SUMMARY:

• A highly experienced IT professional with exposure to various facets of hardware, network and application administration and support.
• Gaining vast experience whilst working at various large companies, I am comfortable operating within an IT assistance environment, with hands on experience in major products and applications. Achieving a bachelor’s in computing and Information Systems from London Metropolitan University, I am also an accredited member of the British Computer Society.
• A self - starter, I am results orientated, with the ability to work independently and use initiative to solve problems.
• With a passion for technology and an ability to handle business critical processes, I am now seeking a suitable position with a reputable company with the opportunity to utilise my previously gained skills whilst being able to assimilate more.

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

• Worked with business teams to determine the correct connection method for new and existing Suppliers, Supplier Parks, Banking, Assurance Companies, Legal Institutions, Automotive Competitors, Confidential Credit Europe, etc.
• Applied security policies on Cisco ISE server for standard and legacy devices.
• Configured, installed, managed and maintained security devices as per industry best practices.
• Monitored intrusion detection and prevent systems on Palo Alto and Cisco ASA.
• Reviewed and interpreted security alerts by taking mitigating actions.
• Discussed requirements with new suppliers and documented implementation plans.
• Raised change requests for new supplier VPN tunnels and Firewall and Router Access requests on behalf of Confidential Business Sponsor.
• Managed and supported any VPN connectivity issues.
• Provided support for any supplier issues after the connection has been set up.
• End of Life network and security devices migrations.

Confidential

Network Engineer

Responsibilities:

• Rolled out Cisco ISE security scripts on switch ports on access switches on site as part of the project named Next Generation Network.
• Communicated with business users to migrate any special requirement endpoints into next generation networking environment.
• Migrated door controllers, building management systems, WiFi access points, A/V equipment and follow me printers into next generation networking.
• Migrated multiple trunk ports into port-channels in production environment.
• Prepared and presenting change requests before CAB according to ITIL.
• Documented project inputs and outputs in various spread sheets as per design guidelines.
• Assisted in implementation work of various network projects on-site.

Confidential

Network Team Leader

Responsibilities:

• Managed workloads between a team of three network engineers.
• Assisted in design and implementation work of various network projects on-site/off-site.
• Operated, configured and managed Palo Alto firewalls and negotiated access policies with IT Development team.
• Monitored network health issues for all switches, routers and firewalls.
• Supported BAU team on networking issues according to SLA.
• Monitored remote access and site to site VPNS on a daily basis.
• Prepared and amended new and existing design documents (HLD and LLD).

Confidential

Network Technician

Responsibilities:

• Operated, configured and managed ASA firewalls and negotiate access policies with IT Development team.
• Monitored network health issues for all switches, routers and firewalls on Cisco Prime NCS.
• Monitored access control on Cisco ACS.
• Monitored L2 and L3 networking service issues on Nagios.
• Monitored remote access and site to site VPNS on a daily basis.
• Trouble-shooted any Active Directory and Exchange Server issues when 1st line support failed to solve.
• Supported and assisted peers, members, key stakeholders and staff in use of ICT equipment and software system.
• Performed checks to inspect any issues and ensure related IT infrastructure is functioning properly.
• Diagnosed and resolved technical issues; assisted with any application troubleshooting on the spot; ensured all services comply with company and departmental standard.
• Monitored over 100 Vmware boxes to mitigate against any resource and network issues.
• Monitored Netapp hosts for any storage and backup issues.
• Performed daily and weekly backups for in house IBM AS400 mainframe systems.
• Assisted in design and implementation work of various Wintel and Network projects on-site/off-site.
• Documented a lot of infrastructure issues which were overlooked for many years, clearing a lot of backlogs of project tickets

Confidential

Network and IT Support Manager

Responsibilities:

• Supported and assisted peers, members, key stakeholders and staff in use of ICT equipment and software system.
• Assisted in design and implementation work of various Wintel and Network projects on-site/off-site.
• Performed checks to inspect any issues and ensured related IT infrastructure is functioning properly.
• Diagnosed and resolved technical issues; assisted with any application troubleshooting on the spot; ensured all services comply with company and departmental standards.
• Reported concerns and maintained logs for equipment and users; installed and configured computer hardware systems and IT software; carried out in-house system testing.
• Operated, configured and managed the Active Directory, Domain Controllers, Users and Computers, Group Policies, DNS Scope, Domain Trust, DHCP, IP addressing schemes.
• Provided support to offices using remote support tools such as Citrix GoToAssist.
• Provided support to IPSEC VPN connections; installed, administered and maintained Cisco LAN and WAN environment.
• Restored network products to functional capability; managed the network by patching requests and tested network connections.
• Added and removed Cisco boxes from rack and updated the system configuration; developed and maintained Network Services Infrastructure and processed documentation to the required standard.
• Configured Cisco wireless bridge for network access between remote sites; managed and supported Data and Voice (Avaya and Polycom IP phone) network.
• Updated and configured network management systems by liaising with 3rd party vendors and partner support organisations.
• Undertaken project work under the guidance of a project or team manager; performed scheduled work outside of normal business hours including weekends when necessary.
• Maintained documentation (general plans, action items, timelines, call notes, etc.), maintained continuous communication with the management.
• Successfully identified and examined concerns, issues and problems, further suggesting then implementing concise solutions, resulting in maintained satisfaction and exceeding targets, provided utmost quality of service and established strong working relationships with colleagues.