DISA TIER 3 HW/SW Engineer (Mid-Shift Lead) Resume

SUMMARY:

A customer - oriented and certified Information Technology Specialist with 14 years of extensive experience providing system administration and user support in both government and commercial settings. Very proficient with system and component repair for a broad range of server, desktop and laptop systems. Has a great knowledge of various software applications, and development utilities. A dynamic team player with strong organizational skills, and has ability to succeed in demanding environment.

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows Server 2003/2008/2012 , Red Hat Linux 5/7, Windows 7

Applications/Knowledge: Microsoft Office 2007/2010, Microsoft SQL Server 2005/2008, Cold Fusion 10, Bitlocker, Altiris, Citrix, Oracle 11g, Remedy Action Request System, NetIQ, Solar Winds, VMware ESX 5, HP Site Scope, Microsoft Hyper-V, Amazon EC2, Windows Azure, Active Directory, Trend Micro Deep Security, F5, DameWare, RDSP, Python Programming, Powershell

Hardware: System Analysis, Networking, LAN/WAN, TCP/IP Protocols, Dell Power Edge 1650 servers, TCP/IP, Cisco 2500 series Router and 1900 series switch, Cisco IOS, IBM LS20 Blade Servers, Dell Power Edge R420, Dell Power Edge 2950, Dell Power Edge, R620, Dell Power Edge R715, Oracle SunFire X4150, Oracle SunFire X4170, Oracle Thin Clients

PROFESSIONAL EXPERIENCE:

DISA TIER 3 HW/SW Engineer (Mid-Shift Lead)

Confidential

Responsibilities:

Responsible for the uptime of 37 CONUS and OCONUS sites.
Helped to ensure that network and data integrity comply with DISANet guidelines.
Provide daily patch reports and status updates to client project managers and supervisors.
Provide ongoing hardware and software support for local and remote clients.
Perform software installs and updates via SCCM (System Center Configuration Manager)
Monitor and troubleshoot NIPR/SIPR server issues via HP Site Scope.
Administer Windows Active Directory objects.
Manage servers via Hyper-V cluster
Server maintenance (Storage space issues, operating errors, recover server crashes)
Remediate server vulnerabilities to stop threat of attacks on applications.
Apply the latest STIGs via ACAS.
Resolved issues related to Thin Clients and RDSP servers.
Troubleshooting enterprise software applications (RDSP)
Laptop configuring/reimaging

DISA NOC Technician

Confidential

Responsibilities:

Provided support to customers who may have issues regarding equipment on the network.
Tracked problems using a ticketing system (Issue Tracker).
Monitored all equipment and system failures, applications settings, and configurations.
Monitored LAN/WAN links to ensure quality connectivity throughout the secure network.
Monitored remote sites to ensure availability with HP OpenView, Cisco Call Manger and Solarwinds.
Resolved LAN/WAN equipment failures through efficient problem resolutions.
Adhered to all rules and processes set forth by DISA and DKW Management.
Supported all quality assurance checks on required deliverables.

Network Engineer II Lead

Confidential

Responsibilities:

Configure and setup user accounts, Enterprise Mail Accounts on both classified and unclassified networks. Install necessary approved hot fixes and service packs. Analyze and diagnose system failures to determine their causes and make written recommendations for corrective actions. Manage and monitor the Automated Messaging Handling System (AMHS) to include system maintenance and detections of non-deliverable notifications (NDNs) and reject messages. Monitor the network health by using What’s Up Gold. Document and maintain procedures taken to research, troubleshoot, test, and resolve support.

Senior System Administrator

Confidential

Responsibilities:

Deployed IBM Blade center infrastructure with LS20/HS20 blades running VMware vSphere5.
Designed high-availability production systems utilizing VMware vSphere to cluster services.
Maintained FISMA compliance utilizing SCOM, WSUS and Retina to detect vulnerabilities.
Tested and applied the latest security compliant patches to servers and workstations
Complied with all Air Force IA guidelines and procedures to ensure the safeguard of sensitive information
Maintain network and PC preventive maintenance logging efforts to ensure network and data integrity
Provisioned SANs using IBM Storage Manager, EMC, and associated vendor products.
Implemented fault-tolerance exploiting technologies including f5 labs Big-IP load balancing.
Integrated MS SQL Server/Oracle 11g services into clusters for development and production use.
Managed and configured Amazon EC2 and Windows Azure cloud environment.
Primary administrator for cloud server builds, firewall settings, and Identity and Access Management accounts.
Supported remote users over VPN with DameWare and Bomgar
Unlocked user accounts

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship