Technical Support Engineer Resume

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support Engineer

Responsibilities:

Perform technical support via email, telephone, and onsite on proprietary parking equipment, Parking Access Revenue Control Systems, and commercially available network equipment necessary for interaction between parking equipment and PARCS server. Duties included troubleshooting hardware, software, and wiring. Also troubleshot License Plate Recognition systems and their connection to PARCS system. Created and updated documentation as necessary.

Confidential

Technical Support Engineer

Responsibilities:

Perform technical support via email, telephone, and onsite on proprietary parking equipment, Parking Access Revenue Control Systems, and commercially available network equipment necessary for interaction between parking equipment and PARCS server. Duties included troubleshooting hardware, software, and wiring. Also troubleshot License Plate Recognition systems and their connection to PARCS system. Created and updated documentation as necessary.

Confidential

Contract Operations Technician

Responsibilities:

Experience building router configurations on both customer and network circuits and perform regroom activity on both narrow band transport, switched, and data circuits on Alcatel, Cisco and Juniper routers and Tellabs DCCS.
Extensive experience troubleshooting circuit issues both remotely and in a field environment using INTAS, router interfaces and configuration, and field test equipment.
Works with peers and other technical assistance teams to assist with install, regroom and trouble resolution activities.
Familiar with BGP, EBGP, OSPF, MPLS, static routing and other routing and routing information protocols, including VPN / VPRN, DNS, NTP, and CDP.
Extensive understanding of LAN and WAN technology. Knowledge of basic switch and narrow band transport topology.

Confidential

Network Operations Specialist, Field Services Network Technician

Responsibilities:

Responsible for installation, maintenance, and break fix of cisco routers, switches, and WAPs; HiCom PBX systems, TDM; Avaya PBX systems, both TDM and VOIP; installation of MDT system and Motorola Two Way Radio systems; maintenance, troubleshooting, and break/fix of Confidential owned 45Mbps microwave system.
Project Coordination: Performed duties of Network and Telecommunications Specialist during all aspects of several network installations, both new build and rebuild of existing facilities. Liaison between Confidential facilities personnel and various telephone/cable providers for installation of equipment necessary for internet and voice requirements, including optical and traditional copper high speed circuits; PRI, CO, and DID trunks. Coordinated with various contractors for installation of infrastructure cabling. Installed necessary network router and switches to provide network connectivity. Installed PBX and made necessary connections.
Maintenance: Coordinated with network engineers for configuration of new devices used for refresh of existing network devices. Removed, decabled, and decomissioned routers and switches; replaced with newer equipment, redressed cabling, and performed necessary asset tracking workflow.
Break/Fix: Troubleshooting, repair, and replacement of cisco routers, switches and WAPs; HiCom PBX systems and components; Avaya PBX systems and components; Motorola Astro radios and associated equipment; Harris 6GHz company owned microwave system.

Confidential

Network Operations Specialist

Responsibilities:

Network Monitoring: Monitored X.25 LAN/WAN IP, Microwave and SCADA networks using various network monitoring tools. Acted as liaison between Confidential and various telephone companies to coordinate testing and repairs of telephone circuits.
Troubleshooting: Performed loop testing of telephone circuits, CSU/DSU, router interfaces, and microwave system using out - of-band management.

Confidential

Network Integration Specialist

Responsibilities:

Integration: Created project plans for upgrading and allowing access to county owned devices through state owned client PCs. Assisted county personnel in rebuild and redesign of servers and NDS trees.
Installation: Installed cisco routers and PCs in county prosecutor offices for access to Child Support Enforcement activities.