requirement
• Defining scope and charter of the projects
• Tracking and addressing project issues and action items for Project governance
• Coordinating the project management/administration
• Monitoring critical path of project activities and initiate risk management initiatives
• Adhering SOW’s and IT Computation documentation
• Project risk and issue management, quality assurance
• Maintaining project documentation
• Preparing FMEA and RACI to define work scope and responsibilities
• Work breakdown structure
• Reporting out weekly progress to customer and stakeholder
• Monitoring the critical paths of the project
• Worked with financial management for budgets
• Creating documentation to identify defects and mitigation procedures
• Details estimation, feasibility study, RFI, RFP, RFQ, BOM, negotiations, Procurement of hardware/software etc.

Confidential

Network Operation Lead - NOC

Responsibilities:

• Designed and Staffed newly created organization including identifying positions required, job responsibilities, candidate selection, conducting interviews, offer decision.
• Managed and mentored a staff of 10 engineers including coaching, reviews, and career development
• Continuously worked toward enhancing organizational excellence for staff as well the accuracy of our network tools.
• Developed and improved procedures and process flows related to troubleshooting network / service affecting issues,, element configuration, and all interaction between Data Networking Engineering & Operations, NOC and other organizations.
• Key resource on the Catastrophic Failure team providing feedback and reporting to prevent future occurrences, utilizing network tools as well as syslog’s. Identified and implemented productivity opportunities and efficiency gains through the daily interface with Field Operations as well as Tier2 and Tier3 support.
• Responsible strategic contact for problem escalation process regarding critical failure occurrences. Engaged key personnel required to identifying Root Cause and implement corrective action.
• Heavy interface with vendors ensuring adherence to SLA performance metrics (Sprint, AT&T, Cisco, BT).
• Established Best Practices as well as authored detailed design documentation and operations procedures.
• Implemented change requests originating from Engineering Dept.; insuring accurate documentation, start and completion times and back out plans were in place.
• Responsible for resolution of all system faults and network problems. Preformed the functions of a Call Center as well as a NOC, following initial call/ticket via Remedy through resolution “I owned the issue” (Cradle to Grave).
• Ensured closed-loop communications providing timely updates regarding trouble resolution to appropriate organizations via pager.
• Produce reports on NOC performance and outstanding issues
• Participated in weekly internal review sessions with market representatives regarding network access, availability and performance.

Confidential

Lead Data Centre Operations

Responsibilities:

• Experience in Computer Network and Security engineering including designing and managing global data centers of multi tires DC, with 24x7x365 productions support.
• Extensively worked on network consolidation, migration and re-engineering projects.
• Experienced in installing, configuring and upgrading of routers, switches, ASA and Firewall. Standardizing and hardening of network and security devices as per the guidelines.
• Extensive experience in building data centers and hub/IDF rooms as per industry standards with multi tire redundancy planning to avoid any single point of failure.
• Experience in installation and configuration of routing protocols
• Installed and configured Cisco Routers (2800, 3600, 3800, and 7200)
• Installed and configured Cisco Switches (2900, 3500, 3700, 4000, 4500 and 6500)
• Configured and managed wireless LAN with WLC and WAP (Cisco Aironet)
• Well versed in WAN and LAN connectivity.
• Configured HSRP, VRRP and GLBP on Cisco L3 Switches and Routers
• Worked with the CISCO URT (User Registration Tool) similar to VMPS
• Worked on CISCO IGX (Access and Core) and MGX WAN Switches.
• Worked on BIG IP F5 LTM Load balancer, Cisco ACE and worked on creating VIP, Nodes, Pools, Persistence, I Rules, Static and Dynamic LB algorithms, Monitors, Profilers, TMOS and Hot fix up gradation and migration.
• Worked with multiple vendor products like Force10, Enterasys, Foundry switches, routers and security products, Linksys, Motorola, D-Link Routers and Net Gear,. Worked on 26 different vendor products.
• Knowledge on audio and video conferencing, POLICOM devices and Radvision. Configured and provided technical support on the same.
• Monitoring and managing the WAN links, coordinated with the ISP to maintain up time as per defined SLA’s
• Implemented and worked on monitoring tools like
• Designed and demonstrated BCP and DR planning for an Organizations.
• Worked with the CMR tool like Kintana 2.0 (for Change Management).
• Managed Shared Data Center operations with full accountability for the cost-effective, on-time management of data functions with a focus on input/output trade data supporting the worldwide financial industry.
• Developed and revised departmental procedure manuals to assist staffs in all aspects of Data Network operations.
• Generated weekly and monthly statistical and department performance reports for senior management review.

Confidential

Senior Network Engineer

Responsibilities:

• LAN/WAN level 3 support (diagnose and troubleshoot layer ongoing problems)
• WAN troubleshooting and coordinating with ISP
• Worked on Cisco 3800, 3900, 1800 and 7200 Series Routers
• Worked on 2960, 3750, 4500, 4600, 6900 Switches
• Coordinating with Server and Security teams in re-designing the existing architecture as a service improvement plan
• Senior Network Engineer responsible for Project Support, Project Delivery
• Reporting of network outages and maintenance
• Preparing the RCA and RCCA on the issues
• Monitor Network using HP Open view, 3Comm Network Manager, Cisco Works and Sniffer
• Consult for internal departments for purchase of new network-dependent applications or infra
• Maintain Configuration, Documentation (VISIO’s) and Records Management
• Worked on HP blade servers and switches

Confidential

Network Engineer

Responsibilities:

• Designed and implemented Core Network solutions, including EIGRP for WAN/Internet Service Provider of 120 plus financial clients.
• Created detailed project plans for all major network projects to ensure management approval.
• Configured ASA and Nortel Contivity Extranet Switches for new VPN clients.
• Worked with newly acquired companies to integrate LANs across IPsec VPN for file sharing and piloting of VoIP phones.
• Provided support to Help Desk for complex/major network problems.
• Change executer for the network and security changes in the infrastructure (Change Management)
• Extended my support in designing and deploying of new and renewing the datacenters
• Managed the Network routers, switches and security appliances
• Providing the weekly and monthly issue tracker and updates to the senior management (CTO and CIO) of the organization

Confidential

Network Engineer

Responsibilities:

• Responsible for designing and implementation of customers network infrastructure
• Help negotiate hardware, software, and circuit contracts for customers
• Redesign customers office copper and fiber cable plant for scalability
• Configure Cisco VPN 3000 Concentrator to allow VPN clients
• Configured and implemented Remote Access Solution via VPN and IP Sec tunnels
• Implement Cisco ASA, Routers and L2 and L3 switches
• Network Assessment and Documentation (including technical, operational, and economic assessment)
• Implemented Cisco Secure Access Control Server (ACS 3.0)
• Redistribution of routing protocols
• Network Migration
• Build and maintain Visio documentations for Clients