OBJECTIVE A challenging position with an opportunity to utilize my Analytical, Problem Solving, Quality Assurance, Project Management, On Shore-Off Shore Coordination, Business Analysis and Communication Skills. Strong team player with outstanding leadership, collaboration communication skills.

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EMPLOYMENT HISTORY EXPERIENCE

Project Manager

• Global Deployment
• Business Transformation Information Technology

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Program Manager, Business Operations Professional

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• Marketing Strategy and Requirements
• Business Transformation Information Technology
• Quality Assurance Analyst Project Coordinator

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Systems Analyst

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Systems Engineer

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PROFESSIONAL

• SUMMARY Over 15 years of experience in Information Technology in various roles like Project Management, Quality Assurance, Business Analysis, System Analysis and Engineering CONFIDENTAIL Contributor and Performance Rewards.
• Applied structured methodologies to manage, track, plan, monitor and report multiple projects spanning broad geographies Europe, Canada, Americas and Asia .
• Managed large-scale IBM Marketing projects across the world through the full project lifecycle SDLC , from concepts to rollout and continue support as needed projects involving recourses, processes, and technical changes.
• Responsible for delivering agreed levels of business pipeline measured by marketing strategies to business delivery
• Collaborated with the teams across Marketing Communications to ensure that the marketing messages are coordinated and executed as per the plan.
• Utilized Marketing Skills, Marketing Strategies with collaborative, Interactive web management tools.
• Skilled in managing complex integrated projects its associated dependencies. Coordinating, communicating towards building a stable process. Met specifications met daily demands as needed.
• Driven integrative and collaborative projects across key project participants BP's- business partners, Marketing, IT, Security and Compliance
• Been a focal point in Health Care field for Radiology to align technology business.
• Coordinated and Interfaced with Senior Management understood the relationship of their P2P projects to program and overall business. Conducted Delivery Manager type of roles.
• Over eight years experience in all phases of life cycle SDLC , including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting.
• Developed use cases, user interface specifications, and user requirement specification documents. Liaised with developers, business analysts, and user representatives in application design and document reviews. Strong analytical, troubleshooting, communication and presentation skills.

Software: Microsoft Office Suite, MS Project, Mercury Quality Center

Strong experience testing in Web based applications developed in .NET/C and Client-Server applications on Windows 95/98/NT/2000/XP and UNIX environment.

Strong experience testing applications for specialized hardware like Teller machines, Point-of-sale, kiosks in retail locations etc,,,

• Extensively executed SQL queries on database for data manipulation data transfer
• Design developed user screen navigation scenarios and flows.
• Developed user documentation and training materials.
• Analyzed the positive and negative scenarios to ensure data validity.
• Quality defect management using Quality Center
• Good documentation Reporting skills
• Deep understanding of SDLC activities including configuration management.
• User requirement gathering Business Analysis
• Requirements documents.
• Technical specifications, Design Development
• Participate in technical review of the test cases / scripts and document reviews.
• Create test cases for functionality testing and user acceptance testing.
• Six Sigma process improvements with Define Measure Analyze Improve Control DMAIC
• Team player with excellent interpersonal and communication skills.

HARDWARE/

SOFTWARE

SKILLS

• Quality Tools: HP Quality Center 9.0, 9.2, 10.0 and 11, IBM Rational ClearQuest, Rational Team Concert RTC , Enterprise Architect, Test Director 7.2, 7.5 and 8.0, HP/Mercury QTP, LoadRunner, WinRunner
• Databases: SQL Server 6.5 7.0,2000, 2008 and 2010, Oracle 8i, 9i, 10g, DB2, Sybase
• Database Utilities: TOAD, SQL Server Management Studio and design tools such as Erwin.
• Hardware: IBM PC Family Compatibles, HP Sun Sparcstations
• Operating Systems: Win 95/98/Me/2K/NT/XP, UNIX, MSDOS
• Languages: Visual Basic, SQL, XML, HTML, .NET/C ,
• Software: Microsoft Project, Sharepoint, Wikki, Lotus Notes, Microsoft Office, Putty, Exceed, FrontPage, MS Internet Explorer, Chrome, Visual Source Safe, Starteam, Crystal Reports, UNIX, Rational ClearCase, Visio, FrameMaker, ClearQuest, Solaris, MatLab, Quark, PageMaker, Freehand, PowerPoint, Autocad, Microstation

EXPERIENCE

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Present Project Manager-

• Lotus Notes Global Deployment upgrades
• Blue Harmony Center of Excellence
• Tivoli Endpoint Manager TEM
• Web Content Filtering for privileged users of GTS
• Symphony and Apache Open Office
• IBM Smart Cloud adoption
• Improved customer experience through professional and efficient deployment process and program implementation.
• Collaborated globally to ensure operational focus, flexibility, quality and cost competitiveness for all assigned projects.
• Delivered Global End User Deployment GEUD CoE projects on time and at high quality, meeting the deliverables targeted at the project initiation.
• Developed Communication process to convey complex information in a simple, easy format that addressed the needs and values of the IT service audience.
• Contributed to initiatives aimed at improving the level of service and process maturity.
• Review and create status reporting
• Excelled with minimal supervision coordinated with change managers and SMEs.
• Conduct cross-Geo-collaborative calls with Global Human Resources Team to execute project activities and assist to completion.

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• Marketing Strategy and Requirements
• Deliver critical business information to support marketing intelligence sales and business analytics and pro-active management decision-making.
• Primary point of contact for UAT user acceptance testing Deployment and deliverables
• Understand business needs, requirements of customer Marketing , as well as key Interfacing systems.
• Change management and tracking in Rational Clear Quest and RTC
• Responsible in planning, execution of UAT in MDb
• BDS- Business Data Standards. Monthly Change Management review, updates as needed.
• Interactive with Clear Quest with updates.
• Provide and keep track of questions and issues raised by application architects, data architects and data analysts attending the meeting.
• Weekly maintain scripting for MDb.

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Quality Assurance Analyst Project Coordinator

• Ensure that testing environments, applications and tools are available and ready for offshore testers.
• Primary point of contact for the off-shore functional testing team.
• Ensure all off-shore resources follow bank policies.
• Primary contact and escalation point during US business hours.
• Provide testing estimates and re-estimates to the project management team at each appropriate phase.
• Act as liaison between business, project manager, application team, and offshore test team.
• Coordinate test execution for multi-site delivery.
• Create test requirements survey and communicate testing needs to Pipeline Management when part of a Release.
• Manage end-to-end effort coordination for efforts not assigned a Project Test Manager. This includes facilitating across onshore leads for impacted areas, communicating overall initiative schedule, and tracking status and completion of test deliverables across teams.
• Track status and completion of test deliverables
• Build a knowledge base on the test team s and applications and acquire subject matter expertise on the overall line of business pertaining to the test team s and subject matter expertise on the applications
• Ensure fast resolution of issues and queries raised by the test team pertaining to the initiative/project
• Utilized multiple General Ledger Accounts for reconciliation in the teller environment.

Onshore Lead

• Responsible for reviewing scripts from Offshore Team and providing Sign off to upload to QC. There was a procedure to sign Off to be followed by TCoE Testing Center of Excellence , to fill in URR United Review Report
• Co-ordinate and Lead Offshore with any further queries on Base Items.
• Attend bi-weekly meetings with Production support to keep on top of Base Change documents affecting Merlin Teller Application and its backend.
• Share Documents with Offshore/Onshore Team.
• Handle any ad-hoc defects associated with the Production fixes from past release.

Test Planning

• Review all documentation including Business Requirement Documents BRD , Design documents, Technical Designs HLD LLD or SRS.
• Participate in JAD session, HLD and LLD sessions.
• Deliver and review all documentation with testers to ensure complete understanding of project goals and requirements.
• Prioritize test objectives and functions
• Create test plan, traceability matrix to BRD, Design for test scripts use SSP documents , and process, test tracking document, and test calendar
• Review Test Plans and scripts with other systems/applications as required.
• Prepare test cases, define data, and review test scripts prepared by testers
• Determine SIT start/end dates and include in Test Plan communicate release dates
• Issue resolution around Test/Application Teams environments testing process, testing tools, resources,
• Define processes and operating model for multi-site test execution
• Receive testing initiatives assignments from Test Execution Manager determine appropriate offshore resource and distribution of work
• Identify resource constraints within the offshore testers.
• Execute, troubleshoot, and report results for test execution
• Provide off-shore testing resources with a daily work packet which contains instructions and information regarding testing requirements, environments and data
• Use offshore test team to optimize testing timeframes and delivery capabilities
• Drive test team planning and issue resolution activities

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Systems Analyst

• Responsible for an Order Entry system for Restaurant Point of Sale using Visual Basic, Visual Studio, SQL, Access Database and Crystal Reports. This involved programming the Graphical User Interface, Database access using SQL, Generating reports using Crystal Reports, Testing and Documentation. Used EA Enterprise Architect ,multi-use graphic tool to trace high level specs to maintain models using UML unified modeling language , BPMN business process modeling notation and other open standards
• Responsible for a Customer Rent tracking system for use in Apartment Complexes using Visual Basic, SQL, Access Database and Crystal Reports.
• Responsible for a Web Site for an Architecture Firm. Planned layout developed Content and Visual/Graphic components for the site using FrontPage, HTML, VBScript, Javascript and Graphic tools.
• Responsible for translation and internationalization of health care applications which run on different language versions of Win95/WINNT for Radiology sector.
• Responsible for delivery of a Customer Service System for a leading bookstore Chain. The Product features Product Search, Customer Search, Customer special orders, Order Inquiry, Batch order generation, Order confirmation update, Order receiving, several reports and User Security.
• Responsible for delivery of a Visual Basic/Access/SQL Server/WIN95/WINNT based point-of-sale System for Retail environment. The system features include User security, Suspend/Resume transactions, Multiple Tax tables, Transaction and Item level discounts, Layaway, Institutional sales and Multiple tenders.
• Responsible for Back-office editors and reports for Cash Management, Labor Management, Inventory, Human resource Information, Communication and Support functions.
• Environment: Implemented using Visual Basic, .NET, DAO, ODBC, RDO, SQL, Client/Server,
• SQL Server/ Sybase, Access, Crystal Reports, ERwin, Javascript, VBScript, HTML.

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Systems Engineer

• Developed Information Structure Facility for Bank using Visual Basic, SQL and SQL Server Database. This Involved fulfilling Client Requirements, programming the Graphical User Interface, Database access using SQL, ODBC, DAO/ RDO Remote Data Objects , Testing and Documentation.
• Created, designed, developed and programmed an automated Quality Enhancement Survey Tool QUEST for vendors, clients and employees. This tool was used to survey user suggestions for enhancement, complaints, comments regarding these Applications -
• AHRM: Automated Human Resource Management Systems
• RFS: Request for Service
• CRMS: Contract Resource Management System
• APP Info: Application Information
• QUEST also generated reports to provide feedback to management software quality control and development team. This Application was developed using SQL Server, VB, Lotus Notes, ODBC.
• Responsible for Design, development and programming of a Data Security System to gather Turn around Time distributions using Access97, Crystal Reports.
• Designed and created dynamic presentations to enhance usage and visibility of applications developed by our team. Presentations catered to business clients, management, customers and end users.