SUMMARY:

• Demonstrated expertise in computer technical support, network troubleshooting, and systems administration.
• Solid knowledge of all Microsoft desktop (NT4 - Win10) and server (NT4-Server 2012) operating systems.
• Proven proficiency with MS Active Directory tool and features
• Over 15 years’ experience in senior support roles troubleshooting MS Operating System and networking issues (connectivity, group policy and Active Directory, DNS, DCHP, RDP, FTP, TCP/IP).
• Proficient in installing, configuring and troubleshooting internal hardware, software and peripherals.
• Adept Confidential organizing and multi-tasking to complete assignments in a deadline oriented environment.
• Extensive server OS troubleshooting experience including 24/7 on call environments

PROFESSIONAL EXPERIENCE:

Confidential

Systems Administrator

Responsibilities:

• Work on multiple projects to completion such as Win XP to Windows 7 refresh, MFP Printer replacement (multiple sites), Printer Server upgrade, all major software roll outs, and VOIP development and deployment
• Complete domain wide Active Directory clean up/audit of computer and user accounts
• Install and support computer/server hardware and software
• Install and support Cisco network hardware, Dell PowerEdge servers, and HP storage/server
• Support launch of Lync Phone system
• Support VMWare and Terminal Services environment
• Repair and deploys mobile phones
• Manage workload using BMC Remedy for myself and my team to ensure Dell is meeting SLAs for our client
• Create images for new model systems for hardware refresh
• Currently the senior member of the team and as such serves as the final point of escalation

Confidential

Deskside Support

Responsibilities:

• Assisted with hardware replacement project for Covance (data backup and system reimage and troubleshoot)
• Onsite desktop and server support for Jones Lang Lasalle in Atlanta office. ( hardware and software troubleshooting in a Windows environment, network troubleshooting, Riverbed server install)
• Managed and supported Windows Active Directory Group Policy
• Regional onsite support for Confidential &T (Onsite desktop and network support for several offices throughout the Atlanta area. New system setup, hardware and software troubleshooting, data backup and recovery)
• Windows 7 and MS Office 2010 Rollout

Confidential

Systems Administrator

Responsibilities:

• Served as sole support for 50+ users.
• Upgraded network from workgroup to a Server 2008 Domain including configuring Active Directory, Group Policy etc.
• Created and managed user security and distribution groups.
• Desktop and Server OS support and troubleshooting

Confidential

Support Analyst

Responsibilities:

• Served as helpdesk support for users in a legal environment
• Remotely assisted users with all types of tutorial and technical issues (MS Office, VPN connectivity, remote access)
• Managed user and computer account creation and maintenance in Active Directory (Password reset, lock out status, general trouble shooting etc)
• Assisted with all aspects of enterprise document management systems (DeskSite, FileSite, Hummingbird, DM5)
• Extensively supported MS Outlook and Exchange issues.

Confidential

Senior Systems Administrator

Responsibilities:

• Responsible for Windows network support including Active Directory, and TCP/IP
• Provided phone technical support for a 3000+ user network
• Supported MS Outlook/Exchange 2003
• Managed domain trust relationships, DFS replication, etc
• Managed 200+ Dell Microsoft based servers in a lan/wan environment
• Experience supporting servers on a 24/7 rotating oncall basis
• PC imaging and deployment using Symantec Ghost software
• Supported Blackberry Enterprise Server (user creation and administration etc)

Confidential

Systems Engineer

Responsibilities:

• Responsible for Windows network support including Active Directory, DNS, and TCP/IP
• Provided phone technical support for a 5000+ user network
• Traveled Domestically and Internationally to provide onsite support as needed
• Implementation and maintenance of Microsoft Windows Server Update Services (WSUS)
• Managed multi domain forest environment in AD
• Supported Lotus Notes /Domino version 6.5
• Experience supporting Storage area Networks
• Configured and maintained Riverbed Steelhead Network Optimization Appliances
• Configured and maintained BrightStor ARCserve Backups on remote servers

Confidential

PC TECHNICIAN

Responsibilities:

• Designing and constructing custom computer systems according to client specifications.
• Providing onsite and telephone computer technical and software tutorial assistance.
• Network consulting, deploying Frame Relay Architecture using hubs, bridges, and routers.
• Hands on experience in optimizing and upgrading existing computer systems

Confidential

Technical Support Representative

Responsibilities:

• Responsible for providing telephone computer technical support for Compaq and Gateway computer systems and Confidential &T high-speed internet users.
• Assisted clients with all aspects of computer troubleshooting for hardware, software, E-mail and network connectivity related problems.
• Generated sales of appropriate warranty and computer parts.
• Successfully used real time text chat to sale new Gateway computer systems and peripherals.
• Functioned as a technical for Gateway and Compaq sales staff.