OBJECTIVE

• Service - focused SCCM/System Administrator with over 8 years of progressive IT experience.
• Possesses expert level knowledge within Microsoft operating systems and Windows technologies.
• Skilled in problem solving and troubleshooting with demonstrated ability to enhance and improve existing procedures and practices.
• Proven abilities in planning, implementing and supporting IT infrastructures in enterprise environments.
• Highly effective Confidential performing core technical roles independently or in cross-functional teams to meet organizational needs.

SUMMARY

• 7 years of SCCM experience
• 4 years of patch management experience
• 3 years of Orchestrator (SCORCH) experience
• Configuration of MDT 2012 and MDT 2013
• Design, build and implementation of new infrastructure of SCCM
• Full Configuration of Configuration Manager 2012
• Experience on SCCM 1511, 1607 and 1610 versions
• Experience with Microsoft’s Server 2012 R2, 2012, 2008 R2, 2008, and 2003 Operating systems
• Experience on Windows 10 Image creation, customization Planning and Deployment
• Configuration Manager Patch Management
• Configuration Manager Client Health Troubleshooting
• Configuration Manager Operating System Deployment
• Configuration Manager Software Distribution
• Configuration of Internet Based Client Management for Configuration Manager
• Full Configuration of Service Manager 2012
• Full Configuration of Orchestrator 2012
• Profound knowledge of networking protocols like HTTP, SMTP, SSH
• Orchestrator Runbook Creation and integration with other systems
• Packaging with SMS Installer and Wise Packaging Studio
• Knowledgeable in batch and Power Shell scripting
• Knowledgeable in Windows deployments and user data migration
• Experience with Microsoft’s SQL, Active Directory, Group Policy, DNS, DHCP, IIS
• Experience with Microsoft Windows 8.1, Windows 8, Windows 7, Vista, and XP desktop operating systems
• Experienced with systems management tools such as Microsoft’s SCCM, SMS, WSUS, Intune
• Familiarity with SCOM concepts like SCOM Solution Accelerators, SCOM Connectors
• Knowledgeable in basic personal computer hardware, operating systems and cabling
• Excellent written and verbal communications skills
• Proficient in:
• Microsoft Word, Excel, and PowerPoint
• Adobe Acrobat, Photoshop, and Premiere
• Firefox, Internet Explorer, Chrome, and Netscape browsers

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Intune Engineer

Responsibilities:

• Provide support services to Intune and Integrate with SCCM to create a Hybrid Environment.
• Support with MAM with Enrollment (Intune) and MAM without Enrollment (Azure).
• Assist Customers with setting up their on-premise Active Directory to Microsoft Azure Active Directory.
• Advised on configuringIntuneand Azure Conditional Access Policies.
• Provide support and manage the policies being applied on to the various complex MDM infrastructure.
• Enrolls, configures, product tester, applies polices to user account profiles, troubleshoots both hardware and software wireless issues that arise across multiple mobile OS and IOS platforms that include Windows ruggedized warehouse handhelds, smartphones, Apple Iphones, Ipads, corporate-owned, BYOD - Bring your own device, Dell PCs and laptops.
• Provisions, manages, supports, product tests, installs both standardized and proprietary software utilizing the MAM - Mobile Application, MDM - Mobile Device in Intune
• Console Administrator creates user and smart groups, email and application profiles in the Intune Console
• Troubleshooting, Diagnosis and Mitigation of Service Requests for MicrosoftIntune, Microsoft Azure, SCCM and Microsoft Office 365.
• Enables, disables, performs adds, moves, and deletes transactions to user accounts, unlocks and locks passcodes, password resets for Corporate and BYOD employees in LDAP, Active Directory and Active sync management.
• Programs mobile hotspots, wi-fi, cellular data, text messaging, vpn, network connection settings on ATT, Sprint, Verizon service provider’s phones and devices.
• Processes all ticket transactions through the Service Now ticketing system.

Confidential, San Francisco, CA

Sr. Windows/SCCM Server Administrator

Responsibilities:

• Managed Banking Environment Servers.
• Fixed the Vulnerabilities in Servers through Patching for a FDIC Audit and got 100% clear environment.
• Provided best practice guidance on setting up and maintaining a solid patching solution using SCCM 2012 R2.
• Managed both Production and Non Production Environments in SCCM.
• Implemented new patching standardization and procedures utilizing WSUS and SCCM 2012.
• Setup and configured SCCM Operating System Deployment (OSD) for Windows XP and Windows 7, this also included managing all task sequences/images for the different HALs on XP as well as Windows 7.
• Developed and executed on enterprise workstation imaging / deployment methodologyfor Windows 7 and Windows 10.
• Planning and executing Windows XP to Windows 7 migration(PC refresh) across the sites for American Express and handling communications
• Creating APP-V packages and deploy them with SCCM Infrastructure, for factory related applications that have issues with normal package functionality
• Ensure smooth functioning of SCCM daily operations covering services like Software distribution, Patch management, Inventory & Asset Management and reporting
• Oversaw group policy and reviewed existing polices and proposed changes to increase performance and efficiency.
• Create PowerShell scripts to expand the functionality by enabling tags on alerts based on Alert Object Name.
• Managed 65000 user base from SCCM 2012 R2.
• 3rd and Architect level Support to local SCCM Administrators and Desktop Engineers of SCCM 2012 OSD project with New, Refresh and Reload scenarios.
• Created customized reports utilizing SQL/SQL Reporting services to help assist on making better business decisions.
• Software Inventory, Patch Management and Software Distribution using SCCM 2012 R2 for both Windows and Mac Environments.
• Implemented changes that resulted in Server Environment patch compliance reaching 97%.
• Created a PowerShell script that remotely detected WMI issues from a list of machines and repaired WMI if necessary. This resulted not only in patch compliance going up, but less help desk calls as well.

Confidential, Tampa, FL

Sr. SCCM Consultant

Responsibilities:

• Deployed and fully configured in depth System Center 2012 Configuration Manager R2, Service Manager R2, Orchestrator R2 in environments ranging from 3,000 - 100,000+ Clients and 3,000 - 180,000 users.
• Completed 30+ Configuration Manager implementations and 15+ Service Manager implementations and 5+ Orchestrator implementations.
• Established All Roles along with optimization of SQL and SAN.
• Implemented Custom Orchestrator runbooks with integration packs for SCCM 2012 and SCSM 2012 and custom PowerShell commands.
• Deployed System Center 2012 Operations Manager with basic configuration.
• Helped develop concepts and conducted knowledge transfer sessions on all aspects of SCCM 2012 (Software Updates Management, Software Deployment, Image creation and Deployment, Client Health, and RBA), SCSM 2012 and Orchestrator.
• Support SCCM 2012 R2 and SCCM 2007 in two separate production environments.
• Responsible for patch compliance on workstations using tools such as SCCM and WSUS
• Act as tier 3 support for SCCM related issues including patching, image deployment, and SCCM client issues.
• Package applications for deploying with and without SCCM.
• Create PowerShell and batch scripts to automate tasks such as adding printers, creating excel reports, and making configuration changes to applications.
• Responsible for creating and maintaining multiple production images using SCCM with MDT.
• Create SQL scripts to gather reporting information on SCCM PCs.
• Creating SQL Server Reporting Services reports using report builder.
• Patch management, update and application packaging and distribution, operating system deployment (OSD), IT system security related issues, threat mitigation and reporting, analyzing data to spot trends, managing patches for software s, data collection and reporting.
• Responsible for in-depth knowledge, maintenance requirements, and system configuration of operating systems, servers, and applications to ensure the operational capability of the Command’s IT networks.
• Responsible for reaching over 96% patch compliance on active PCs.
• Implemented changes to the images that resulted in 30 minutes less manual work after the image is deployed.
• Alter the UDI configuration file to fix a domain login issue during deployment and keep technicians from selecting wrong items such as OU or domain resulting in hours saved per failed deployment.

Confidential, Seattle - WA

SCCM Administrator

Responsibilities:

• Responsible for duties related to patching workstations and servers with SCCM 2012 including communicating patch schedule, scheduling server downtown, testing patches, deploying patches, and troubleshooting issues.
• Deployed and fully configured System Center 2012 Configuration Manager and Service Manager.
• Assisting the help desk in ticket resolution for SCCM related issues as tier 3 support including patching, image deployment, and SCCM client issues.
• Configuring and administrating Microsoft Intune for patching / antivirus for the small offices.
• Creating and maintaining documentation relating to SCCM 2012 and patching procedures.
• Creating SQL Server Report Services (SSRS) reports using Microsoft SQL Server Report Builder.
• Creating configuration items & baselines to report on and enforce particular settings such as forcing Wake on LAN, reporting on application version compliance, and evaluating particular registry settings.
• Creating PowerShell scripts to automate tasks such as creating html and excel reports, detecting PC information from a list of machines, troubleshooting and fixing PC issues.
• Deployed System Center 2012 Operations Manager, Virtual Machine Manager, Data Protection Manager, and Orchestrator with basic configuration.
• Utilized Review, Parallel, and Manual Activities within Service Request and Change Request for Service Manager 2012.
• Provided highly technical and/or specialized guidance concerning automation solutions to complex information processing problems related to the distributed computing environment.
• Responsible for Planning, designing, implementing, troubleshooting, and providing recommendations for Enterprise LAN improvements based on customer requirements and new technologies.
• Implemented changes that resulted in workstation patch compliance going from 87% to 97%.
• Created a PowerShell script that remotely detected WMI issues from a list of machines and repaired WMI if necessary. This resulted not only in patch compliance going up, but less help desk calls as well.

Confidential, Lisle - Illinois

SCCM Support Engineer / OSD Deployment Team

Responsibilities:

• Assisted a worldwide manufacturer of consumer packaged goods that acquired another global manufacturer in migrating from two separate infrastructures into one. This consisted of helping resolve SCCM issues caused by the migration and configuring / deploying OS to standards of both companies. Due to the customer’s large level of satisfaction I was requested for two additional opportunities resulting in about 20 weeks of billable work.
• Implemented, configured, and trained administrators on SCCM 2012 R2 along with features such as OSD, asset intelligence, software update point, and reporting services in order to manage systems Confidential remote sites that have minimal technicians available.
• Responsible for internal IT support functions such as data and information backup, internal desktop support, server support, network infrastructure and internet connectivity.
• Developed, implemented, enforced and communicated security policies and plans for data, software applications, hardware and telecommunications.
• Assisting clients in the resolution of problems and issues with automated deployment of standardized and/or customized desktop and server implementation and maintenance.
• Develop and execute implementation plans for the deployment of desktop and server environments using automated toolsets including Intrinsic’s Swimage, Microsoft’s SCCM, and others.
• Provide client on Intrinsic’s Swimage Product from initial setup to final deployment integrated with Microsoft’s SCCM.
• Lead efforts for the testing and remediation of bugs in new releases of Intrinsic’s Swimage product suite.
• Package applications for customers using AdminStudio and InstallShield.
• Deployed Intrinsic’s Swimage product suite for a major non-profit organization in the Chicago area resulting in additional referral business from Microsoft due to the client’s high levels of satisfaction.
• Assisted a worldwide manufacturer of packaged goods in migrating from Windows XP to Windows 7 in very large (40,000 computer) environment.
• Technical lead for creating a customized imaging solution for a large (21,000) employee environment.

Confidential

SCCM/Systems Engineer

Responsibilities:

• Assigned to provide Hyper-V machines to internal clients for testing use. The Virtual Machines are created using all current versions of the Windows Server OS and are updated with the latest patches and service packs. Machines also meet security guidelines established by our team.
• Also maintained the Hyper-V host systems for internal testers. This included building out the servers and then creating each of the Hyper-V machines that would be used on each host. All server operating systems were used for testing, including all Server Core OS.
• Upgraded all Hyper-V host systems to Windows 2008 Server R2 Core for better efficiency and security so the Hypervisor could be run remotely.
• Created all documentation referring to Hyper-V creation, updating and deployment.
• Worked with fellow team members to automate the script deployment process using Altiris so that the scripts can be deployed much faster and require less intervention.
• Maintained SCCM site that’s primary task was to deploy WSUS updates and install SCCM clients on machines.
• Once assigned to a project researching the differences between Altiris and SCCM 2007 in order to eventually replace Altiris Deployment Server with SCCM 2007 or the next version of System Center in a datacenter environment.
• Set up a test environment using Windows Server 2008 with SQL 2008 and SCCM 2007 R2 from and deployed Windows 2008 Server images to test machines. These images were captured and redeployed via PXE.
• Worked with other SCCM engineers throughout the company to become better acquainted with the whole SCCM environment creation process to overcome any setup issues that were encountered. This also included attending a 2 day SCCM seminar which went into great detail on the SCCM process.
• Researched methods to deploy IPAK updates in coordination with image deployments so that software such as IIS, SQL and updates for Windows Server 2003 & Server 2008 could be deployed using Task Sequencer.
• Created packages and programs for use in test deployments.
• Researched and created documentation for deploying WSUS updates in an offline environment.
• Supported the operations, maintenance, modernization, and day-to- day operations of both classified and unclassified networks in addition to supporting exercises and deployments, remote or deployed, while maintaining the basic garrison support requirements.