SUMMARY:

• With 12 years of IT experience including 10 years as a Windows System Engineer, experienced with infrastructure additions, Exchange email, Windows server data migrations, and disaster recovery solutions. She has designed, deployed, and supported Microsoft
• Server, Active Directory architecture, and desktop services for various clients. s Experienced in desktop virtualization solutions, setting definition, and implementing virtual desktop assets using App - V and Citrix related technologies. She also has an in-depth understanding of industry leading virtualization technologies from both a design and engineering perspective. In addition, she is experienced with SAN Platform Administration backend virtualization and database disk via fiber channel and iSCSI, as well as with Windows/Vmware cluster services, load balancing support and maintenance.
• Racquel has experience monitoring and maintaining VMware Environment, implementing vMotion, DRS, and HA and disaster recovery services, storage space monitoring and allocation, vSwitch configuration and implementation. Furthermore, she has designed, installed and managed System Center Configuration Management Server for WSUS updates, inventory and Software License Management, software packaging and deployment, and has provided remote connectivity for desktop and server support.

PROFESSIONAL EXPERIENCE:

Confidential, Chattanooga, TN

Windows Analyst

Responsibilities:

• Managing remote, collocated data centers and operations via remote access technologies and leveraging “remote hands” resources provided by collocations for system installation, break/fix replacement and troubleshooting
• Infrastructure Implementation, Maintenance and Support of Windows 2003, 2008 Server Enterprise Environment, VMware 5.0-5.5 Support
• Active Directory, User Groups and GPO Security and Management
• McAfee/Trend Micro Antivirus Policy configuration Management and support of 10,000 Windows Physical and Virtual Servers, 7000 Desktops, tablets and Xen desktop infrastructure.
• Design, installation and management of System Center Configuration Management Server (SCCM) for WSUS Updates, Inventory and Software License Management, Software packaging and deployment and provide remote connectivity for desktop and server support for 12 Datacenter sites.
• Installation, configuration and support of SCOM 2010&2012 infrastructure server monitoring, applied baseline alerts and using performance reporting tools, capacity planning, and performance tuning of Windows 2003,2008, &2012 based systems to achieve business required reliability and server performance.
• Back up Engineering support for Vmware 5.5 Infrastructure and Cisco UCS Deployment and Support

Confidential, Atlanta, GA

Systems Engineer

Responsibilities:

• Designed, deployed and supported Microsoft Server, Active Directory architecture and desktop services for various clients
• Hardware and Software purchasing suggestions and implementation
• Windows XP to Windows 7 Migrations
• Vmware infrastructure support and maintenance
• Patch Management
• Server/Workstation hardware support and service

Confidential, Atlanta, GA

VMWare/VDI Engineer

Responsibilities:

• Manage Wellstar virtual infrastructure, VMWare ESXi, Vcenter and VCloud Director 5.1.
• Setup, Provisioning and deployment of 1200 Virtual Desktops on Horizon view 5.2
• Enable Operations Manager to deploy and configure new virtual machines
• Upgraded and Migrated 4.5 Vmware View environment to 5.2 Horizon View
• Reduced and compiled redundant desktop pools
• Account and group management using AD GPO and ZEN Works
• Capacity planning, memory and cpu usage, storage IOPS
• Providing weekly resource utilization reports and infrastructure forecasting, chargeback reports
• Monitoring tools: vFoglight, Xangati
• Capacity tools: vMTurbo, SolarWinds and Veeam
• PowerShell 3.0 pool creation, startup/shutdown scripts
• Create, optimize build processes and deployment tools
• Daily run and maintain of systems including monitoring for system health, performance, and security
• System performance monitoring and capacity planning
• Develop desktop virtualization solutions, set definition, and implement virtual desktop assets using App-V and Citrix related technologies.
• In-depth understanding of industry leading virtualization technologies from both a design and engineering perspective
• Implemented NetApp Storage solution for storage cost reduction, reduplication, low overhead storage and fast provisioning of cloned desktops.
• Able to demonstrate technical capabilities and solution offerings for virtualization in the Data Center, on the Desktop, and in the Cloud.

Koch Business Solutions

Windows Analyst Atlanta, GA

• Configure, monitor, managed and maintain 5,754 KBS Physical and Virtual Servers deploy guests within a virtual farm.
• AD GPO creation, security,patching and management
• PowerShell scripts for AD Groups, cluster and mailbox creations, VMware hypervisor statistics
• Monitor system performance using standard tools (SCOM), creating baselines, planning capacity, and tuning systems to achieve business required reliability and performance.
• Keep current with our various vendors regarding version upgrades and functionality enhancements that may benefit customers and KBS.
• Keep customers up to date and knowledgeable about what is happening with their server(s).
• Collaborate with remote plant personnel, vendors, and other IT teams to provide server support and consultation.
• Respond to ITSM (Remedy) tickets and notifications received to meet business SLA’s.
• SAN Platform Administration backend virtualization and database disk via fiber channel and iSCSI
• Windows/Vmware cluster services, load balancing support and maintenance
• IIS Cluster support and maintenance
• Exchange server 2010 cluster support and monitoring
• Retirement of old HP Proliant 380 servers through P2V conversion
• Remote server support through ILO or DRAC Technology
• Support of Disaster Recovery Data Center, including the roll out of a new server platform (Cisco UCS Blades) remote management model Including maintenance, and monitoring
• UCS Manager and Virtual Center Manager, Storage API Storage tool is a Plus, Storage tool is a Plus
• Working Knowledge on EMC control center, EMC PowerPath, Cisco UCS Manager, Virtual Center plug-in and Add-ons
• Participate in bi-weekly and quarterly patching
• Participate in On-Call rotation

Confidential, Atlanta, GA

VMWare/VDI Engineer

Responsibilities:

• Monitor and maintain VMware View Horizon 5.2 VDI Environment
• Setup, Provisioning and deployment and troubleshooting of 35,000 Virtual Desktops
• PowerShell pool creation, startup/shutdown scripts
• Management of System Center Configuration Management Server (SCCM) and software packaging for VDI Desktops
• Standup, Testing and Deployment of desktop pools
• Manage Antivirus, Desktop OS updates and patches
• Maintain virtual desktop folder organization and snapshop management
• Create and deploy ThinApps and XenApp applications for various departments
• SAN presentation and provisioning for virtual desktop infrastructure
• Cisco UCS Configuration and management for VDI Environment
• Monitor and maintain VMware Environment, implement vMotion, DRS, and HA and disaster recovery services, Storage space monitoring and allocation, vSwitch configuration and implementation.
• Capacity planning and management, infrastructure forecasting
• Vmware SRM setup and Management for DR options
• Create and manage AD user accounts and groups
• Enforce and manage corporate policies using AD GPO
• Xangati and SolarWinds Monitoring
• P2V and V2V Conversions of older HP Proliant Servers
• Manage Virtual Servers, templates and snapshots
• Patch, updates and upgrade management
• Managed, mentored and delegated task to small team of 7 Virtual Desktop Engineers

Confidential, Suwanee, GA

Windows Systems/Desktop Engineer

Responsibilities:

• Designed, installed, tested and deployed Virtual Desktop Environment consistent with Xen Desktop 5.0 and Vmware 4.6 VDI Desktops using Wise Zero/HP Clients using PCoIP Protocol for small group of users
• Managing remote, collocated data centers and operations via remote access technologies and leveraging “remote hands” resources provided by collocations for system installation, break/fix replacement and troubleshooting
• Infrastructure Implementation, Maintenance and Support of Windows 2003, 2008 Server Enterprise Environment
• Active Directory, User Groups and GPO Security and Management
• Exchange 2007&2010 Server Support and management
• Design, installation and management of System Center Configuration Management Server (SCCM) for WSUS Updates, Inventory and Software License Management, Software packaging and deployment and provide remote connectivity for desktop and server support for 12 Datacenter sites.
• Installation, configuration and support of SCOM 2007&2010 for infrastructure server monitoring, applied baseline alerts and using performance reporting tools, capacity planning, and performance tuning of Windows 2003&2008 based systems to achieve business required reliability and server performance.
• Mentor and Manage, and Oversee Desktop Support group supporting 12 remote sites and 500+ desktops
• SharePoint 2007 &2010 management, maintenance and support
• Managed Symantec Endpoint Antivirus Server
• Working Knowledge of Server Threat management Gateway across Clustered environments
• Managed all hardware warranties, software licenses and inventory control for entire enterprise
• Powershell 2 scripts for end user and mailbox creations, AD Group Creations
• Managed and mentored small team of 3 Desktop Engineers

Confidential, Alpharetta, GA

Tech Support Engineer

Responsibilities:

• NOC Center Support and monitoring
• Windows 2003 implementation and Support
• I Mail Server Support
• Support medical transcriptions desktops and software
• Support Internet/Intranet connectivity
• Internal end user desktop and software support

Confidential, Carrollton, GA

IT Support

Responsibilities:

• Provide QA Testing and certifying that all fiber cables met customer specs and qualifications before shipment.
• Managed QC circles to ensure of reduction of cable remakes, scrap reduction and improvement of plant processes.
• Provided network and help desk support

Confidential, Atlanta, GA

Systems Engineer

Responsibilities:

• Infrastructure additions, Exchange email and Windows server data migrations, and disaster recovery solutions
• Designed, deployed and supported Microsoft Server, Active Directory architecture and desktop services for various clients
• Configured, Supported/troubleshoot Cisco routers, firewalls, switches, and VPN concentrators
• Hardware and Software purchasing suggestions and implementation