Tier 2 - Backup Support Resume Cincinnati, OH - Hire IT People

SUMMARY:

Strong computer skills and ability to learn and support varying applications and systems.
Years of experience in different IT environments.
Excellent customer service and troubleshooting skills

WORK EXPERIENCE:

Confidential, Cincinnati, OH

Tier 2 - Backup Support

Responsibilities:

Worked with Datto, DPM, and other backup/disaster relief solutions for multiple clients.
Performed troubleshooting that involved network issues, application errors, and VM snapshot issues.
Worked with SQL queries to assist in DPM management.

Confidential

Tier 1 - Service Support

Responsibilities:

Supported multiple different Healthcare clients using Connectwise and Landesk.
Responsible for client account creations through active directory, and medical records applications.
Managed ticket queue and answered incoming calls to resolve client issues.
Remoted into users/servers via Bomgar and Landesk. Pushed scripts and updates via landesk.

Confidential, Hebron, KY

Confidential Service Desk Analyst

Responsibilities:

Supported AS400 accounts and account provisioning through SA Servicenow ticketing.
Assisted users with password resets and using the Courion website for self - service.
Provided technical support for SAP applications on PCs and Pocket-PCs through airwatch support.

Confidential

Assistant Social Media Manager

Responsibilities:

Promoted community growth through social networking initiatives and new forms of web content
Utilized Wordpress, FTP, and HTML to update and publish site content and breaking news updates

Confidential, Columbus, Ohio

Nationwide Service Desk Analyst

Responsibilities:

Diagnosed and resolved application and system issues for users
Provided technical support via inbound call center servicing 100 calls per day on average

Confidential, Columbus, Ohio

Resident Technician

Responsibilities: