Office 365 Administrator Resume
Northbrook, IL
CAREER SUMMARY:
- Over 5 years of experience in design, implementation and configuration ofOffice365, MS Exchange Server, Lync, Skype for Business, Windows Server, Active Directory, VMWare ESX/ESXi and Networking.
- Good hands on Experience in managing Microsoft Exchange 2007, 2010, 2013, as well asOffice365 and Microsoft Lync 2010 and 2013.
- Working experience with various Servers and have vast knowledge in Windows, MAC, Linux and Unix Operating Systems.
- Experienced in Implementation and Migration of Skype for Business, Lync 2010, Lync 2013, Exchange 2013/ 2010, Active Directory 2003, 2008 and 2012, System Center 2012.
- Planned and Migrated thousands of Mailboxes from On - Premises Exchange to Office 365.
- Experienced withOffice365migrations and hybrid solutions
- Experience in networking and connection solutions VPNs, LAN, WAN, DNS, TCP/IP.
- Experience in Implementation of P2V and V2V Migrations using SCVMM 2012, VMware Converter and Plate Spin tools.
- Experience in deploying virtual servers using VMWareESX/ESXi platforms.
- Proficient in message tracking and troubleshooting to resolve mail delivery issues
- Supported Offline Address book, Calendaring and free busy related issues.
- Knowledge of Active Directory Group policy, OU structure, domain and forest trust.
- Experienced in managing and supporting mailboxes and Server related tickets.
- Experience with administrative role in creating, monitoring and managing user accounts and monitoring Service health in Office 365.
- Configured DirSync and ADFS for Active Directory synchronization and single sign-on with Office 365.
- Manage and administer Microsoft Exchange/Skype for Business 2016 servers and AD infrastructure.
- Assisted and supported backup and recovery of mailboxes and Active directory
- Supported Microsoft SharePoint online and performed migration of SharePoint 2010 to Office 365 SharePoint Online.
- Resolved tenancy technical issues and monitored Office 365 systems, automated and executed Office 365 procedures using Windows PowerShell
- Vast experience troubleshooting issues with Outlook, Exchange server, ActiveSync and OWA.
- Experience in Implementation of Group policy, Patching, Security updates and Microsoft Security hardening for Windows servers.
- Well-versed in configuring, maintaining and deploying Windows Servers (2003, 2008 and 2012).
- Skilled at the installation and configuration of hardware and software components of networking environments
- Experience in configuring Windows Server 2003 Active Directory, configuring DNS, DHCP, Trust relationship, permissions.
- Experience monitoring message queue and performing Exchange backup and restore.
- Experience in implementing and running Security Patches and updates to Windows Servers
- Effectively deployed Office365Infrastructure that include complete ADFS 2.0 & ADFS Proxy Farm
- Strong Administration skill set for Active Directory within Windows Servers creating and maintaining user accounts, managing group policies, DNS, etc.
- Experience in troubleshooting and resolving Group Policy Objects and ADFS.
- Experience in generate report, familiar with ITSM tools and good communication to interact with various stakeholders.
- Troubleshoot Exchange Server and Outlook connectivity issues after migrations checking user profiles and outlook configurations.
- Experience providing cloud solutions through Office 365.
- Proficient in PowerShell scripting and process automation. Proven experience implementing high availability solutions for Exchange and Lync.
- Experience with windows clustering services and deploying CCR, SCR and LCR.
TECHNICAL SKILLS:
Office 365: Exchange, Outlook, Lync/Skype for Business, Share point, Yammer, Azure AD, On Drive and Active Directory.
Scripting: PowerShell Scripting,html,css, JavaScript.
Virtualization: VMware vSphere, Hyper-V, VMotion, VMware ESX/ESXi, VCenter.
Operating Systems: Windows Vista, Windows XP, Windows 7, Windows 8, Windows 10, Microsoft Server 2008, Microsoft Server 2012 r2, Unix and Linux.
Networking: service control layer (TCP/IP), application layer (DNS/WINS, SMTP), and Management layer (DHCP) and LAN/WAN/WLAN concepts.
Admin Management: Group policies, Active Directory(AD), Active Directory Federation Services(ADFS), Microsoft Exchange 2003/2007/2010/2012/2013/2016 servers
PROFESSIONAL EXPERIENCE:
Confidential, Northbrook, IL
Office 365 Administrator
Environment: Office 365, Exchange 2010/2013, Windows 2008/2012r2 Server, Power Shell, Active Directory
Responsibilities:
- Hands on experience with Office 365 portal, created/deleted users, white listed email addresses, delegated permissions, configured email client with office 365 email address, configured mobile phones with email clients, shared calendars and trouble shoot issues related to sharing, experience with Office 365 trouble shooting issues.
- Experience with Exchange online and Skype for Business Online.
- Planned and implemented transition from Exchange 2013 to Exchange online for a few hundred users.
- Migration experience from On Premise Office 2010 to cloud.
- Experience with Microsoft Exchange server 2010/2013.
- Excellent knowledge of Administrator Exchange environment.
- Creating and deploying of Operating System template images using VMware Infrastructure client.
- Creating snapshots, P2V Migration, Configuring Data stores in case of space constraints.
- Performance monitoring on the overall utilization of the cluster. Experience in implementation of Office Enterprise 365 E1, E3, E4 and E5.
- Experience in the administration of Windows 2008/2012 server.
- Implemented various Backup & Restore mechanisms using Power Shell and Stsadm command utility.
- Hands on experience PowerShell scripting to migrate existing data for new 3rd party tool.
- Knowledge in designing and implementing of Active Directory and Network Fundamentals Protocols such as TCP/IP, DNS and Group Policy.
- Create user accounts, assign group rights, create distribution lists, maintain windows folder security, create group policies etc.
- Good understanding & migration from Cutover, Staged and Remote Move migration.
- Hands on Application level patching.
- Troubleshoot server issues, participate in server builds & Raid array configuration.
- Maintaining virus protection, OS & service packs, general operations, and providing back-up and disaster recovery.
- Manage and troubleshoot Lightweight Directory Access Protocol authentication for applications.
- Configure and troubleshoot AD smart card authentication.
- Pinpoint and diagnose directory problems using in-depth troubleshooting diagnostics available to domain administrators.
- Respond to AD DS data calls from auditors.
- Monitor audit changes to objects in the AD.
- Administered user and group accounts. This includes user password resets, user creation and deactivation, user and group recovery from accidental deletion, user group creation, and management.
- Administered the Domain Name Server (DNS). The DNS is tied to the directory, and the operation of the directory service is based on a properly functioning dynamic DNS infrastructure.
- Virus sweeps using ESET Antivirus, ESET Smart Security, AVG, malware bytes, cc cleaner etc.
- Install and configure users with VPN access & remote access Experience with System Center Configuration Manager (SCCM). Patching updates/ Application Inventory/ deploying software etc.
Confidential, Burlington, VT
Office 365 Administrator
Environment: Azure AD Connect, Dir Sync, ADFS, Web Application Proxy, PowerShell cmdlets.
Responsibilities:
- Migrated ADFS 2.0 server farm to ADFS 3.0.
- Managed and configured Microsoft's Office 365 Azure Active Directory.
- Used Azure AD Connect for directory synchronization and federation with ADFS 3.0.
- Completed Exchange Online Hybrid deployment using Exchange 2010 servers.
- Implemented pilot group for Exchange Online
- Migrated 2050 mailboxes to Exchange Online.
- Assigned and revoked licenses to user accounts for services within Office 365.
- Enabled test users to Skype for business online, and tested their functionality.
- Enabled all users for licenses for Skype for Business and enabled polices and conferencing.
- Performed PowerShell Scripts to automate processes and tasks.
- Troubleshot client connectivity using remote connectivity analyzer, Trace route, and message tracing to resolve issues.
- Managed on premise servers, public folders, and mailbox accounts, providing access, resolving connectivity issues, and server performance and utilization.
- Troubleshot Azure services synchronization with on premise AD and resynchronized using the Azure tools.
- Maintained system documentation logs and assisting in troubleshooting and diagnosis of system problems.
- Managed Symantec Security for SMTP and configured multiple policies as a requirement of business.
- Monitored mailbox moves using migration reporting and addressed issues with bad items and failed moves.
- Provided support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook Email, Calendaring & Scheduling.
- Configured email client with office 365 email addresses, configured mobile phones with email clients, shared calendars and trouble shoot issues related to sharing, experienced with Office 365 Pro Plus trouble shooting issues.
Confidential, Round Lake, IL
Exchange Administrator
Environment: Office 365, Exchange Server 2007/2010, Office 365 Exchange Online, Active Directory, Outlook Anywhere
Responsibilities:
- Worked closely with the Office 365 migration team during large client migrations to assist and provide support
- Setup and maintained Microsoft Office 365 (SharePoint Online, Exchange Online)
- Proven experience installing and administering Exchange Server 2007/2010.
- Perform MS Exchange system administration activities involving install, update, configure and maintain servers
- Administration, Maintenance and Management of Mailboxes and Troubleshooting Exchange Components (Exchange Database, Outlook Web Access, Offline Address List, Mail Flow, Public Folders, Free/Busy Information)
- Setting up Exchange Server Archiving - archive items from Microsoft Exchange user mailboxes, journal mailboxes, and public folders
- Manage recipient objects, including migrating recipients from previous versions of Exchange Server to Exchange Server 2010.
- Migrated 4,000 e-mail accounts from Rackspace Hosting Services to Microsoft Office 365 Exchange Online
- Good understanding about backup applications like Tivoli and Net backup and the various methods about backing and restoring Exchange Database and configurations
- Worked on upgrading, transitioning, and migrating Exchange to the latest version.
- Setting up SMTP Archiving and Daily Health Checks for all Exchange servers.
- Manage Storage Groups, Clustered Servers, and setup policies.
Confidential
Exchange Administrator
Environment: Exchange 2007/ 2010, OU, Security Groups and Distribution Groups.
Responsibilities:
- Implemented an Exchange 2010 environment for 3000 users to improve user communications.
- Deployed virtual servers using VMWare to build out the Exchange environment.
- Deployed Client Access and Mailbox server roles on separate servers to provide balanced workload functionality.
- Deployed and configured Database Availability Groups to provide high availability of services.
- Deployed Edge server for Exchange for external communication as well as to authenticate mobile devices.
- Ran server health and replication reports to assure that systems were running at the expected optimal performance.
- Worked closely with the firewall and security team to open ports and set rules for functionality.
- Troubleshot issues with email internally as well as externally.
- Troubleshot issues with the client, user authentication, and mobile devices.
- Used transaction logs to aid in troubleshooting efforts regarding emails and databases.
- Held for user and help desk to enhance user adoption and decrease calls to service desk personnel.
- Used PowerShell to compile statistics reports and provided them to executives monthly.
- Created and enabled new user mail accounts for Exchange and set policies to allow or prevent functionality.
- Assisted clients through phone calls and e-mails with their technical issues. Able to assist clients by providing directions and solutions over the phone, via remote connection, or email.
- Provided technical support for Android, Blackberry, IPhone, along with tablets of Android and IOS operating systems when facing issues with ActiveSync.
- Added, deleted, modified user and group permissions and access in Active Directory.
- Migrated Exchange 2007 to Exchange 2010 for 6500 users.
- Configured virtual servers for the Exchange deployment utilizing VMWare ESXi platform.
- Migrated user mailboxes to the Exchange 2010 environment and mitigated any issues that arose.
- Load balanced Client Access servers to provide high availability of services.
- Created Database Availability Groups for the high availability of the back end databases.
- Troubleshot issues with OWA, ActiveSync, and Outlook connectivity.
- Decommissioned legacy Exchange 2007 servers after completion of transition.
- Administered in place Lync 2010 deployment.
- Used SCOM to monitor services within Exchange and Lync environments.
- Resolved issues with user logons, latency, and service availability within Lync.
- Handled administrative tasks within Active Directory.
- Created new OUs, security groups, distribution groups.
- Assisted in resolving replication issues with Domain Controllers.
- Added, deleted, modified user and group permissions and access in Active Directory.