QUALIFICATIONS SUMMARY

• Ten years Information Technology Experienced Technician to include:
• Level I, II III Help Desk Support Professional with ability to provide Great Customer Service Skills
• Strong Communication Skills.
• Successfully completed multiple projects to include migration/deployments, after hours for several top clients, Cablevision, HP, JPMorgan Chase, most recently and Sovereign Bank, Independence Community Bank for Wins 2003 Server Platforms now with Fujitsu Field Solutions.
• Experienced working in high-pressure professional services organization like the financial and legal industries, requiring attention to detail sensitivity to confidential and proprietary information.
• Ability to lift and move computers, printers, etc.

ACCOMPLISHED SKILLS

• Windows Administrator NT, 2000, XP, 2003 Server , IBM, AS/400, some MAC experience
• LAN/WAN, TCP/IP, Exchange Server, Active Directory
• Good Knowledge of Electromechanical Skills involving retail POS equipment
• Citrix Mainframe sessions, IBM Systems
• MS Office2003 , Adobe Acrobat, DOCSOPEN, Novell, GroupWise, Lotus Notes
• Blackberry support. PBX installations
• Remote Software used Novell ConsoleOne, CMC, MS Netmeeting, ALTIRIS, PC Anywhere, Timbuktu, SMS 2.0
• Remedy, Magic, Heat and Service Center Ticket Tracking Applications
• Currently I am a registered certified FLS First Line of Support , Technician
• Can Build and Repair Desktop workstations and Laptops

PROFESSIONAL EXPERIENCE

Confidential

Currently I am a field POS equipment technician providing service to retail stores, such as Staples, FedEx Kinkos, Hallmark, Dressbarn, Liz Claireborn, Payless, Trader Joes and many others. I install new equipment or replace hardware/software and whatever the work order calls for which includes UPS, Server Set-up, assisting with patch panels, network jacks and POS equipment.

Level II Network Administrator

Confidential

• Repair of Servers/Desktops/Printers/Networking peripherals etc.
• I provided Network administration duties, via Active Directory, creating new accounts, adding member groups, modifying/creating distribution lists, granting permissions rights, and changing network passwords plus all maintenance, administration and
• My responsibilities included doing regular backups to eight different servers using VERITAS Backup Exec for Windows
• I restored lost or deleted files from the designated server needed via the Veritas software.
• Re-imaged laptops and desktops at least twice a week using enforced group policy initiated from a specially designed
• Provided all desktop duties as needed from software training in Outlook, pdf files, Microsoft applications like Word to troubleshooting hardware issues on all desktop computers and laptops as needed.
• Remote system, VNC viewer used to remote into the any company desktop or laptop computer from NYC to LA

Confidential

Level II Systems Administrator

• Analyzing several application errors for MS Office products, several proprietary applications, installing special patches
• Resetting passwords for Novell GroupWise users via Novell ConsoleOne Active Directory for MSG RCMH users
• Troubleshooting hardware failure issues, such as power supply, video Card, sound card, USB drivers, printers others
• Remote usage via Novell Console One and Altiris for Rainbow/News12, VPN usage, LAN/WAN troubleshooting too.

Level II - Help Desk Analyst

Confidential

• I provided 90 phone support to 1400 public charter schools, also 10 Desktop Support for their Regional/Central
• Desktop Support Regional/Central offices of all 5 Boroughs including the Tweed Building Mayor's Office Troubleshooting 60 calls per day of technical issues for both software hardware with school Principals, Administrative Rerouting Printer jobs for administrative staff, resetting logon passwords, Outlook passwords assigning Techs. Magic incident/ticket system for call tracking and escalations.

Level III - Networking Long-term Deployment Desktop Technician

Confidential

• I started as a company employee customer service rep in Hicksville for first six months. Then I was doing only weekend migration jobs for all banks they had brought, like Bank One. I was working FT for elsewhere while doing only weekend migration work for Chase.
• Worked on Special Migration Projects/Desktop Break/Fix and Software updates performing technical support with 100

Level I II - Help Desk Specialist

Confidential

• Provided 75 telephone support for traders and back office users with 25 Break/Fix VIP Desktop Support.
• Troubleshoot OS, Software, printer and virus related issues using Remedy.
• Maintained software integrity in a Windows NT, 2000, XP on an Omni platform plus configuring of desktop laptops.
• Assisted users with resetting passwords in Active Directory or Enterprise Administrator.

Level III Break/Fix Tri-State Field Technician

Confidential

• Entrepreneur running company and eventually was only working Part Time after the first three years.
• Built Premium Personal Computers plus configuring of desktop workstations laptops. 100 Break/Fix Established relationships with warranty companies for replacement of hardware parts. Maintained relationships with vendors such as Dell, Gateway, IBM, Compaq and HP. Installed Windows Operating Systems and various proprietary software applications.