Highlights

• Desktop support Specialist.
• 12 years experience supporting computer Hardware, Software, and Networks.
• Operating system experience includes but not limited to Windows 2008 Server, 2003 Server, Windows 2000 server, and Windows 2000 professional Window XP, Vista and windows 7 ultimate, home, enterprise and professional.
• Hardware support includes replacement and/ or upgrades of system board hard drives, network cards, sound cards, video cards, memory, processors, power supplies, CD/DVD-Rom drives, hubs and switches.
• Software Support includes knowledge of MS-Office suites, Coral WordPerfect suites, MS-Outlook Norton Exchange server, Microsoft access, MS-fax, Netscape, W-FTP and Internet browser.
• Knowledge of DNS, Active Directory, and DHCP.
• Strong overall knowledge of server hardware and operating systems.
• Hands-on technical knowledge of network and PC operating system.
• Knowledge of both windows integrated and Intel Wireless settings.
• Knowledge of VPN
• Knowledge of VMware installation

CONFIDENTAIL

Helpdesk/Windows Systems administrator

• Daily maintenance of all environmental systems.
• Create new users in both VSphere as well view administrator system on VMware interface portal.
• Create users in active directory as well as exchange servers.
• Maintain file servers to ensure adequate disk space.
• Create retail users on Cisco portal.
• Maintain Websense server as well as managing the websense Triton interface web portal.
• Managing Chat server to ensure adequate disk space
• Maintain backup server to ensure adequate disk space
• Manage SharePoint portal to create new sites as well as assigning adequate policy and permission setting.

CONFIDENTAIL

Application Support/Administrator

• Monitor system applications.
• Add and remove users to and from Microsoft Sharepoint Services.
• Add and remove users to and from Tivoli Netcool Software.
• Add and remove users to and from Active Directory Services
• Application system administrator for Tivoli service request manager.
• Create and assign service request to appropriate teams.
• Provide first and second tier level support to end users for the southern Caribbean nations.
• Apply overnight monthly patches to billing system environment
• Provide daily kaviza citrix support to end users in the southern Caribbean region.
• Worked with senior windows administrator to implement Google app mail into day to day business for corporate IT users.

CONFIDENTAIL

Desktop Support Specialist/Helpdesk Support

• Responsible for issuing and re-issuing laptops to new and existing users.
• Created images for HP laptops Lenovo laptops and Dell laptops as well as desktop images.
• Created task to image desktops/laptops via LANDesk using the company's network
• Troubleshoot both laptops and desktops when requested.
• Took initiative to resolve Gobi mini air card for HP elitebook laptops.
• Responsible for Sprint and AT T activation and deployment of air cards.
• Responsible for creating new users accounts in AD.
• Provided 1st and 2nd level remote phone support for the company's retail, wholesale, and corporate locations.
• Responded to telephone, e-mail, and Web-generated requests for support including problem analysis, initial resolution and/or escalation.
• Used the company's software tracking system to document, assigned and managed issues presented to the support center by the end users.
• Responsible for ordering and issuing mobile devices to all corporate and field users.

CONFIDENTAIL

Client System Services

• Monitor Redwood explorer for possible error as it runs the news paper reports.
• Provided hardware support of Dell Latitude laptops and Dell Optiplex desktops.
• Responsible for the escalation of all corporate communication related issues as they occurred.
• Responsible for creating new users account in all of the sun-sentinel network system.
• Custom configuration and deployment of systems on Windows XP and Windows 2000 Pro.
• Responsible for troubleshooting Desktop, laptops and thin clients.
• Image both laptops and desktops for new employees via pxe booting.
• Re-image or ghost laptops and desktops when they crash.
• Responsible for creating new users accounts in AD.
• Maintained Active Directory for User accounts and desktops/laptops.
• Strong MS Office Suite Outlook Troubleshooting and Support

CONFIDENTAIL

Network Administrator

• Responsible for the company's network system at the corporate office.
• Coordinate with my immediate manager in Michigan on maintaining a healthy and safe network environment.
• In Coordination with LAN director, assist with network software, hardware and problem troubleshooting.
• Installation of personal computer related hardware and software according to schedule.
• Install and configure new equipment
• Maintained desktops, printers, scanners and other hardware peripherals along with software documentation.
• Assisted Users with desktop software when appropriate.
• Responsible for adding new users to the security software as well as formatting swapping cards to enter the facility.
• Responsible for adding and replacing Isonas security card readers.
• Responsible for adding new telephone lines as well as assigning new extension to new employees.

CONFIDENTAIL

Helpdesk Specialist

• Respond to customers request for technical support of emails, internet and phone repair issues.
• Assist customers with setting e-mail profiles and internet settings.
• Implement hardware changeover and software updating.
• Track tickets via company's Heat software system to resolve end users and customers issues.
• Create tickets for Big Brothers and GLS for tracking purposes when the system goes down.
• Grant end users access to Windows, novel GroupWise, Outsmart, and creating user security in Os3 system.

CONFIDENTAIL

Tech Support/Repair Specialist

• Provided support to external customers experiencing internet related issues.
• Responded to customer's request regarding dial-up and high speed internet service.
• Responsible for troubleshooting Microsoft outlook express, Microsoft outlook as well as other email software.
• Used company footprint software to create and track ticket for NOC and Covad DSL

CONFIDENTAIL

Customer Engineer

• Provided Help Desk support for network, applications workstations, terminal, printers, and peripherals.
• Entered all calls in the track-it the help desk tracking software , including detailed information.
• Monitored and tracked help desk requests communicated status of problem resolution with the users.
• Participated in monitoring and maintenance of key system process improvements.
• Managed user, computer accounts and active directory objects.
• Troubleshot and resolved network hardware and software problems.

CONFIDENTAIL

Inventory Specialist

• Assisted customer service in fulfilling doctor's orders.
• Helped maintain a clean and safe environment for all dental implant materials.
• Worked closely with the supervisor on keeping personal records of all products being made.
• Replenished implants as supplies were used by doctors.

CONFIDENTAIL

Production/Operation Supervisor

• Ensured quality assurance of products being scanned.
• Configured MG and Palm pilots used by delivery drivers.
• Worked closely with other supervisors on dispatching drivers out to their routes for efficient and timely delivery.
• Maintained employees' time cards and delivered their time cards to accounts payable department.
• Helped maintained and performed maintenance on scanners used by Loaders.
• Provided weekly reports to immediate managers and directors.

CONFIDENTAIL