PROFESSIONAL SUMMARY:

• I have over 22 years of diverse IT professional experience in large and small corporate environments in user - focused Laptop/PC/Mobile Device/Server/Network Administration and the delivery of beginning-to-end technical expertise and support and User demonstrated by:
• Large-scale (5000+ employees/10,000+ nodes) Windows/Intel and Apple MAC OS workstation/server/network support
• Hands-on experience with Active Directory, Windows 2012/2008/2003 Server, Exchange Servers, Backup Technologies, Antivirus, DNS, Bitlocker and PointSec encryption technologies, VMWare, PowerShell, SAN/Storage, GPO, Remote access utilities
• Nationwide IT class support and trainer responsibilities
• Project Planning/Project Management
• Full Mobile Device and VPN technologies support
• Network/local print server, printer, and queue support
• RADIUS/WiFI troubleshooting and support
• Assist in developing hardware and software standards
• Windows and Mac OS imaging using WDS, PXE/OSD, MDT, Ghost, WINPE and DeployStudio
• Full hardware repair (in and out of warranty)
• Full support to CEO/executives, work-at- home users, traveling salespeople, and everyone else
• Decades of experience in fast-paced environments with constantly changing priorities and deadlines
• Workstation/Server Data recovery
• Data encryption installation, recovery, and troubleshooting

TECHNICAL SKILLS:

Workstations: Lenovo ThinkPad series, HP Elitebook, HP Compaq desktops, Dell Laptops and PC s, Toshiba, Motion Computing tablets, Apple Macbook Air and Air Pro, iMac all generations, iPad all generations, iPhones, Blackberry, Android mobile devices, various Toshiba, HP, Dell, and Lexmark network printers, HP scanners, Cisco 7942 VOIP phonesServer and switches: HP NetServers, HP Compaq 1850 and 3000 series, Cisco Catalyst 2900, 5500, 7000 series switches, routers, hubs, Kentrox CSU/DSU

Workstations: Windows 10/8/7 Enterprise and all earlier versions back to MS-DOS 3.x, Mac OS 7-10 (Yosemite), IOS 9.x and all earlier versions, Android Lollipop and all earlier versions

Server: Windows Server 2012/2008/2003, Unix, Novell 4.11, 4.1, 3.1

Workstations: MS-Office Professional 2013 and all earlier versions, Microsoft Lync, Skype for Business 2015, GoToMeeting, Visual Studio, Salesforce, Bitlocker, Pointsec, Business Objects, SQL Server Management Studio 2014 and earlier, VPN apps such as Cisco AnyConnect, Lotus cc:mail, Symantec Endpoint Protection/Antivirus, McAfee, PC Anywhere, Service Center, Business Wise, OnTrack, Scorecard, Avaya CMS. All available commercial Adobe applications including Photoshop and Creative Cloud 2015 (suite of 20+ Adobe apps) and all earlier versions, Oracle Financials, SQL Server, ODBC configurations, Oracle clients, Maas360, BOCRIS, RUMBA, Toad, AbleBits, ESSBASE, dozens of additional Excel add-ins including PowerPivot, PowerQuery, hundreds of proprietary applications, Asset Insight, HP Asset Manager, VMWare, e-Learning Suite, Java Runtime Environment and Java Development Kit (all versions), Verint, Tivoli Remote Control, RCUtils, Remote Desktop Connection

Server/Other: Active Directory & support tools, Microsoft Exchange Server 2013 and prior, QIP (for DNS), SMS, Citrix, NetBackup, BackupExec, ARCServe, GDisk, iTunes (all versions), iCloud, USMT, Microsoft App Catalog/Software Center, PXE/OSD, MDT, Ghost, DeployStudio

PROFESSIONAL EXPERIENCE:

Confidential

IT Systems & Desktop Support Analyst

Responsibilities:

• Comprehensive all-tier (1-3) level support: Assist clients with the installation, configuration, and ongoing usability of desktop/laptop computers, mobile devices, peripheral equipment, and applications.
• Office and client management duties.

Confidential

Senior IT Systems & Desktop Support Analyst

Responsibilities:

• Comprehensive all-tier (1-3) level support: Assist clients with the installation, configuration, and ongoing usability of desktop computers, mobile devices (including BYOD), peripheral equipment, and hundreds of applications.
• Troubleshoot network, software, and printing problems. Able to handle most user and server issues before escalating.
• Serve as an escalation point for all Associate Techs. Consolidate and teach improved processes to the team.
• Install software and updates on desktops, laptops, and servers.
• Workstation and server hardware repair and upgrades. Assemble server racks and install servers.
• Network switch and server room cable management. Troubleshoot patch panels and data drops end-to-end.
• Play an active role with Senior Systems Engineers on projects; i.e. planning, delivery of solutions, system migrations, VM configurations, workstation migrations.
• Exchange Server general administration.
• SCCM workstation installation and configuration.
• Active Directory scripting, OU/container configuration and maintenance (users/security groups/computers).
• Liaison with vendor representatives when resolving mission critical software and hardware problems; i.e. data circuit issues, network switch and network firewall installations and troubleshooting.
• Diagnose system emergencies when they arise and persevere until they are resolved.
• Physical setup and/or moving of all workstations.
• Perform virus/malware detection and removal.
• Member of national PrintOps team responsible for configuring and supporting all local/network printers.
• Perform network and local backups. Resolve backup issues and perform restores.
• Multi-phase data recovery of workstation and server SATA and SSD hard drives.
• Bitlocker and Pointsec encryption software installation, configuration, and recovery procedures.
• Procure hardware and software using set policies and standards.
• Asset management using HP Asset Manager.
• Oracle Server/Oracle Client /SQL Developer installation, configuration, and support.
• SharePoint and Active Directory fileshare configuration and support.

Confidential

IT Systems Administrator/Netops/Network Admin

Responsibilities:

• Novell and Windows Network administration and support.
• Server (Wintel and UNIX) and IVR platform hardware/software support and repair including SCSI/RAID hard drive arrays.
• Network switch, patch panel, data drop installation, troubleshooting, and repair.
• Comprehensive all-tier level support for all client workstations: installation, configuration, and ongoing usability of all desktop computers, mobile devices, peripheral equipment, and dozens of applications.
• Data circuit troubleshooting and repair.
• IT resource usability/performance report generation/Oracle database support.
• FoxPro software coding and debugging.
• Create and maintain NT user ID’s, create mailboxes, grant permissions to domain resources.